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May 2024 by Mondaddy20 !
Great service all around.
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May 2024 by Jason Hilt
If there was an option for zero stars, that would be too generous for this company. It took 5 months from the estimate to finally start the repair. The lift gate repair took 1 month, and they cracked the glass roof during the repair and didn’t bother telling me. I saw the cracked roof when I picked it up, and they said oops, our bad. Another couple weeks to get the roof replaced. During the roof replacement, the tech stained and damaged the headliner. They didn’t bother telling. I saw the damage when I picked it up, and they said oops, our bad. The lift gate that they replaced also leaked like a submarine with a screen door, so I told them. This time they just ignored me. So, I took the car to Tesla, they fixed all of the issues caused by Berks Auto, and sent them the bill. Total time to fix a lift gate: 9 months. I do not recommend this repair shop.
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March 2024 by Travelle Martin
Taken care of I appreciate all the assistance!
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March 2024 by Steve Knepp
EXCEPTIONAL!!!! FANTASTIC!!!! REMARKABLE!!!!
If all caps means you are shouting then YES I AM!!!!
Never, ever, ever in my wildest dreams did I imagine anyone could PDR (Paintless Dent Removal) this dent out of the door from my Audi Q7, but Berks Auto Collision Center did! Look at the unretouched pictures and judge for yourself. Do these guys know what they're doing? Damn straight Skippy!
Joshua Gilmour handled the entire repair start to finish. Josh has excellent communication skills and exceptional industry knowledge. Of course I understand they use an oudstide vendor, all body shops do. Josh had his professional on the phone while I was sitting at his desk. They reviewed my pics together and discussed process and price. We agreed on a scheduled repair date and Josh stayed. in touch throughout the day to update me on progress. When I was dropped off I saw my door from about 75 feet away and knew instantly they NAILED IT! Up close you can barely tell where the work was done unless you are looking for it. No insurance, no rental car, no hassle.
Without question I wholeheartedly recommend Berks Auto Collision Center for any repair, minor or major.
Note: My only question is who are the idiots that rated Berks three stars or less? If you are reading this and one of "them" yes, I'm calling you an idiot. You likely never gave anyone a FIVE STAR rating in your life. You most likely look for things to complain about. You probably complain about your food order to get a discount and then stiff your server on the tip. Yes, that's you. Cheers!
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March 2024 by Penny Schmehl
Very happy with the work they did on my explorer. It took 42 days but it was because they couldn't get the parts but that was not their fault.
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March 2024 by Jimmy Paps
Amazing work by Dustin and members at Berks Auto. Can't say enough of how amazing the car looks. Also, they detailed the interior of the car as well. This is the place to bring your Tesla to get repaired. Certified Tesla repair shop. Thanks again for the awesome work.
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February 2024 by Jarrod Schell
Worked with Josh, great to work with and extremely helpful with my claims, unfortunately due to auto union strike there's a backlog of cars to fix, and get parts but that is out of there hands. Josh was very upfront and said wait could be longer then usual. Overall so far no complaints and I'm sure I won't have any once my truck is fixed based what I seen!
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February 2024 by Brian D
Highly professional and very accommodating. Unfortunately, my truck was totaled and Berks Auto Collision was staffed very well and treated me well through the process.
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January 2024 by Stacey Wells
My car was hit in September. Berks was only able to get it in to be repaired December 21st. They expected the repairs to take 2 weeks but it only took 8 days, during the Christmas holiday. They kept me informed with every step and when we picked it up we were amazed at how beautiful it looked. It now looks better than it did when we purchased it from Piazza.
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December 2023 by Robert Keppley
Prompt and courteous service.
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November 2023 by Jeff Miller
If Your time matters, and you like communication this is not the shop for you. I had a terrible experience they had my car for over a month and kept telling me... your next, your priority, Top of the list lol every time i called yet, they refused to do anything to make me whole in the situation very frustrating
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November 2023 by Ryan Kepley
This is a great place
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October 2023 by Virginia Thress
I can’t say enough great things about this place. I took my car here after my car had been in the shop two other times with a different shop and was in worse condition than what I had dropped it off. After being completely frustrated, I took my card to Berks auto collision as my second shop since the first shop did a horrible job twice I should have come here from the get go because they did an amazing job on my car back in 2017 when it was hit and now my newer car got hit and they were just so professional and really turned my car back into its pre-collision condition in less than 3 weeks. I am so grateful to Dustin and his team.
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September 2023 by Y'vette Gayle
The folks at Berks Auto are awesome; they are professional and their actions show they really care about you as a person and the work they do to your vehicle. I highly recommend Berks Auto Collision!
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April 2023 by Rosa Lopez
awesome experience took 6months to get my car but awesome service and staff worked with me.Very Satisfied
