June 2021 by Gary S.
Below is a summary letter to the president of FNB explaining the wrongful practices within FNB's Branch Managers regarding loan services. From: EDGEWATER RESIDENT AND BANK CUSTOMER OF FIRST NATIONAL BANK OCTOBER 29, 2020 To: Mr. Vincent J. Delie, Jr. First National Bank of Pennsylvania 4300 Murray Avenue Pittsburg, Pennsylvania 15217-2906 Re: Record of Events Regarding First National Bank's Efforts in Resolving Loan #45****** Dear Mr. Delie: I have been unsuccessful with obtaining the necessary corrections based on the related circumstances involving the resolution of my loan. These circumstances involved numerous misleading statements, false promises and excessive delays all created and caused by various First National Bank personnel. I've struggled for over four months in efforts to work towards resolving my loan and was led to believe the issue at hand would be resolved, but I now regret to say that it ended up with various First National Bank personnel not recognizing or understanding those causes which your bank personnel created and then misrepresented the facts to their management. Beginning June (1stor 2nd), I stopped by First National Bank's Edgewater Branch and spoke to Branch Manager (Adrian James) regarding my loan renewal. At that time, Adrian stated that he would look into and find out if any additional or updated information is needed by FNB's loan department to arrange for my loan renewal. On 06-12-2020, Adrian James called me and indicated that FNB is now not offering this type of loan I have. I expressed to Adrian that I was told from the original Branch Manager that I could renew the loan after the 5 year period. Further, I expressed to Adrian that I would expect that FNB should at least be able to 'grandfather' this loan until I can make arrangements to pay it off. On 06-15-2020, I received a call from Adrian stating that FNB's loan division won't grandfather my loan. I was told to contact Adrian's manager (Ayo Akintade) who works at the Annapolis branch. I then spoke to Ayo regarding this issue and expressed to Ayo that FNB had now essentially run out the time on my loan with the maturity date fast approaching. Ayo expressed to me that he had put a note in FNB's computer system expressing that I would not be charged any late fee regarding the final resolution of my loan. Due to all the delays, runarounds and lack of responses, I decided on 06-24-2020 to now arrange for Wells Fargo to arrange for transfer of loan. This process was also delayed by the FNB branch Managers in efforts to get this done timely. After 4 months of trying to get this issue resolved, talking several times with FNB's customer service and no follow-up responses by other marketing managers within FNB, I finally received a written notice from FNB stating that they would proceed with legal action if I didn't now pay a nearly $13,000.00 late fee penalty together with additional late interest charges all caused by FNB's personnel. Sorry to say that the FNB President and all other FNB personnel did nothing to correct this issue and continued to take the position that FNB was not at fault with this delay and continued to misrepresent the facts. At this time I have been wrongfully charged an approximate additional $15,000.00 to pay off this loan due to FNB's loansharking practices. Disappointed Customer
