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August 2023 by John G.
Horrible experience trying to fix the service on my cell phone. I think they hired a bunch of ex-bouncers who just try to intimidate you, rather than help you fix any problems. Treated like garbage in this wanna be apple atmosphere
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March 2023 by Barbara Szablewski
They Employee's were very helpful and cheerful.
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October 2022 by George M.
Had to go there twice to get a pixel 7 pro to work, still didn't work, sent it back, cancelled my contract....Goodbye verizon. All they had to do was put a new chip in it....$900 phone was junk from day 1 , and I got treated like a terrorist..
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August 2022 by Gail W.
Walked into this Verizon store because I was having difficulty with my iPhone and an Internet connection. The representative on the floor was a tremendous help and even help me navigate iCloud photos relative to my iPhone end google photos relative to my friends android phone. I can't remember the customer service representatives name but he looks a lot like Bradley Cooper. Very helpful and I highly recommend
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August 2021 by Ken K.
I would give this store a negative rating if I could. Our malfunctioning iPhone needed to be replaced. We were advised that they had no idea when they could get us a replacement. Could be days or weeks. We contacted Verizon customer service via telephone and had a replacement phone the next day. We then took the phones back to the store and asked for assistance transferring info from the old to the new. They gave us instructions and said we'd have to do it ourselves. They no longer provide that service because they didn't have enough staff. Called customer service who called the store directly several times for us but no one answered. This store is worthless.
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June 2021 by James P.
Would love to give a negative number. This was my second trip to this store. My first encounter was to swap my flip phone to and iPhone. Had been a Verizon customer for a very long time. Was paying way too much for a old contract. Was quoted a price of over twice what I was paying. Tried to negotiate a way to get a better deal. Salesperson went to manager and come back with a even higher price. Left store laughing. Verizon must think they are the only phone carrier in the business. My trip today was to get Fios service to my house. This was after speaking to Verizon on phone and told to go to this store by Patrica at Verizon. Went into store and no customers in store. Young lady at counter seemed eager to help. Asked if I was a Verizon customer and told her regretfully we had to leave over high prices after being with them for a long time. Asked me how long it been since I left them. Has been around six months. That eagerness went immediately went to an attitude. Told me that I could not order service or help since I was not a customer. What!!! I was in total disbelief are you kidding me. You can only get Fios if you are a cell customer. She then took a post-it it note and scribbles a phone number for a guy named ED. What is this some back door operation. Called Ed he said he floats from store to store and would not tell me where he was or was going to be. Very suspicious and somebody at Verizon needs to looks into this. No wonder store is empty. As I was sitting in my car calling ed the police showed up and was dealing with another person complaining. Spoke to officer in case he was there for me. Told me they are there often with customer complaints. Will never return to this store.
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March 2020 by Kenzie D.
Accidentally sent my phone through the wash and was having issues with figuring out how to restore the back up to an old phone, already had called tech support they told me to go to the store, went to get help, the male rep talked over me, interrupted me and kept quick answering my questions without letting me explain the entire issue. It was incredibly frustrating. Obviously I am aware of the COVID19 issue at this time and that Verizon like many other places is not functioning normally however I was trying to get my contacts, important work information, etc. back and like anyone was frustrated with the tech issues I was having. Regardless of whether they could help me or not the lack of customer service at this location was insulting,devoid of empathy, or any plan of action on how to fix it in the future or what could be done at the time. Won't be back.
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January 2020 by Melissa M.
My husband and I shopped in the Royersford store today for new phones. We were helped by a wonderful associate named Dave . He was patient, informative, and a really nice guy. He was so helpful it made the process easy. I would definitely recommend Dave and this store.
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November 2019 by Anne C.
Can I give Verizon a negative number? I have been fighting with them for 2 years to get our address corrected. Nothing. I am trying to return equipment and UPS can't deliver the return box because Verizon insists on using the wrong address. UPS says call Verizon. Verizon says change your address at UPS. HOW DO I PICTURE ME SCREAMING?
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November 2019 by Jackie C.
