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March 2024 by donamick (thebiggD)
Best experience I've ever had when it comes to banking at this particular branch!!
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March 2024 by Jason Kresock
The tellers literally all looked at each other and left the service area when multiple customers came in. This branch has been a problem for a long time. I doubt they’ll ever get their customer service together:
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January 2024 by priya patel
Really bad customer service. The banker doesn't know how to match ID and what they looking for on the ID.
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October 2023 by Mr.Remarkable
Great bank,but customer service was terrible.I arrived for my 9am appointment 12 minutes late so, Nicole kapp skipped me. I completely understand,so I waited. When she was done she went to help another customer .I gave her 3 minutes to help that person.Then reminded her I was her 9am appointment. She responds to me with such hostility in her voice you have to wait. She said she was going to help the person who came after me quickly. Btw theres was 4 ppl behind the counter who could have helped him. She finally called on me. I was there so my daughter can open a account,she had 2 pieces of ID. But for what ever reason the lady ask me for ID. I gave it to her.she now says she needs 2 pieces from me. I tell her I don't have 2. I tell her I have 5 open accounts in her system can she look me up. With a angry attitude she responds I only have 40 minutes to deal with you. I say ok so can you look me up .she says it will take 20 minutes. I respond I'm in no rush. She says I aint doing it. So I yell why won't you do your job, and leave.When I come back in she's helping the same customer she made me wait for the second time. I went to people security bank with the same ID and my child's ID and opened account in 18 minutes.
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May 2023 by imrafa05
(Translated by Google) They are racists and have lousy customer service both personally and on calls.(Original)Son Racistas y tienen un Servicio pésimo de atención al cliente tanto personal como en llamadas.
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April 2023 by Brian Hynosky
Excellent service provided
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September 2021 by michael Lonsdorf
Highly recommended for your banking services!!! My words can't express how much loyalty is actually available for you in reaching distance A+++ & beyond ! !
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September 2021 by michael. WoW “woo” Lonsdorf
Highly recommended for your banking services!!! My words can't express how much loyalty is actually available for you in reaching distance A+++ & beyond ! !
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September 2021 by michael “woo” Lonsdorf
Highly recommended for your banking services!!! My words can't express how much loyalty is actually available for you in reaching distance A+++ & beyond ! !
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August 2021 by Dashel G.
So much for being involved in the community I guess you need to have an account with Wells Fargo just to bring them $1 bills I had $1,500 in $1 bills and these people would not take them even though there's a shortage and yes I don't have an account but Jesus you can't take the $1 bills from me?! You're worthless!
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May 2021 by Mariah Fern
Horrible bank just like the rest of the branches in Scranton.
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March 2021 by Ras Gdf (13)
Great Service
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March 2021 by Ras Gdf
Great Service
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December 2020 by Robyn Davies
Everything is different right now. But I needed to speak to a banker. I called and made an appointment and got one the same day. I got there on time and he was actually waiting! I've never had any problems with Wells Fargo Bank!
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October 2018 by Patricia Evanits
Wanted to let you know about one of your tellers her name is Kathryn I've been using this bank for over 50 years She is the kindest and courteous young woman that has taken care of my affairs She is a credit to your bank She treats me and my husband like we are family Will keep coming back and she is the #1 reason thank you Kathryn for being such a Beautiful person
