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May 2024 by Austin Fake
Took our dog in for a UTI, she still has it after taking all her antibiotics. We spent $750 for this diagnosis. I called them for another round of antibiotics, and surprise! They want another $750 to test her again. What an absolute ripoff. I dont recommend them at all, you'd be better off taking a trip elsewhere because their primary goal isnt to treat your pet; its to pull as much money out of your wallet before you get sick of it.Edit: Went to my dogs actual vet, as she was still having issues. They said they didnt give her nearly enough medication for her UTI and that they've had quite a few people have this exact issue. In regards to declining radiology, you wanted like $400. My vet charged $200 for it. Shes perfectly fine, by the way. Your phone operators are rude, your responses and airing peoples business is incredibly unprofessional, and I suggest you pursue a career where you dont take disappointing clients so personally. You seem as if you spend more time thinking up witty responses to reviews than you do hiring and maintaining competent staff
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May 2024 by Drew Snyder
Great experience.
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May 2024 by Jess Staub
We are so very thankful to have this animal hospital in southern York County. Several times we’ve been there for our pets, and while there can be long wait times, the vets and care teams are so incredibly knowledgeable, helpful and compassionate. Tonight, we thought our pup would need surgery but they gave it their all to avoid it (even during their shift change). We so appreciate their dedication!
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May 2024 by Emily Denis
This is just a wonderful practice. We take our dog there every few months because he has a sensitive stomach and a history of bloat. They are always patient, understanding and kind. They are very transparent about prices, which I am grateful for. They also are always willing to answer the phone and assist with questions. I recommend them to everyone. Thank you Mason Dixon for being the best. ❤️
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May 2024 by Kristi Asper
Our Mollie had a rapid, unexpected decline in her health and we brought her to these strangers, as our vet was closed. Timing is everything, as they treated our girl and our family like family. We had to euthanize our girl and as awful as it was, they made this the best possible atmosphere and offered the deepest kindness and sincerity.
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April 2024 by Joe Begly
I just wanted to thank the staff on duty 3-28-2024. I had an 11 year old Newfoundland with terminal bladder cancer. We had been keeping her happy and comfortable, but in the last few days her condition suddenly worsened. Lots of labored breathing and loss of appetite. Our regular vet told us to get her Maxon Dixon Animal Emergency Hospital and to do it ASAP as this could be the end.I first placed a call and spoke with a very friendly and sympathetic front-desk lady. Our conversation yielded the high probability of a euthanasia but she presented me with a complete list of options on what to expect from possible treatments/outcomes and all associated costs.I got my dog into the back of our vehicle and made the trip of around 35 minutes. When I arrived, even though she wasn't nearly this weak when we left, my dog wasn't moving much. I started to panic and thought maybe if I could help lift her gently down she might want to walk around a little. When I got her down she still wasn't moving though. I couldn't just leave her there on the parking lot so I called the office from my cell. Before anyone even picked up, 2 of the staff were already rushing out to help. They quickly picked up my dog and got her in to check vitals and administer emergency care. It was only a few minutes before they came back and told me she was gone.While it didn't go exactly how I was expecting, I was fully prepared I wouldn't be coming home with my dog. So I held composure pretty well. I was very moved by how compassionate the 4 employees were though. While I hope I never have to go there again, I just wanted to spread the word that your pet will be in good hands if you decide to take them to Mason Dixon for any care they may need. I'd give them 10 stars if I could.
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April 2024 by lucy
Tonight I had the sad task of taking one of my elderly standard poodles to be put to sleep and the staff were excellent across the board. Previously, I had taken another standard poodle to repair a surgical wound with an equally excellent response. Highly recommend.
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March 2024 by Stephanie Leen
We've taken our ferret here several times at various hours. They have extremely nice waiting areas including tvs in the exam rooms and a great coffee bar and vending machine. Staff is always courteous and while there is often a wait, that's expected for a 24hr emergency facility. They're honest about wait times, triage all patients, and provide regular updates. Pricing is very reasonable for the service and care they provide. Would recommend!
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March 2024 by Tracy Bittner
I can’t say enough about how wonderful everyone was here. The care and compassion they had for us and our sweet dog, Buddy, as it was his time to cross the rainbow bridge. We genuinely felt like they really shared in our loss. When we received our sweet Buddy’s cremains less than a week later, I can only say, Beautiful! They have gone above and beyond to make our memories of beloved pet live on in our hearts forever! Thank you, Mason Dixon Animal Emergency Hospital!
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March 2024 by Amy
Mason Dixon Animal Emergency is , hands down , wonderful . My son and I just had our extremely sick 11 yr old kitty euthanized there late last night .The staff at Mason Dixon showed so much compassion and care . They gently treated our kitty with the dignity and respect that she deserved .We are so grateful and highly recommend Mason Dixon Animal Emergency
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March 2024 by Rob Smith
Monday evening Jan.29th 10:30 pm I arrived with my best buddy Scout. He was very ill and lethargic so they brought cart out and wheeled him inside to examine him. The receptionist was very kind and actually had same breed dog- lab/ mountain cur mix. Both rescued. Short while later Dr. Jenny Longbottom came into room to discuss Scout’s prognosis. I had 2 choices. Blood transfusion plus operation, plus a not so good outcome and we all know what option 2 was. I had to choose 2. She assured me he would not feel any pain, just go to sleep. It was nice that I got to kiss him goodbye. So nice to have a clinic open 24 hours for our pets. Thank you Jenny Longbottom and staff ! I am so thankful I had Scout for 9 years. He was my world and an amazing dog!!!!
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February 2024 by Abby Balco
Waited 4 hours for our cat to be seen. Not one update and my fiancé had to constantly find someone to get one. Front desk receptionist was nasty. The doctor was friendly. Won’t be coming back.
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February 2024 by D
Very caring and helpful staff and doctors in your worst moments as a pet owner.I don’t want to have to come back here but if we have another pet emergency we know where to go now.Thank you all for your care and great work.
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January 2024 by Matt B
I was there tonight with my kitten Bowser for a neuter performed elsewhere gone wrong. Not only was the treatment expedient, but it was fairly priced. Everyone we dealt with was super friendly and caring.Thanks for the great experience. I can tell he's already feeling better.
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January 2024 by Katie Cunningham
An amazing staff who took care of my very sick bunny until the very end. The doctors and staff are very kind and helpful, providing very detailed updates about her condition and care as well as very helpful information regarding her post life care. As heart broken as I am to have lost my friend, I am very grateful she was in such good hands. Highly recommend this establishment to care for furry family members.
