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February 2024 by Nancy B.
We went to Fretz RV after looking at RV's closer to home. We made an appointment ahead of going to PA, with Joe Hooven. We had an idea what we wanted, and meet the "Minnie Winnie", it was the perfect weight and size we were looking for. Joe went into details explaining the RV's functionality. Deal done after the tour. There were no hidden fees and the RV was ready to go a few days later. The entire staff was awesome! We would highly recommend Fretz RV! Planning out first adventure in April Bruce & Nancy
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June 2023 by Dee L.
Despite having a terrible salesman initially, I still believe this RV place deserves a 5-star rating. Once I raised my concerns, the staff promptly apologized and provided us with the necessary assistance. I would like to give special recognition to Henry, who went above and beyond to ensure we had all the essential items for our RV. He truly exemplifies exceptional customer service and is a major factor in our decision to award 5 stars. If any company is seeking outstanding employees, Henry is the man for the job! Additionally, I want to acknowledge Eric, the Finance representative, who played a significant role in our RV purchase. Without his help, we wouldn't have chosen this establishment. Eric is not only extremely friendly, but also highly personable. Both of them truly exceeded our expectations and left us in awe.
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May 2023 by Fred B.
We had been talking for years about travelling in a Class B Camper Van and seeing North America. Over the last year I began researching RV classes, manufacturers, chassis, etc. I investigated where we could rent one so we could try out the experience to ensure it was something we wanted to continue to pursue. I researched the online rental companies and looked for RV dealers with rentals. There are not a lot of RV dealers in our local area, but I was fortunate to find Fretz RV about an hour plus from us, and the good news is they had a rental program.The Rental: We planned a trip out to Fretz RV to have a look around and discuss the rental program and physically see the available Class B rental vehicles. We introduced ourselves to Lou Levine, the rental program manager at Fretz RV, and Lou took us through their rental offerings and pricing. Lou was knowledgeable and patient with our newbie questions and curiosity. We left Fretz RV with all the info we needed for the rental, graciously provided by Lou, and the task of determining the dates of our RV trip. We planned out our trip dates and called Lou with the details. Lou sent us over the rental agreement which was straight forward to complete and easy to get back to Lou with our deposit to hold the Rental Class B. Now it was a 2 month wait for our trip, Lou was always quick to responded to my emails, text messages or phone requests on question that came up after the booking. The day of pickup for the Class B rental was smooth and easy, Lou took us through all the RV systems and how to operate them (plus Fretz has a fantastic YouTube Video on the Operation of the rental). Off we went on a fantastic weeklong journey through 7 states from the mountains to beaches, where we stayed at campgrounds and moochdocked with friends and family.The Purchase: Based on my RV research, I knew I wanted something on a Ford gas powered chassis if we ever bought one. Several of my searches for Class B RVs on a Ford chassis lead me to Leisure Travel Vans information, they build on Ford and Mercedes chassis. Wow, I thought as I looked at these incredible and luxurious RVs, but alas, these were Class C RVs, and I was looking for Class Bs. So, I kept looking, narrowing my Class B search to a few builds that had Dry baths (not many). The morning we returned the Rental, I had visited the Fretz RV web page and using their handy search/filter function looked to see what RVs they had onsite on a Ford chassis we could look at while we were returning the rental. Lou greeted us with a smile and looked up RVs that met my specs and handed us the keys to have a look. We found the one vehicle, nice but not quite what we wanted, while looking for the 2nd RV on a Ford chassis we walked by a 2023 LTV Wonder. Joking with Lou, I said if we were to go in, my better half would certainly be amazed at their luxury and quality based on my research and we would not make it to the second vehicle. Well, long story short, we are now the proud owners of a 2023 Leisure Travel Vans Wonder MBL. Lou and the Fretz team were great during the delivery process, it could not have been smoother.The Experience: From the rental to our purchase of the LTV Wonder, everyone at Fretz was friendly, knowledgeable, helpful, and responsive. The sales, finance and store teams were all fantastic to work with. Communications with the Fretz team throughout were quickly responded to regardless of the comm method. All in all, we couldn't be happier with our experience at Fretz RV, Lou is the man!!
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March 2023 by Troy J.