I went to Verizon Royersford on 11/9/19 to ask to set up my replacement phone through the Verizon insurance. I did not feel comfortable at all to attempt this on my own with the instructions that were provided. Kurt promptly greeted me to help and uploaded my new phone and wiped clean the old phone. Kurt has excellent customer service skills and is an asset to the Royersford Verizon store. I'm a long time Verizon customer and it's always been a great experience for me at the Royersford location.
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August 2018 by Trina O.
Went to the store expecting to buy a new phone since my IPhone randomly died on me. After waiting for my turn the tech looked at my phone and told me it was probably just a known battery issue with the IPhone and it could be fixed for $30! He was right! I appreciate the fact that he was honest with me rather than just going ahead and having me buy a new phone, we all know other places would have just went for the sale! I always go to this location for service even though there are two closer stores because of the service you get there! The only reason it is tribe stars is because you do usually wait at least a half hour to be helped but once it is your turn they will take the time that is needed and not rush you!
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May 2018 by Chris M.
This place is the worst. Incompetent sales associates who don't know any of the specs of the phone, give you inaccurate information on pricing of the accessories, then when we questioned the much higher price of the accessories, the associate said "Do you folks want the phone or not?" She gave my wife no help on setting up her new phone. Now she is having difficulty on setting it up and she needs it for work first thing in the morning. Sales associate only worried about moving onto next customer and taking our money. Didn't think Verizon Wireless customer service could get any worse until you go to Royersford, PA. Then we were told we'd get a $40 credit on our bill for the inaccurate pricing information. Yeah right we haven't seen that and not holding our breath. Never going here again.
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March 2018 by Alan M.
Buying a new car is a better experience than shopping here. This review is only about the store not Verizon itself because we all already know Verizon is garbage and a scam. The amount of junk they tried to sell us with the phone was unreal. It got so bad my girlfriend and I were laughing so hard I had to ask them to please just stop trying to sell me everything under the sun. I did buy a screen protector which made my touch screen unusable and when I took it back they said, "yeah it does that just got buy a cheap screen protector at best buy." So I said if you know its defective but sold it to me anyway I deserve my money back, they refused. I hope one day the communist company verizon is gone along with all their minions shoving verizon accessories down your throat when all you need is a phone.
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September 2017 by Joyce R.
I have been with Verizon for many many years and you would think by now I would learn that Verizon has the WORST customer service when it comes to billing issues. If I could give Verizon a negative I would. I cancelled my service because I was moving out of state. When I called to cancel it the woman on the phone would not accept me saying " NO I DO NOT WANT TO BRING MY SERVICE WITH ME TO MY NEW LOCATION" as there was already service there. I guess she didn't like that so rather waiting the 4 days to have my service disconnected as I asked she shut it off right then and there. Then HELL broke loose. Not only did I have to spend 2 hours on the phone to get everything back on for the 4 days but new accounts were issued, i was being sent bills, kept paying them until I realized that I over paid. NOW TRY TO GET YOUR MONEY BACK!!!!. After 4 months of fighting with them, being hung up on because their office is closing ( in the middle of already an hour talking to them) I think I get everything straightened out, I receive my refund only to be followed by another BILL!!!.. IDIOTS!!! I will never use them again.....I would write more but I have to call Verizon to fight this bill now.
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March 2017 by Kelsey R.
This was the worst experience I have ever had in purchasing a phone I was tossed around and told so many lies, first I asked him to changed my address still hasn't been done after I asked him twice and he said he did it, then I told him I don't want to have to pay anymore for a device as I only wanted to switch mine over from one plan to the other he said it wouldn't be a problem yet I was stuck having to pay 700 to change my device over if I wanted that device or buy a new one, I was lied to so many times it was awful, to this day Verizon is still throwing me around in loopes when I ask questions, they also said there wouldn't be any charges to open get plan yet they where socked on my bill later if I could switch to another carrier I would but I would have to pay over 800 to get out of the plans, very disappointed in Verizon in general and this store can't wait to switch have carriers!!
