-
June 2024 by Joanne Burghoffer
Just went on a wonderful bus trip with a senior group to Mackinac Island. Itinerary was great. The bus driver was the best I ever had. However the hotels we stayed in were not great. We stayed three days in Mackinac City. 48 seniors were expected to walk three blocks to another hotel for breakfast. Same breakfast for three days which was awful. Very upsetting and should be addressed!
-
June 2024 by Denise Damiani
Our 11 day Black Hills Tour bus trip was absolutely great! We saw so many places in a timely, efficient and friendly manner, it made this vacation one to remember! Thank you to White Star tours, Ted's Tours and Shawnee, the best bus driver ever!
-
April 2024 by Debi Osterberg
Driver Liz took us on an amazing bus trip of Washington DC. She was amazing
-
April 2024 by joanne robertson
Queen Liz was an excellent driver. Very professional and prompt. Would love to travel with her again!
-
April 2024 by Barbara O'Connor
Paid $588 to Barbara Gay on March for a Gettysburg/Hershey trip beginning of June. She cashed check right away. Received an email a few days ago saying they are short people and don't know if they are going. She should have waited to cash my check as there was still time. I emailed her to ask if not enough people, why cash my check? No response from her. I sent another email saying I want my money back. Still no response. I called her yesterday and told her again I wanted my money back. She said they are trying to get a smaller bus because not enough people. If not enough people and looking for a smaller bus means nothing to me. I WON'T recommend this group. Sounds like a scam and I'm out money
-
February 2024 by Eric Bateman
First class. 5 star
-
January 2024 by Brandon Cammarano
Helped book my trip to Disney and they couldnt have been any better to deal with. Thank you!
-
December 2023 by Martha Lacy
Stacy, our driver for the LaFayette NY Senior Trip to New York City on November 27, 28, 29, 2023 was the best driver/hostess, detective, and friend we have ever had. Getting us around The BIG CITY was amazing, She even discovered the WiFi trouble & solved it. She showed us true patience at all times.. Thank you.
-
November 2023 by Jarrod R.
This company is absolutely clueless. They contacted my restaurant to feed their bus tour wanted me to comp their driver and give their driver free food as if it was 1994 and he picked this place when in fact he did not. When they were told they were gonna pay for the bus driver they said, well we don't know if this changes things will get back to you. Gave me two days notice. The check I received was not including the driver... bunch of thieves! I can choose to charge a bus driver, and they can choose not to do business, but they do not get to choose to be crooks. This company is trash! Run,run,run
-
November 2023 by Rosalee B.
Motorcoach picked us up for a 6 day tour of Nashville from Harford County Maryland. The coach air conditioning froze up in about an hour and a half to 2 hours. No air, no cup holders, no window blinds, no liquid from the upper windshield washer, some trash in rear of bus. A miserable experience. We called White Star and they sent another bus overnight. They transferred all our bags and the second bus was nicer but the bathroom door moved when unoccupied and the front roof vent leaked when it rained. The driver was angry with us the WHOLE trip. He would not speak to folks getting off and on the coach. He never offered a hand to anyone getting off or on the coach. He never even stood nearby. He never assisted with only 2 rollators in luggage compartment. He never held an umbrella at the door for us. He did not pick up at all itinerary stops if he thought we could walk. It was too much for some guests. He missed 2 exits and if we made any suggestions on the route he said it was dangerous and could cause an accident. The only positives were he got ice and water for us when I asked and he helped with movies, cd's playing and bluetooth connection for phone. He did offer to pick up another coach at Hagerstown or look for repairs in Nashville. That would have been traveling in 80 degree weather with no air for 2 days. We opted to stay on course and not stop to get another bus due to time constraints. But it became obvious we could not stand the heat in the motorcoach. It was a very bad experience. The last thing involved the tour guide in Nashville. All our tickets were to be delivered and waiting for us upon arrival at the Opryland Hotel. None of our 3 sets of tickets were there. I had to call White Star and then he delivered them to us. Not convenient as it should have been. Ticketed Grand Ole Oprey seats were on far side of theater near the front. We viewed on TV screen.