Purchasing from Fretz RV was a huge mistake!Just over 1 month ago I purchased a used Class A motorcoach form them. I had to wait a week to pick it up so they could have their service techs go over it and make sure everything was in working order. After picking up the RV we found multiple problems with the RV from LG gauges not working, fans not working, the Converter not charging the Batteries, The Batteries them selves seem to be no good and won't hold a charge, Etc. And worst of all the RV almost killed my family and I!We took the RV out for a quick trip up to Cabela's and back. During the trip we hit a rough patch of road on 476. When we hit the rough road (at 70 mph) the dashboard started bouncing up and down and slamming down on the steering column. It was as if we were in a 9.0 earthquake. By the grace of God, I was able to regain control of the RV.I stopped by Fretz to explain what happened and was told to see their service department. I stopped in their service department with the list of issue I had found so far and told them about the Dashboard issue. The woman that I was referred to said that the dashboard issue would NOT be covered by the VERY expensive warrantee that I had purchased and said it would require a autobody technician or something to look at it. She suggested that I get some L brackets and try to secure the dashboard myself!!!Nearly 2 weeks later on the day of my appointment with service I called them to go over the issues and was pretty much told that most of the issue weren't going to be covered. At that point I left a message for the service manager for him to call me so we could discuss what was going on. By the time he called me back later in the day (about 45 min before writing this review) I had cancelled the pointless appointment with their service department.When I spoke to the General Manager and explained a few of the issues and told him about the Dashboard issue that happened he basically told me that the dashboard is not something that they would have looked at or checked during the inspection!!!! I get that it wouldn't have been something that would been easily caught but to give that kind of response to hearing that the vehicle they sold a customer almost KILLED THEM!I was so p!ss#d off after hearing that level of not giving a crap I ended up ending up hanging up. Personally, If I sold something that almost killed a family because of a major issue/defect I would care about it and not make excuses.
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February 2023 by Benjamin Randall
Terrible selection of boots. Very limited and there is no one there to help customers. Rude service also. I won't be going back there for sure.
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January 2023 by Lynn C.
There is a recall on the Dometic Cooktops in Coachmen Novas. Either the Coachmen or Dometic rep recommended Fretz RV, which services Dometic components. I sent the required paperwork to Fretz on 10/08/2022, first to sales (11/15) who confirmed receipt and forwarded it to service) and later directly to service. I reached out to service on 11/16, 11/24, and today. Service has yet to confirm receipt, has not ordered a replacement from Dometic, and/or let me know when they expect the replacement cooktop in. They have not responded to calls from the Dometic representative either. I am beginning to wonder whether their service division is still open. I am contacting them again now. I tried to remove the review to give them another chance but the system wouldn't let me.
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January 2023 by Dan B.
A branch fell on the fiberglass roof of my Jayco motorhome and punched a hole through it. Fretz Service dept. brought me in right away for a temporary patch and worked closely with my insurance company to get me a new roof, vents, fans, skylights, seals and gaskets.The work was performed skillfully, professionally, on time and all it cost was my $100 deductible.Even though Fretz is over an hour away and there's another large RV dealershipership less than a mile from me, I won't go anywhere else.Thank you Jamie and thanks to the rest of the Service team.BTW: Many dealers will only service RVs that they've sold but I bought mine used from a private party.
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October 2022 by Lisa H.
another couple rented a small trailer from your company from 10/14 to 10/17. We go once a year to Knoebels up the mountains and we are getting a little old for sleeping in tents and freezing at night. The manager of rentals explained to us how everything worked and we followed his directions. We also had many trailer owners and renters with us. The first night we go in to turn in and try to turn the heat on. It stayed on for about 10 seconds and kept going right back off. It was late so I waited until the next Day to call the rental manager who said it sounds like it's out of propane take the tank and get it filled and hold the receipt. Mind you we were told when we went to pick up the trailer the propane was full. So now we have to go find somewhere where we can find propane only to find out the tank was full. I called again and was told it must be something internally sorry about that. We paid $577 for 3 nights and mornings of freezing our buttons off. I was actually told to sleep closer to my husband and make pretend I like him. WHAT??? I totally expected him to say I will have someone come drop another one off or come repair it but nope just a sorry about that. When we returned the trailer the manager looked at in and tried the heat and said yea there is definitely something wrong with it. No kidding. For our inconvenience he is going to give us a free night the next time we rent. Seriously? I will never go back there and rent again and then I am told oh your security deposit will be mailed to you. The security deposit should have been placed on hold until the trailer was returned not taken from our account. The whole experience was extremely frustrating and we so look forward to this one weekend a year. I think you need some changes made at your company and I really hope you do. I also look forward to hearing back from you. Sincerely, Lisa Hershock
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October 2022 by D D.
