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November 2023 by Aaron H
24hr storage is very convenient. Although I was stuck inside because the sensor for the gate to open on the inside wouldn't sense my motorcycle. Luckily someone was coming in at the same time and let me out.
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April 2022 by Jorge Correa
(Translated by Google) A clean and affordable place(Original)Un sitio limpio y ascesecible
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June 2021 by Mary Green
I have been using this Storage For Over a Year. Convenient and Clean.
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March 2021 by Lawrence Toomey
Convenient
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February 2021 by Ian McClure
Absolutely terrible experience so far. I'd recommend using anyone else. Paid extra for a hand truck, a dolly and furniture pads. Not ONE of these items was in the truck. I was told the truck was ready to go and given the keys... when I called some guy named Chris just wanted to argue, zero customer service skills. No one at the location wants to take accountability and just keeps transferring the problem to someone else.
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October 2020 by Alexia L.
Typical uhaul rental... but I asked the associate the reason that uhaul charges 69 cents a mile. He responded with "that's just how it's done" and "taxis charge by the mile" Now... I had already paid at this point and am not looking for a discount, I had wanted an explanation for the charge per mile... because the company made that decision not this specific associate but I was asking why customers pay per mile and also fill the gas tank. It seems like if they could charge extra for more than one person sitting in the vehicle they would. Anyway he told me that every company charges per mile. Do you think that if I was at another company I wouldn't ask the same thing? I had not disputed the money I already spent I thought customer service included answering questions. I left only to assume that uhaul values their trucks at 69 cents a mile for wear and tear. Again, not disputing any amount, just wondering how ridiculous that sounds.... uhaul as a company, 4 stars. This particular location and its associates, one star because uhaul should train them on company information and customer service. Not informative or helpful at all. It would be no different if a computer checked me in, explained the price and gave me the keys through a slot.
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August 2020 by Joe Clemente
Jim and his staff are obviously not trained. This place is a nightmare 10 out of 10 don’t recommend. Unless you want to be rushed out of the door because it’s a hour before closing time and not helped a minute past 8 PM when they close even though you were stuck there for almost an hour trying to sort things.
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June 2020 by Maritza Maite Ferrer
Good for my stuff ??????
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June 2020 by El O'Tuama
Convenient
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May 2020 by mark milecki
Very friendly and helpful staff
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September 2019 by Nan Sasso
Manager very professional and knowledgeable. Purchased a hitch for our vehicle and had it instilled. Work was completed very quickly and he had a spot for my husband and I to sit down and wait.
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September 2019 by Vickie London
Very friendly staff and clean
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July 2018 by Dani Dorton
Jim was very kind, knowledgeable, friendly and helpful. He took the time needed to help us out.The process was smooth and worry free. If only all customer service could be like this in Scranton! Thanks Jim!
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July 2018 by Julia Maconeghy
Friendly and fast
