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September 2023 by Marc F
Horrible bank. Sets you up to charge you overdraft fees. ****** from the online chat wasted my time on purpose and gave me really bad attitude for asking them to waive the 35 dollar fee on a 20 dollar charge. Most other banks will waive fees, but not this one. I am closing my account because of ****** being so ignorant to a good customer. ********************************************* just lost out on a consistent **** dollars a month direct deposit over a 35 dollar charge. Never again. This bank has the highest fees with the least benefits.
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July 2023 by Bill R.
Customer be ware they will change their billing policies without notice and bill you late fees as a result. When you call them to discuss they say "it is what it is" and force you to file a complaint with the FDIC. Meanwhile they are building brand new branches.
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February 2023 by RAÚL VELAZQUEZ DELGADO
It's ridiculous, the holidays are over, get to work ??????
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January 2023 by Juliann Chippie
You need to get new. Lady in there at there individual area s please
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December 2022 by Robert Wagner
I had Somerset Trust for a while. Then I just had problem after problem with them. I eventually closed my account. Well Google had to do a mass refund to a lot of people. They just refunded to the original payment method. But for me that account is closed. I confirmed with Google the payment wasn’t denied. Called the bank the first person told me we definitely rejected that. Second person we most definitely rejected that. I was insist and she finally checked. They did accept the money and mailed me a money order on November 22. I asked why they sent a money order. They said no idea. I asked what can be done since you mailed me cash essentially instead of a check. Nothing. Go to find out they mailed it to the wrong address. I asked what happens to the money since I didn’t get it. They said after so long it’s claimed by the federal government. So great. So glad I don’t have to deal with this bank on the regular. But even after I closed my account they are finding new ways to screw me. I would recommend almost any other bank!!!
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December 2022 by Sky & Ian
This is by far the best bank around in my opinion and would recommend this place to anyone they value their customers and are always polite and respectful and willing to help with whatever you need and they give back to their customers too and my favorite thing is that they always have stacks of complimentary jennerstown racing tickets available during the racing season for free and you can grab as many tickets as you want just as long you keep it to a reasonable respectful amount cause if you go out of control you could possibly ruin something great for everyone but this bank ? is awesome and I'm proud to call it my bank
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June 2022 by George Trigueros
Lady that works there won't cash out checks from a job we've been for a long time and it seems she has a problem with Hispanic people , always give us a hard time,I also lost money here before that they were never able to help me instead they told me if I were to sue them I was gonna lose more than already did because they have better lawyers
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March 2022 by Bryce Kalina
Worst bank around. Changing banks as soon as possible
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February 2022 by Aleesha Mcfadden
When asked for 7 years of bank statements I was told it would cost $3 per statement so we are talking $252 yes the teller responds I said that’s really expensive I just had my grandmothers printed at scotdale trust and they didn’t charge her a dime also if u get things printed at the public library it cost 25cents a sheet. I said well I really only need two transactions from each statement is that possible she responded no you would need to print each statement. I told her I think that’s a little excessive and asked do you think to which she responded with a question as a smart mouth “do you not receive monthly statements” YES! I have and I kept 5years of them in a binder which is at my exes house and I’m unable to retrieve them if I didn’t need them I would not be asking the only trusted source I have to retrieve them! I regret ever banking with them also they hold deposits and push through withdrawals so they can make their $35 over draft fees my checks usually got deposited at midnight now they wait until 7,8 sometimes 9am I never know when they are going to put my deposit in but I no longer trust this bank just look at the google reviews!!!! Honestly where is that money going it cost $60 for ink and what $4 for paper where is the other $190 going? Ridiculous!!!!
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September 2021 by Leyna Bryner
My husband and I have been banking here for years! Someone always answers the phone politely and it's never a robot ☺️ I've taken out a few loans without any problem, opened checking and savings and opened mutual funds for all of my children here. Definitely would recommend banking here!
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May 2021 by Jay Felgar
Very helpful and friendly
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April 2021 by April Nicholson
Drive thru is so slow and the women working are so rude
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February 2021 by Lisa Hall
Multiple mistakes happening. Account was hacked, they covered the amount, then took the money back out, then put the money back in, almost bounced checks because of their disorganization, got a new card, they didn’t set it up correctly with savings. Went to get that fixed and they mistakingly shut the whole card down... did not know that until I went to use my card for groceries. It was denied, went home without groceries... anyway all this is happening without one apology or one person giving me the time of day to answer my questions. I just closed my account.
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January 2021 by Debby Faner
I love somerset trust company. never had an issue. the meyersdale banks are wonderful
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December 2020 by Barbara Haun
The staff is knowledgeable and helpful and very pleasant. This bank does so much for its customers. Truly the customers come first at this bank. What this bank offers its customers for free other banks charge their customers for. Prior to Covid-19 the bank would hold customer appreciation day with great food for every one in attendance. No other banks treat their customers as good and appreciate their customers as well as Somerset's Trust Company. I give them 10/5 stars and highly recommend you switch to this bank and stop being ripped off by other banks who treat you like a number , not a person.