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December 2023 by Brian S.
So ran out of gas with girlfriend on very busy road. Called aaa after getting the member of etc, why not look up by phone number, getting transferred to another aaa due to being in another state and being advised 1 hr to get gas with gas stations fairly close. Officers arrived and were going to tow vehicle. Fortunately good sanitarian helped push car and now have gas. Called to cancel again what a process. Very frustrating
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November 2023 by Margaret Aldous (maggie56)
Car broke down called AAA was told what tow truck service was coming, waited an hr called back was told within 1/2 hr as I was waiting my battery died so now 2 cars are down, finally 2hrs later got a call from AAA and was told they could not get a tow truck out tonight, was told I could leave both cars there if I was in a safe place, no I'm not I am onrt 80 was told to call police and they could get me a tow. it would have been nice to get a phone call telling me this so I could make other arrangements I am very dissatisfied, so my suggestion to you is keep people updated in a timely manner, I had to call a tow truck myself to help us. Cost $257.00 which I am supposed to get reimbursed for. AAA is supposed to be 24/7
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October 2023 by Don Mcbride
The cleanest most helpful AAA place I ever been in customer service was great
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September 2023 by Sara Mayer
I went to AAA to get my passport photos done. Melissa helped me through the process and printed out a paper stating everything I'd need to bring with me to apply for a passport. She was extreanly friendly and personable and made the process easy. Thank you Melissa!
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September 2023 by Dawn Blu
Maria gives horrible customer service. Not a professional at all. Her entire demeanor is disgusting. Talks about customer in their face. Just down right rude.
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March 2023 by Julia P.
If you ever have the displeasure of being waited on by Maria Slocum, RUN! I have never met a more rude, condescending and unpleasant representative. It's a shame a normally reliable company like AAA has its bad apples. Save yourself the trouble and ask for any one of their other representatives. My favorite part was when she repeatedly discarded our paperwork without even looking at it. Thanks for supporting your returning service members!Response: We provided everything on the checklist given to us by Penndot. It's sad that 5 people at your branch had to call Harrisburg and even then didn't know what to do. Lucky for us another office had someone knowledgeable that was able to assist us.
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March 2023 by Julia P.
If you ever have the displeasure of being waited on by Maria Slocum, RUN! I have never met a more rude, condescending and unpleasant representative. It's a shame a normally reliable company like AAA has its bad apples. Save yourself the trouble and ask for any one of their other representatives. My favorite part was when she said we weren't military. Guess the last 18 years of my life are a joke. Thanks for supporting the US Army.
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January 2023 by Edmund Poplawski
Absolutely the WORST! Don’t even bother getting their service. Average wait fir a tow truck to come is 2-3hrs++. And you MUST be there or they won’t cover the tow. So if you’re stranded on the side of the road and it’s cold you can die of frostbite waiting fir them, Use a different service.
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January 2023 by Matthew M.
Worthwhile getting the membership if you moved to PA out of state and need to title/register. You'll get the membership and title/registration for about the same price that you would spend at a tag and title. Regarding roadside assistance -- I was frustrated to find out that AAA doesn't carry my battery type. I am glad I found this out on my own ahead of time and not while I was stuck with a dead battery. They should probably inform customers of this prior to them signing up for a membership if they have a car that they are not able to provide service to. The app is very dated and the interface needs a lot of work. The website could additionally use an update. There is no way of figuring out what your username is if you forget it. I had to call customer service just to find this out. Cruise fares were about the same price as going directly through the cruise line.
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January 2023 by Phillip Kakas
One star is one more than what is deserved. On two separate occasions, I was told a tow truck was not available and I should try to call back the NEXT day in the morning. Forced to pay out of pocket for my own tow and to this day, still not reimbursed. Waste of money, waste of time. Do not recommend.
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January 2023 by Razor S
Overly experience to transfer a title and get a new plate. OMG felt like I was buying another car....lol
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January 2023 by Lilly Noakes
I called for assistance for my dad, the lady I spoke to was extremely rude and after maybe a minute ended up hanging up on me. Thank god it wasn’t an emergency situation.
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January 2023 by Laurie Doran
We call for a tow at 301 P.M on Tuesday, January 3rd. 2023 still waiting it's now 6:37 P.M told twice 25 more minutes. Enough said extremely poor wait time. Oh, there finally here it's 6:39 P.M
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October 2022 by Jennifer Rossi
Ms Donna was amazing!! I can’t thank her enough for all her help with getting my car registered and titled today! She was amazing!!
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October 2022 by Janice Leake
People here were great and we were in and out in timely manner and got insurance on vehicle and title done and all with happy people which was a plus to have serve us thank you AAA
