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June 2024 by Trista Fulmer
Says the lobby/main building is open till 5pm Monday-Friday. Walk up at 4pm to find the door locked. No reason posted such as a special holiday or something. If you’re locking your doors earlier than posted maybe post a reason why or change the hours
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June 2024 by Ellen Cummings
The best customer service
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April 2024 by Caleb Carlson
In all honesty, horrible bank, through help at the front desk or getting locked out of your bank account twice. I've had NBT for roughly 2 years, and I definitely plan on switching banks sadly. I suggested my girlfriend NBT, and it was a brutal mistake. As we approached the front desk for help with a secured credit for her to apply with, all we were left with was a paper and told to do it online. However, when she switched to fedility, the lady applied at the place for her ! But that's only the start. They needed identification proof, so we had a paralegal that uses fax machines every day fax over the needed information. So we waited, and we called them up and guessed what they didn't receive it, so we restarted the process and once again didn't receive it. So by the time we tried 3 times!!!! They said sorry ran out of time. Overall, I couldn't even get a secured credit card or help at the front desk. When we went to fedility Bank, it was all processed and went through in 2 weeks. we had a credit card everything easy! I've been locked out for no reason twice from my bank account as well, just 2024 Easter day ! I had to sit on the phone for 8 minutes while at work to tell her to do it, and she was saying "sorry your just mumbling and whispering!"
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November 2023 by Pravin Patel
5 stars
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August 2023 by Troy Something
The only bank in the area that closes at 5 when every other bank closes at 6 or 7 on a Friday
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August 2023 by Meghan Gurganus
I called and the woman was very helpful but the phones are not good quality, they were staticky and it was very difficult to understand what was said.
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April 2023 by J. F.
I've had NBT bank for 2 years now after switching from NET. The bank tellers are very polite. I was in a jam and they allowed my account to overdraft to cover my rent. I am very grateful. It's nice to know NBT bank has you covered!
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April 2023 by J.
I've had NBT bank for 2 years now after switching from NET. The bank tellers are very polite. I was in a jam and they allowed my account to overdraft to cover my rent. I am very grateful. It's nice to know NBT bank has you covered!
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March 2023 by Annie Dejesus
Very helpful
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September 2022 by SAM MERRITT
The staff there knows what they're doing they're great
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July 2022 by Dee Vanderburg
The ladies are so nice every time I go in they have a smile and ask how I am they are very helpful and efficient polite and I love going there.
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July 2021 by Joe “Quikdraw67” McGraw
Very friendly people who are helpful.
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April 2021 by Adam Elman
After 8 years of having an account with NBT, I have decided I will be closing mine after dealing with this branch and the lack of professionalism with the company as a whole. Avoid
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July 2020 by Phil Z123
Convenient ATM
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
