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“Great Employee Respect and A Very Nice Store Manager Joe is very knowledgeable about his duties as a retail manager also the store was neat and clean it's no wonder t-mobile is called the un-carrier they are always courteous and get the job done!! Missing the previous Employee Ash at this store location Ash was super and great at helping customers with whatever was needed done we miss you Ash plz come back to t-mobile!!”
“Employee Natalie is the best! She took care of problem I encountered. She sold me 4 new products and she explained the billing when I received my first monthly bill. She was patient and offered suggestions. She understands the products and the billing and puts one's mind at ease. Super employee!”
“I can’t say you’re badmouth this cable company, one way or the other. I have no experience with them as a company, but their train station sitting right here on the NS, main line, overlook at the river is beautiful.”
“After years thinking we could only get centurylink which is now brightspeed we found out tmobile is available for us. What a difference speeds with brightspeed was only 9mbps buffered all the time. Now with tmobile average speed is 175mbps! I highly recommend T-Mobile!!”
“Upgrading my phone and paying a car are two things I put off! I upgraded my phone today at this store and the customer service was beyond amazing. They were swamped, so the manager was greeting people and checking them in. He was honest with the fact it was going to most likely be at least 45 minute wait. We received a text that we were checked in and then another one when we were next. Once we got to the counter, we were able to establish rapport quickly with the salesperson. He did not try to up-sell us on anything! We had his undivided attention until we left the store. When we were ready to go, the manager walked us out and once we were outside, he apologized again for the wait and asked how our experience was. I left feeling on Cloud 9. I had a new phone and was treated incredibly well! (The "we's" in this report refer to my husband and I.)”
“Went to return a piece of equipment and service was excellent. Greg was wonderful. Explained the situation and he took care of everything in a matter of minutes.”
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“Brooke and Alex are completely amazing I went in with many different issues from another store. They hit the ground running and didn't miss a beat walked out with every single thing they promised and all my family members were happy. The shermansdale store will be my got to for any issues. Their professionalism is 100%”