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November 2022 by Joey gaeckler
Terrible bank. Will be closing account immediately. Too many problems to even list.
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October 2022 by Steve H.
I don't recommend any Santander bank I went in for a $5000 loan and a week later they decided to close out my account. No reason given these people are evil and vile. They don't care about poor people like us don't Bank with Santander. They are bad.
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January 2022 by Veg Man
Not happy at all with customer service with Santander Bank itself (not this branch). Been a long time customer and being treated like a child/ criminal. Wouldn’t recommend anyone try this bank if you want good customer service. Not trying to spread hate either. This is just the TRUTH. They have cost me a great deal of time and heartache and stress. And as I write this I have Zero resolve. Zero and not one person seems to care. And it’s been going on for 12 solid working days. Peace!
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August 2021 by HowardAmbeRealEstate A.
I just want to make sure you guys know that I will make you pay for stealing money from my bank account.
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January 2021 by Ray Wood
The tellers are helpful and friendly but every branch manager or administrative assistant I've had a dealing with there have either been smug, condescending or unfamiliar with the policies and or system.Maybe I've just been unlucky with who I get ( I only go in about 2-3 times a year )
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September 2020 by Zhicao Fang
Went here to certify some documents. The teller, Nicole, was very patient and friendly. She helped me sort out the legality of certification and certified all my documents. Other staff members were also very welcoming.
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April 2020 by Al Jones
I have banked with Santander for several years and always find the tellers and managers to be great. Very friendly and helpful.
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February 2020 by Albert hall
Hi interest rates and more than a loan shark rate
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May 2019 by Christopher Butt
You could be the very next person in line and it takes forever to be seen. There will be tellers there not working with anyone and you will continue to wait. Worst bank ever. Takes over a month to get your bank card then another month to get the PIN number.
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June 2018 by Tawnya G.
Not helpful at all! Can never help me, I always have to call customer service. Also having the Stewartstown Pa location was great, then it closed. Now we have to go to the Shrewsbury Pa location, which is horrible!!!
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February 2017 by Bill B.
Santander Bank is the most inept bank on the US. You call with a question have to speak to a succession of people who can't answer a question. I wanted to find out why it took them 6 days to pay a billl online - to a major company. I was told that Santander's bill paying vendor required that much time. (It took 4 phone transfers and four lengthy holds over40 minutes to find this out.) I could write and mail the check in faster than that. They've closed all of the branches in MD. Why would someone continue to use a bank that provides NO services and pays no interest. Shame on me for trying to be a loyal customer. I've been more loyal to them than they have to me.
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October 2016 by B N.
this review is about Santander not the local branch.I had a Bravo Credit card that was paid and had no balance. I received a statement with an annual fee of $49.00 due on Sept. 24, 2016. I sent the statement and cut card requesting the account be closed. I received another statement with a late fee and accrued interest, and told I needed to pay the fees and interest before the account could be closed. The request to close the account was made before the Sept 24,2016 due date. TERRIBLE!!! NO CLUE!! Ending my banking relationship.
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January 2015 by Nina Paules
Called to ask the bank a question about my account. No answer. No answering service. Very poor service.
