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May 2024 by Magda Vicente (Maggie)
Rocky was very helpful and patient.
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May 2024 by Benjamin Pewterbaugh
It was fine. It was a storage unit, not much to say really.
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May 2024 by Magali Martinez
Great service. Quick and easy. I really liked the offer for the discounted unit.
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February 2024 by Moe B
Doing it online is very difficult. Had to call because online wasn’t working
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February 2024 by Seagey Stock
When calling into customer service to complete the steps; the representatives were friendly, knowledgeable and helpful.
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January 2024 by spazzy153 Bowers
Outstanding service.
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January 2024 by Ashley Matz
Easy access, large storage space, climate controlled, and fair rent. Very easy process.
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January 2024 by Denise Leibensperger
Was so easy to do online
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December 2023 by Joanne Sgrignoli
Customer service is 1st rate!
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October 2023 by Leah Phillips
All of my belongings were very well taken care of during my time using this facility. However, we had a slight hiccup during the move out process. I called to ask about move out procedures (they were not listed on the website at the time) and was told that there was no paperwork needed from me and all I'd need to do was leave the door open as a clear indicator that I would no longer be using the unit. I made sure to remove everything from the unit before the next billing cycle and left the door open as instructed. A few days later I saw that my automatic payment had been taken out despite me following the instructions I was given. I called in for some clarification and was told that my payment had been initiated on their end and that I'd receive a refund in the next few days. A full week passed, and I had not received a refund or an update, so I called again for further clarification. I was told that the refund had not been initiated yet but that the process would be started that day. I received a full refund a few days later. I am not unhappy with the outcome or the customer service, but I do highly recommend that the facility works on their communication skills within because the whole situation gave the impression that not everyone is on the same page.
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September 2023 by shawn haines
Friendly ppl. easy process.some misques on Sam the automated help. not bad tho.
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July 2023 by Russell Pease
Your customer service rep was able to handle my request in a timely manner.
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July 2023 by Melissa Melnick
Storage Sense bought out the storage unit company I previously dealt with for 8 years. Great communication, easy to get ahold of and overall great experience.
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June 2023 by Eric Crim (Shad0wSmurf)
Quick clean and easy
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June 2023 by Carl Deiter
The best around