-
October 2023 by Christine Rosser
We recently returned home from a bus trip to Maine. Although we did get to see some beautiful rocky coastlines and lighthouses the majority of the trip was disappointing. We spent entirely too much time in the tour bus. The drive through Perkins Cove was pointless.This spent the driver’s travel time for nothing.We should have stayed in Old Port shopping and then left for dinner. We were extremely disappointed in our tour of Acadia National Park. The tour bus was too big and couldn’t navigate through effectively with no places to pull over for us to get out and enjoy the scenic overlooks. 15 minutes on top of Cadillac Mountain was just not enough. It also didn’t make sense to leave Bar Harbor to go to Northeast Harbor another town to just return to Bar Harbor for dinner. Also the restaurant in Bar Harbor had no reservation or payment for a meal for all of us. Thankfully our tour guide was able to resolve this with White Star and our meal was paid for after the restaurant accommodated us. We had one hour to spend in LLBean which is not enough time and no time to spend sightseeing Freeport because we had to get to see Eartha which was not a real sightseeing destination in my eyes. All in all a very mismanaged trip by White Star Tours.
-
September 2023 by Barbara G.
I was on a senior citizens group bus trip from September 17 to September 22 to Michigan. The bus was old and in poor condition. We started with a driver, Juaquin, but when we got to Michigan he got off and another driver, Annette got on to drive. We were within 40 miles of our first hotel when the bus blew a rear tire. We sat in darkness and rain two hours until it was replaced. Annette did not put out flares or triangles to show the bus was in trouble!! She didn't want to get out in the rain. She got us to our restaurant, but after the meal introduced our third driver. Ian, just 23 years old. He was a great driver and was with us the rest of the week. Once the bus overheated, but he quickly fixed that. Once the AC quit but he fixed that too. The toilet did not flush so after five days it stunk! I sat in the back and a side window leaked air and fumes. I am appalled this relic is still on the road endangering lives. I will never travel on White Star line again.
-
September 2023 by Marylou S.
Our hotel Mariner Resort in Cape Cod was a complete disaster. Our trip was Sept. 2023 n the hotel had terrible rooms, very noisy exhaust fan in the bathroom, oh and by the way you had to turn it on because it was hooked into the light in the bathroom only one switch. Very noisy air conditioner rattled all night. The beds are on a platform and creaked all night when you moved around. TV always blacked out had to call for assistance 3 times. And finally the toilet stopped flushing and when we called they said no one could come until after 9 am we fixed ourselves. My last comment is that the service is terrible and lacks enthusiasm, it seems they look annoyed when asking for help. The last straw was we were told to put our luggage in front of our door by 7:00 am for pick up to be brought out to the tour bus. Luggage was still in front of door at 8:30 so we took it ourselves. Bus was leaving at 9:00. The only good thing about our trip was our driver, Lee. He was fantastic, very gracious and pleasant. Anytime I go on a tour I will make sure it is not with White Star Tours you definitely need to improve on what hotels you recommend.
-
September 2023 by Margarita K.
Stay away from this company!! I went on a bus tour to Mackinac Island, Michigan this week, it was the worst experience I've ever had. This company changed our hotel stay while we were on our way to where we were scheduled to go. Instead of the nice hotel we had booked, they changed it and put us in a motel, yes a motel a $90.00 a night motel. The itinerary was absolutely horrible! Out of the six days trip, we were on the bus 4 days. Meals and restaurants were scheduled too close to each other or the schedule was changed last minute. I cannot even give this company a star, but that's the lowest choice I have.
-
September 2023 by Sheila S.
I just got home from the worst bus trip I have ever taken. White star was horrible in planning and the bus broke down so it delayed our trip 4 hours! From beginning to end the trip was a disaster! I will never use them again.
