“Tanner was super helpful and knowledgeable. He helped me and my husband out with two different issues. He was also very patient on a 45-minute phone call with customer service.
He was the only one working and managed to give every customer who walked in the door a pleasant experience. It was a busy afternoon. I was very impressed and thankful he was the employee working today. Thanks Tanner!”
“I had to replace my phone. Sofia was knowledgeable , not pushy and took her time.
She was easy mannered, mindful, and appeared confidently able to handle the needs of more than one customer at a time without anyone appearing unheard.
She stayed late to make sure my day transfer, and trade was erased properly. Thank you Sophia”
“3 yrs ago I waited 30 minutes while 3 employees and a manager pretended to be busy and ignored me. One employee chatted with an elderly couple the entire time about their farm, the weather & they didn't buy anything. I was there with $$$ to upgrade to the latest iPhone! I finally left. I just checked out the store, and the new management and crew is a welcome improvement!”
“Matt at the TCC Verison store in Shrewsbury was so very helpful! He found a great deal for me so I could buy a new phone without a substantial increase in my monthly charges. He also saved me money by pointing out how my daughter and I could save by using family plans. Thanks to Matt, switching out my phone was a very good experience.”