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January 2024 by Neo Dallmeyer
I went in with a package I wanted to ship overseas. My first time ever doing this, so I was obviously ignorant. They were helpful (hence 3 stars) but the man seemed bored and annoyed. Overall, the positivity from the place is a 2/10, they're helpful but sometimes have an attitude with it. Like, excuse me for being and idiot I guess.
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December 2023 by Parker Dean
Spoke with Tom on the phone, he mumbled and was hard to understand, was not interested in getting the information I needed and was quick to get off the phone. Disrespectful and non helpful.
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October 2023 by Matt Bush
They are always nice to me. I enjoy going to this post office. I’ve never had any troubles and I do ecommerce online (within the last year) so am here a lot.
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May 2023 by Gabrielle Adams
Todd is the least professional government employee that I have ever encountered. 0/10 would recommend going to this post office for anything.
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May 2023 by Natalie Pruitt
Do not come here for a passport. Very ignorant staff who will try to rush you through the process.
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March 2023 by Sarah Duclos
Do not try to get a passport here! I watched a woman be told for the second time that her CONFIRMED time slot was not in the system so it wasn't valid! Then I was told my CONFIRMED passport time also was not valid - I CALLED at 9 am and asked questions regarding my 10 am appointment - at no time was I told I wasn't in the system!This is ridiculous - the Post Master clearly doesn't know how to do her job!! She literally threatened the police and walked out back.
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February 2023 by William Zondersen
Good Customer Service.Hardworking staff who are often under lots of pressure. Still the staff always maintain their grace.The U.S. Postal Staff answer all inquires from mailing options to costs of postage globally to tracking capability.The Post Office also process Passports through scheduling appointments online.As well, the Shrewsbury, PA branch sells/ offers a varoety of stamps whether for use or for those who are bonafide Philatelists.
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February 2023 by Tiffany Morgan Peri (TiffyPop)
I was told this morning that this post office is not a government post office nor are they government employees. I'm very confused but I wonder if that clarifies why most of my mail gets destroyed or smashed when I mail it from this location...... Isn't it illegal to operate out of a United States Post office if you're not in fact a United States Post office?
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January 2023 by Alliee S
Everyone that I’ve talked to on the inside have nasty rude attitudes. Came in this morning said “good morning” to a tall young gentleman and was greeted with an eye roll and no words from his end. I handed him my package and he snatched it out my hand. I did call him an a$$hole on my way out as a result of his lack of customer service. There is also and older lady that works inside and always has a bad attitude as well. Not understanding why everyone is so rude ?!
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December 2022 by Kim C
I live in New Freedom but drive past the post office there to use the one in Shrewsbury. So do a lot of other people in New Freedom. The nasty and incompetent employees (one in particular) at the New Freedom post office are causing a lot of extra work for the pleasant, capable employees at the Shrewsbury location.If you think the Shrewsbury post office isn't wonderful, try going to the one in New Freedom. You'll quickly change your mind.
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August 2022 by Donny Waltman
Do not get your passport from this location!! Showed up for my appointment and the lady told me I had to fill the passport application. I started to fill it out and she told I can't do the appointment anymore because it wasn't filled out. Well isn't filling at the application apart of the appointment process? No where on my email confirmation did it say I needed to have that filled out or else my appointment was cancelled. Horrible customer service and people who don't want to work. 0 stars if I could
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July 2022 by Sybilla Bakzaza
As an Etsy seller that sells and receives 50 packages a month, this is the best post office I've ever dealt with. The staff is knowledgeable and friendly. I just met the postal carrier Charlie, and they were so awesome!! ??️??️⚧️ Everyone here has been so great over the years! Also got my passport here. After completing the process, I received it 2 days later (though I'm told that's record time, as it usually can take around 2 weeks).
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March 2022 by L S
Bad and rude attitude. No sense of customer service. Went to location for passport. Got there at my scheduled time and was sent home because it wasn’t 15 minutes early. I rescheduled for the following day. Arrived 25 minutes early and was sent away because I didn’t have my birth certificate. Nowhere does it say birth certificate. The teller was sassy and nasty. And her boss just as unprofessional. I hate it out here. If I was white I wouldn’t have received that kind of customer service. Sad world we live in
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February 2022 by Aleah S
Everyone that I’ve talked to on the inside have nasty rude attitudes. Came in this morning said “good morning” to a tall young gentleman and was greeted with an eye roll and no words from his end. I handed him my package and he snatched it out my hand. I did call him an a$$hole on my way out as a result of his lack of customer service. There is also and older lady that works inside and always has a bad attitude as well. Not understanding why everyone is so rude ?!
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February 2022 by Gus & Sarah Yates
I would also give a zero if I could. Do not attempt to get a Passport from this location. They’ll do anything to get out of keeping the appointment. I scheduled Passport appointments for my three children, we arrived 2 minutes late due to a delay while pulling them out of school and was turned away by a nasty employee named Cheryl. It was evident she was more than happy to tell us we had to reschedule. I later on looked back at my appointment confirmation that was sent to my email and realized the time blocked out for our appointment was 45 minutes. If we were 2 minutes late there was absolutely no reason to make us reschedule, especially considering we had all of the documents and photos ready to go. She simply is a nasty person on a power trip who was looking forward to her 43 minutes of doing nothing.