BEWARE!!! I recently attended the Hershey RV Show and spoke to many of the sales reps at Fretz. I was approached by many people who told me to AVOID FRETZ as I was told they are NOT reputable. Hence, today I called about a LTV that FRETZ is advertising on their very own website. On their own website, they have the MSRP sheet listed with a sales price of $185,008 and the retail customer "Calvin Martin" as listed on this sheet for stock number 18566. George, Fretz' sales rep, just called me to tell me that if I wanted this LTV stock #18566 that I would need to pay $20,000 over the MSRP. STAY AWAY FROM THESE PEOPLE!!! Hey FRETZ, don't advertise a price on your website to only jack it up $20,000 more!!! The economy is bleak, sales are down, and if anyone buys your jacked up price then they will only regret. Find a more reliable, trustworthy dealer than Fretz!!!
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September 2022 by Susan B.
Buyer Beware! I saw an RV that looked absolutely beautiful online. I thought about it for a week and decided to go over. But first I contacted an RV inspection service. When I told them Fretz was the dealership, they said they do not do business at that dealership. Wow.
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August 2022 by bill Fullford
Been buying my double H cowboy boots here for over 20 years, & I’ll be buying em here for the next 20 years
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August 2022 by Tina S.
Pete was awesome and answered so many of our questions as RV newbies. We knew right away when we saw our new coach and Pete made it happen. Highly recommend Pete and Fretz RV
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August 2022 by Kurtas M.
Despite the reviews on yelp and rvinsider, I wanted to give them the benefit of the doubt after we saw a rv we liked on their website. Our salesman, Bronson, was great, showed us around the rv, and answered any questions we had. The only thing wrong with the rv that we could see was a bent stabilizer. We left to mull it over and the next day gave him the green light, but asked to have the bent stabilizer replaced prior to pickup. When we did go pick it up, he seemed surprised when he looked at them, but said it looked like they had replaced a couple of them. We did a walk around, and the stabilizers were shiny, black, and new, we were so happy. However, when we got it back home and took a closer look at them, it turns out they just spray painted them and didn't actually fix anything. I wouldn't have minded if they said they couldn't do it, that I'd just have to buy a new one, but they tried to pull a fast one, which is terrible. So who is at fault here? The salesman, the service guys, Fretz Rv in general? Who knows. But I hope it gets better because some people will do worse than just post a bad review. UPDATE: Owner and salesman reached out and apologized for the miscommunication and about services that were done on it that I was unaware of. Updated starts from 2-4
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July 2022 by Dan F.
WARNING WARNING, these are bait and switch pirates. They have RV's listed as available but fully intend to "bait and switch" you" as they do not have some listed (e.g. Storyteller Overlands). Out of principle.... move on to a reputable dealership. If a business starts off with a lie, how can you trust anything after. There are honest reputable business out there.
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July 2022 by Karen L.
We bought a brand new Jayco Alante class a motor home in 2021 at Hershey Show. Went to pick it up as soon as my husband started driving noticed a problem with brakes. Brought to Ford for service. Needed a new master cylinder. That was just the beginning of our problems. So it was in shop for 5 weeks. Then took it on first camping trip and water heater and refrigerator wasn't working. Had to throw out my food. Brought in for service. Told both problems were resolved. Not only was that not true but now freezer wasn't working. Again goes back for service. 5 weeks later still haven't resolved refrigerator. Had to cancel another camping trip. We re requesting a new fridge as they can't seem to figure out the issue. They re really not happy about that. So here we are trying to get our brand new unit fixed. It's been in service a few times for months now. If I knew I would have more problems with a new unit than I had with my old one I would ve kept the old one. Hopefully we get this resolved without further action. But they don't seem to be in a hurry to get my unit fixed.
