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May 2023 by Juleah S.
Terrible, and extremely rude. I will never use this CVS location again. Everyone outside of the pharmacy is nice but the woman I talked to at the pharmacy's behavior was atrocious. The woman cut me off multiple times talking over me loudly with extreme attitude, don't care how bad of a day you might be having and it was like 9am mind you....you do not treat any client, or customer that way, period. I am a manager in client service and I would never talk to anyone that way, If you don't like your job quit. This is not the first time I have dealt with nasty pharmacists at this location but several. I couldn't even get a word in to explain how my medication has changed, she fought and argued with me and refused to even look for my needed prescription due to it being on back order for the last year- which is not true because I have gotten the medication every month for the last year including last month, she didn't even bother to look for my script and said I didn't know what I was talking about and maybe I should just call my doctor. He sent the script to this location twice in the last two weeks. Idk if it's disorganized in there or what but you need to either train your employees to do their job properly or get new ones because these people a just straight assholes. It's a shame because I've been using this CVS location for the last 7 years and only recently as in the last 6 months have I had these types of issues.
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October 2022 by Jennifer G.
This pharmacy sucks. I just sat in their drive thru for over 15 min. There was a car two ahead of me that took over 10 min. They took the next car then it was my turn at 5pm and they said I'm sorry but we are closed. I said excuse me? I've been sitting in that line for over 15 min. They said oh I know but if we take you then we'd have to take other cars too. Damn right you should. We were all waiting before your closing time of 5 and because one person held up the whole line now none of us can get our prescriptions. Horrible customer service!!
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March 2022 by Christopher C.
This pharmacy is going downhill. I ordered an Rx that I need for pain 2 days early. They were out, but said it'll be in the day I need it and I should call after 6:00. I called after 6:00 and it's not there, but if I want to drive two hours I can get to a pharmacy that will be closed by the time I arrive to pick it up. When I asked when my Rx will actually be in, they had no way of knowing. Now I get to be in extreme pain all for at least a day. This isn't the first time they've been out of something I need.
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May 2021 by Joanne Viscusi Kain
This is THE WORSE PHARMACY EVER!!!!! I dropped my Rx off in person and was told will be ready in an hour. Knowing they are never done when they should be I went the NEXT day to pick it up. I was told they are 2 days behind!!!!!!! It won’t be ready for another day due to staffing!!!!!! It was explained to me they had someone call out. My prescriptions are never done at a reasonable time! I am ALWAYS told due to staffing/covid!!!!! It has been a year of covid get your act together. DO NOT GO TO THIS CVS
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October 2020 by Sara P.
Will never use this pharmacy again. Terribly rude staff. Customer service is horrible. Go somewhere else!
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September 2020 by Jen Palko
Had some photos printed and they all have lines going through them. Horrible quality. Not worth the $25 I paid for them.
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March 2020 by Sara W.
The pharmacy service is horrible. Rarely is a prescription filled as promised. I went to pick up one of my drugs and was told it was "on backorder" from the vendor. Not available at any store. They said they were waiting on my physician to prescribe an alternative, even though their system said it was filled. The tech was very dismissive. I left the store, called another CVS 3 miles away. Not only did they have the drug but is was also filled within 10 minutes. Time to go to another pharmacy!!!
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February 2020 by Jessica N.
The customer service at the pharmacy here is the worst I have EVER encountered. The pharmacy techs here are rude and have no compassion towards customers what so ever. The pharmacy tech ripped the money out of my hand today when I was trying to pass it to her. She barely looked at me while speaking to me and couldn't wait to throw my change back at me and send me on my way. Time to start looking for a new pharmacy. If you live local avoid this place.
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November 2019 by James W.
This is a decent CVS Pharmacy. It has great item stock, good employees and it is in a convenient location as well. It is located in Souderton next to the County Line Road/East Broad Street intersection light so it has alot of traffic and it can get crowded at times when you want to enter or leave the parking lot, but other than that this is a CVS that will surely get the job done product wise.
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February 2019 by Regina A.
What happened to the pharmacy staff?!? First I used the drive thru to drop off and was told they would call me with any issue. I go to pickup thinking everything is fine to find out THEY FILLED IT WRONG! I go in the store to see the script and find out what the issue is and only get a rude blonde who wasn't being helpful. My husband goes back in later to figure this out and she tells him I was horrible to her?!? She must be taking the meds from the store because I was nothing but polite and apologetic. District Manager called and store manager will be involved shortly. Reevaluate the staff and get helpful people. If there is an issue with the script call the customer don't let me drive off with the wrong amount. And why in the world are you not calling the doctor to figure it out if you had an issue with it yourself. Don't ignore the script and do what you want. That's not how this works. I was fine with this all until my husband told me how badly she bad mouthed me. I have a nasty taste in my mouth now. No more business for you guys.
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February 2019 by Christine N.
Just went to get prescription filled for my husband who got hurt at work today . The lady told me they couldn't fill it tonight 'cause they were too busy'. I asked if it was a state thing since it was workman's comp. that wasn't the case either. I couldn't believe it as they are our regular pharmacy. Not anymore !!! Will NEVER bring business back to CVS again!