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November 2023 by Harvey Silverberg
First time I've done business here. I was really impressed by how "frictionless" the whole process was from scheduling to payment. They offer multiple ways to interact from high-touch and in person to 100% web based. Pleasant and professional service consult (Shanise) and efficient service delivery. They replaced the evaporator pump on my Passatt and handled inspection, emissions and oil change plus battery replacement at competitive prices. I look forward to using their services in the future.
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November 2023 by Rebecca Brennan
Wes Jackson was extremely helpful and I would highly recommend. I had a time frame for a warranty claim and they worked with me seamlessly to get the claim in on time and finish the work. They were all very professional and communicated everything well.Services: Auto engine diagnostic
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October 2023 by Nick Musselman
This is my first year away from the dealership and I have to say, I am very impressed. The staff was so friendly and accommodating when scheduling. I really loved the technology they use to select the recommended services to approve or deny. It was one of the most efficient processes I have ever experienced.Services: Vehicle Inspection
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October 2023 by David P. McKinney
I took my car in for state inspection and it was recommended that I have my coolant flushed and refilled. When I got my car back home I noticed a coolant leak so I scheduled an appointment to have it looked at. They said that the upper radiator hose was leaking (it wasn’t leaking when I first took it in) and charged me $300.00+ to replace it. So I’m not very likely to recommend them to anyone else.Service: Vehicle Inspection
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October 2023 by David Rodriguez
I recently bought a used SUV and noticed that it was leaking oil. Was recommended by someone at Pep Boys about Wes Jackson Automotive. Read their reviews and had peace of mind to take my car there. From the moment I called, I knew I was in good hands. They diagnosed my car which had some issues that they were then able to fix. They even provided a loaner car. Professional, friendly and courteous staff. Just an overall amazing experience!Service: General repairs & maintenance
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October 2023 by inga dorcus
I have been taking my car to Wes Jackson for about 4 yrs now & the service & the staff are ALWAYS EXCELLENT!!! I would highly recommend Wes Jackson to anyone that needs a repair shop for their vehicle. Seriously, they are AMAZING!So glad my brother recommended that I take my car here!!! Will Never take my car to anyone else!!! Services: Tire rotations
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September 2023 by bruce wayne
As always Wes Jackson staff are honest, helpful, and punctual with appnts. I have never felt rushed, overcharged or pressured when using this facility. I even recommend friends from out of state use this center.Services: Vehicle Inspection
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September 2023 by Bret Krowka
Wes Jackson was great they fixed the AC in my 2019 Jeep after the dealer could not find the issue. They also corrected the alignment that the dealer stated they fixed. I would definitely bring my cars back to them.They also kept me fully informed along the way.Thank you.
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September 2023 by Paul Carpenter
I am a new customer. I decided to use Wes Jackson because of the great reviews I saw online. I am very satisfied with the oil change and state inspection that was completed on my Ford Explorer. Communication was excellent. Everyone was very friendly and the work was completed as promised and on time. I will definitely return in the future.
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August 2023 by Suzanne Hickey
We had a great experience! Our A/C wasn’t working and Wes Jackson Automotive diagnosed and fixed it within 24 hours. They were upfront about all parts, labor, and pricing. I would highly recommend Wes Jackson Automotive!Service: Auto A/C replacement
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August 2023 by jim szymaniak
Very well run garage with friendly service. They fixed my harmonic balancer and the service manager Keith took time to explain what they had to do and answered all my questions. They finished the job ahead of schedule too. I'll be back..Service: Engine repair
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June 2023 by Juan Escobar
Keith and Ken were outstanding with my issue. They made sure to discuss options with me before any of the work was completed and made sure I was aware of the costs ahead of time. Excellent service!Services: Auto body & trim replacement
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June 2023 by David Buckwalter
My car is quite modified and my motor mount failed in a freak incident. Wes Jackson was able to get my car into the shop the very next day and sort out the problems that occurred. Keith personally worked on my car and took great care of it and was super helpful and informative when he took the time to call me and let me know what all went down. I'm glad to say I can definitely trust them working on my car even though it is medium to heavily modified. I will definitely be going to Wes Jackson again if I need work done.
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June 2023 by WILLIAM STRAUB
Very pleased with their consultation of my car, as well as their proper care of it. Work was performed in budget, and the communication from start to finish was exemplary. This review calls for attention on Keith, who was my primary mechanic. I relied on him for specific expertise and knowledge, and he kept me informed all along the way. Trust has been built. Thank you all!Service: General repairs & maintenance
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June 2023 by Leslie Sterling
I finally broke away from the Honda dealer and needed a great automotive shop I can trust and I found it at Wes Jackson! With 4 drivers in our household we need a lot of maintenance and repairs so I hope to have a very good relationship with them.
