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December 2023 by Hollis Mahady
Jarred in Dickson City helped us and he was awesome! He helped us pick out the perfect ring and had a lot of knowledge. I recommend to go see him!!
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October 2023 by Richard Gammaitoni
Great experience with Stepha Martynuk when buying wedding bands...very knowledgeable about product and very personable...we both will be back for future purchases...
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September 2023 by Jarrett Bartlett
I went in the store looking for an uncommon kind of engagement ring that wasn’t available and had to be customized with only a short amount of time to get it and the store manager Stepha was extremely helpful and made sure I got exactly what I was looking for in only 2 weeks! She went out of her way and did everything possible to make it work and I wouldn’t have gotten the right ring on time if it wasn’t for her. It turned out absolutely beautiful and perfect! Will definitely go back for any future purchases!
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September 2023 by Christine Graham
I Love the viewmomt store the manager Steffa is very knowledgeable friendly she goes out of her way she always makes me happy Joanie is friendly and willing to helpout purchased a chain and no one could get the pendant on but Jared did awesome beautiful job Marykate is an amazing sales person she goes above and beyond to make the customer happy I purchased several items rings necklace earrings and pendant it the best store in the mall with the VERY BEST workers I won't shop for jewelry anywhere else I just can't say enough about the workers it's always a pleasure to shop there
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August 2023 by Aaron Springer
Wow I I would like to say it was honestly a experience to have this problem solved. I want to say thank you to Mary Kate, for her consideration, and being understandingShe was extremely helpful. my wife is the most important person to me in this world, and I’m very appreciative that she understood that thank you Zales for helping me keep my wife happy❤️❤️ The customer service staff was extremely helpful in solving my problem thank you all again
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July 2023 by Daniel Smeriglio
Awesome experience at Zales inside the Viewmont Mall! I came in looking to purchase an engagement ring....completely lost and didn't even know where to start! Mary Kate helped me and worked with me for well over an hour and truly spent the time to go through each ring, explain the differences of the rings, modeled many for me (Very much needed!!) And was extremely patient with me through the entire process! In the end, though there was more than one choice...I found the perfect ring and that's because of just how great Mary Kate is at her job and as a person! I cannot say enough nice things about her, the entire experience and the whole team at this location! They are patient, knowledgeable and will do whatever they can to make the dream, a reality!Thank you to the entire team at the store but a huge THANK YOU to Mary Kate! She is a genuine rock star and will make you feel calm and confident! Now it's off to Arizona for the proposal!!Thank you Zales team! Please, if you are in the same spot that I was in, do not stress and simply visit this store and ask for Mary Kate!!
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July 2023 by Connie Hedrick
I am a very long time customer, 30 plus years, of Zales in the Viewmont Mall in Dickson City , PA. Every time I have gone into the store, I am greeted immediately, and I am asked if they can help me find something or even when I say I am browsing , the still let me know that they are there to help and to let them know if I have any questions. All the staff and team members at that Zales location are fantastic. Best customer service, very knowledgeable about the jewelry, great at helping me find a gift for a person that is difficult to buy for, and they are never pushy about purchasing a piece of jewelry. The last time I was in the store, I went to browse and with the help of a great team member, MaryKate, I actually ended up purchasing a bracelet for myself. She showed me many bracelets, even though I told her I was browsing, she treated me kindly, patiently and respectfully and never said anything pushy about buying. I love the bracelet I purchased and MaryKate was a perfect representative of the company she works for. I own many pieces of jewelry from this store and I know my collection of jewelry from this store will only grow. It is a store I very much enjoy shopping at, weather I purchased a piece or not, or just browsing. All team members of this store are just as fantastic as MaryKate is. Thank you to all the staff at this store for making me feel like I matter, and that I am an important customer, weather I buy or if I am just browsing. ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I’m giving the staff 10 stars!
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June 2023 by Josh Hughes
Fantastic service, wonderful employee's I walked in with an idea. I walked out with a diamond even bigger and better!
