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April 2024 by Heather
CVS is the worst pharmacy ever. Closes at 7. When you arrive 5 min before closing, not realizing they close at 7, and they refuse to fill your script. Tell that to my 8 year old who has a horrible ear infection. It literally takes less than 5 min to fill. I've never once had a good experience with this pharmacy, or any CVS for that matter.
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March 2024 by M Jones
Excellent customer service. Went in, found what I was looking for, paid for it, and left. In and out!
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January 2024 by Grant Barnhart
This CVS is consistently understaffed, out of stock of most prescriptions, and never answers the phone or can answer for availability of said prescriptions.This location is a complete disaster and not run well, I feel so bad for the people working there.
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December 2023 by John Kirk
This pharmacy is the very definition of insanity. Every time my doctor sends in a prescription I receive a text saying the medication is out of stock, to wait two to three business days to hear back from them. You never hear back from them. This is because the medication is actually not out of stock. Your prescription is just sitting in purgatory with nothing being done with it. Meanwhile you are suffering and need a life saving medication.The issue is because their inventory system on the computer got "messed up" (exact words from an employee) so all medication is showing zero availability and your prescription is automatically sent to purgatory forever to wait for a shipment that is not arriving because it's not actually out of stock. The pharmacist who told me this said they would have to manually count and re-enter every medication to correct the inventory numbers and they don't have the time or employees to do this. So...all the prescriptions just go to purgatory and no one does anything. Hmmm. Guess that cuts down on the work load.
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November 2023 by Lauren Phillips
If I could give negative stars, I would. The pharmacy here is atrocious. The service is slow and the employees are rude. Time to switch to a different pharmacy with competent employees.
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September 2023 by Michael Hollingshead
The CVS at 606 south main St in Shrewsbury sucks . They are always closed and I'm crippled and I need my meds . They need works that actually work . I'm on MS meds and they get a lot of money to fill these meds . This is the worst drug store in York county. And when they decide to be open the drive through is normally close and as a crippled person I can't get my meds because I can't walk . This store shouldn't even be a drug store it should just close up for good . The works are useless.What in the hell is going on with this pharmacy it's always closed and they can't get my medicine right or my insurance right. And the pharmacist has hung up on me several times he’s very ignorant
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September 2023 by Melissa M.
Worst pharmacy I have EVER dealt with. I am switching pharmacies to one my insurance DOES NOT cover to avoid the pharmacy. I tried to leave zero stars.... they don't even deserve 1.
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June 2023 by Kailyn Fleischer
Horrible pharmacy and employees.My family to this pharmacy to pick up prescriptions for my father who just had surgery, we came in the evening as my father was released from hospital late but the pharmacy was still open. We got the prescriptions but realized quickly they had not given us all that had been sent in by the doctor. The pharmacist turned us away when we came back in to let them know that they had not given us all his medicine but were told it would have to wait until tomorrow. It was their mistake, not ours. Will never come here again. Avoid this place especially if you have any necessary medications.
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June 2023 by Jeff Monroe
The auto refill is a waste of time. The text alerts rarely come through unless it's about a covid shot. Worst pharmacy around. I will be moving my business elsewhere. The pharmacy employees act as if any questions you have are a waste of their time. Have had employees roll their eyes multiple times, makes you mad enough to reach over the counter & slap some courtesy into them.
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April 2023 by Dennis Slowik
Terrible pharmacy. Don't bother calling, they won't answer. For a week now my Endo has sent in everything needed to fill my prescription. CVS claims they have not received anything. My doctor has called, faxed, electronically transferred any and all relevant documents. I have run out of a life saving medication due to this place just not doing the simplest of follow up work. I may never use a CVS again because of this place.
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March 2023 by Megan Thrappas
No one ever answers the phone. I have been sitting waiting for someone to even answer for 15 minutes. I’ve had the wrong number of pills a few times. Sometimes they are closed even during “open hours”. Like closed random times of the day. The only reason we use this pharmacy is because my insurance will only cover CVS prescriptions. But literally THE WORST.
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March 2023 by Megan Schmitz
This is literally the worst cvs pharmacy i have ever dealt with. Every single month there is an issue. I’ve been going here for over 10 years and within the last 4 it’s gone completely downhill. Just shut it down. If you’re a new patient, go anywhere else.
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February 2023 by Robert Bolles
customer service would be a nice start. I was on the phone on hold, for 15 minutes the first time and 31 minutes the second time. absolutely zero customer service.
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February 2023 by LISA STEWART
Released from hospital with instructions to immediately pick up blood thinners Rx , called to confirm the copay and when ready. I was informed that theprescription was available now for pick up. Went to the pharmacy, rudest cashier in the drive thru. No prescription was found. Never count on this pharmacy. They could not have cared less.
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January 2023 by Anne M
Improper (or no) Documentation/Data Entry of Vaccines!12/13/2022 - I went to Shrewsbury CVS to get a FLU shot and Covid Booster Vaccine. My husband went a few days before for the same thing. Lynn B administered BOTH shots (on different days) and she did not enter the Covid Booster Vaccine info for EITHER of us into the CVS Database. Very Bad procedure. CVS had no record of my husband or I having the Covid Booster Vaccine.I can understand an occasional error, but 2 people on 2 different days - shows bad procedure.And - I think CVS should have the information - what if there's a bad batch?My husband and I both took our Covid cards in (at different times). They fixed his immediately. For me ... they left if for Lynn B to fix ... and that didn't happen. It took 2 more phone calls (with waiting the proper time in between). I'm Hoping it is fixed now, but probably not ...