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May 2023 by Timothy A
Wonderful Deal on wonderful Valentine's Day upgrade for my wife. Matched her band wonderful.Clerk was great young man,very helpful.Perfect matched and best prices in comparing to "other" nearbye brokerages.Viewmont Mall Scranton..
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May 2023 by Chuy Alaniz
Every time we have been into this location , the staff has been so knowledgeable and professional. Kudos to Mary Kate for her work with us on choosing our wedding bands. Very happy with the rings AND the service.
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April 2023 by Shane O'Malley
I was in and out of the store quickly, so no complaints there. However, was lied to when told the credit card would come in a discrete envelope and there was no need to put a different address. Needless to say, a big BLUE envelope arrived with the card 3 weeks after the ring purchase (before proposing) and a couple days later, the first bill for the ring. This ultimately tipped off my now fiancee and the surprise wasn't much of a surprise. Please train your employees better so a future surprise isn't ruined!!!
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March 2023 by Sergio Vasquez
Horrible customer service. Ordered custom ring for my engagement and was promised it was going to be made. Called multiple times asking about the ring and was told each time it was being made for 5 months only to be told the day I was supposed to receive my ring that the order was rejected, when I was asked to come in to look at other rings I was only shown three other rings no where near to the design I had customized and then wasn’t offered an apology or any type of discount or help given I waited 5 months and called on 4 separate occasions and was told it was being made. Horrible never going back and wouldn’t recommend
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March 2023 by They call me MAKNAE
Don’t even bother shopping here!! My fiancé ordered my rings sometime in November after thanksgiving!! He was hoping to propose to me with it. He made it custom! Paid for the custom bridal set in full. He called periodically to check the status of the ring. And they blatantly lied to him. After the holidays, they said it would be finished towards the end of January and was told he would receive a phone call when the ring was done. My fiancé was patient. He waited until early February since he did not receive a call back, they told him the ring was reaching it’s window and should be finished soon. Fast forward to March 4th 2023, he called the store asking for the bridal set since it was way overdue. He was informed by the store manager Steffa that the vendor had rejected the order of the ring when he first placed the order and the ring was NEVER made!! They told us to come in and that they could try to offer us something similar. Since my finger is a size for they attempted to tell us we’d need to wait at least another month for this issue to be corrected. We came in the next day with family. My fiancé is hispanic and I am black. We got stared down since the moment we walked into the jewelry store. (By customers and staff alike.) Store associates even decided to skip our family and greet other people that came in after us. Asking them if they “felt okay.” We were not offered any deals for the inconvenience they posed to us. We now have to postpone our entire wedding because a bride is without a ring!! The sales person that took over our case was super rude and the store manager Steffa was nowhere to be seen. She was “on lunch.” But we were in the store well over 30 minutes. She didn’t pop in to help out once. They only showed us two bridal sets and two separate rings, claiming that they had nothing else in stock for our price range!! And half of the rings they showed us were on CLEARANCE!! Which is funny since when he initially came into the shop searching for rings he had many choices for the price range he set. They tried to get us to sign up for their store credit card and rewards program for 15% off. And they attempted to make us accept a full refund in the form of a store gift card!! Imagine being blatantly lied to for months that you’re receiving an important piece of custom jewelry worth over $1000, finding out it was never made, being racially profiled the minute you step foot in store to dispute the discrepancy, and not being offered any incentives for the inconvenience. Kay’s jewelry is also in the Viewmont mall, save yourself the trouble and walk down a bit further.
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January 2023 by Dawn Lee
Love my jewelry..little annoyed that when my man bought it no one recommended service plans so I had to call later but it was easily fixed..75 percent off too?allowed us to buy all the rings needed at once....
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December 2022 by Justin Myers
Bought a tennis bracelet for my fiancé and bought the life time warranty also. Of course it broke and had to send it out 3 weeks try like a month before u get it back. Also the lady told me it should be back sooner than that but once again she obviously hasn't gotten a clue on the time frame. When they could of just replace it with a new one. Won't be shopping here again should of went to Kay's.
