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September 2023 by Lynnette Stephan
A very competent and professional salesperson helped me when I first came in. Sorry I didn't get his name. He was great and so was the checkout woman who was very helpful at the register. She knew I was coming down with a migraine and checked me out quickly and with compassion. Thanks!
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August 2023 by Michael Nish
It's a very nice neighborhood hardware store located in Park Towne Square in Royersford. Folks who work here are very pleasant, friendly and helpful. I love coming here to shop just for that reason alone. Well, I go to other large-scale hardware/home improvement stores for some things (I usually watch out for some good sale items), too, but there's something to be said about good ole neighborhood stores. You can always find things on sale here. Be sure to sign up for ACE Rewards Card & app to earn points and discounts. If you opt in for email notification, you'll receive sales ads in your email for added chance to save more money. You won't regret it. Happy shopping!
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August 2023 by Nancy K.
I was thrilled when they came to Rofo, as I have loved other Ace stores. They are very willing to help, make suggestions...and there are actually people who work on the floor. My 1st go to when I need something.Nancy Keefe
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July 2023 by Dave Sobczak
Friendly and very helpful, great to have locally owned options with people that want to help and know what they are talking about.
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July 2023 by manoj sjehs
Updating the review - They resolved the issue and the store manager apologized for the experience. She said this is not normal, and I will give them the benefit of doubt. They are responsive to constructive feedback, which is the most important quality in a retail store.Very poorly managed Ace store. 3 weeks ago we ordered mason jars (3 sets) for pick-up. The order gets cancelled and we are NOT told why. When we call the store they said they can't find them. Then, I ordered 2 sets for Ship-To-Store. When I go to pick them up, the cashier gives them to us, and 20 seconds later as I'm putting them into the car, I hear moving glass pieces. I see a few were completely broken. Why didn't they check this before giving them to me? I was just carrying them for 20 seconds and heard the glass. If this store actually checks items, they would have easily seen the broken jars!! This was around closing time. Some other customer (no referring to me) randomly wandered into the store. Another employee starts publicly (loudly) complaining who let more customers in. This sounded very rude and you don't make public comments like this. Then, I asked the employee if I can request some type of discount on the jars since I have to come back for another 2 sets of them. She looked at me as ifwhy would I ask for a discount? Maybe, because they didn't do their job in checking this item, and the fact that I have to spend another hour to get the items I paid for?!! She said to talk with someone name Katie the next day. I called the next day for her and a guy, Greg?, said she wasn't there that day but took my phone number for her to call me on Friday. That was 6 days ago. - THIS IS A VERY POORLY MANAGED ACE LOCATION! In our case, no attention to good customer service. Terrible experience. Choose another store if you want good customer service.
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July 2023 by Katherine Claire Vanecore
Poorly managed store and very pricey. Their staff can be hit or miss. Some days they are ready to help but most days they are miserable. I use to use them because they were the closest hardware store but I much rather travel now to a competitor because they know how to treat their customers.
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June 2023 by Miles Klaus
Convenient and also has friendly and helpful staff. Always thought they were a little pricey but for most small projects it's well worth a few dollars more. Recently went to a big "box store" and some things were actually more!
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June 2023 by william archer
Tried ordering grill online, site would not let me checkout. Called store to ask for help and was basically told 'it's a corporate issue'. Called main customer support line and was told they agreed it was an issue and it would be fixed in a couple of hours. That was on Tuesday - site still not working. Very frustrating
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June 2023 by Lois Anerino
My husband, Chuck, regularly shops at the Ace Hardware store on Lewis Road, in Royersford, PA. The entire staff, especially Michelle, is always knowledgeable, helpful and they go above and beyond with their customer service. Michelle greets me by name, and is always right there to help with locating any items I need. I enjoy shopping at this Ace Hardware and the entire staff is great. I would recommend this store.
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June 2023 by Autumn Reed
Very nice store! Tons of products (even found a bell for my bike!!). Store was clean and all staff was extremely friendly. Highly recommend.
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May 2023 by Paul Baldwin
A very convenient hardware store. Well-stocked with products you need and many you didn't know you need. My only beef is their incessant panhandling at checkout. I support many charities and am annoyed when they ask me to support their's. Otherwise, good.
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April 2023 by john k
Excellent store. They have what you need at the right price too. Not my closest but my favorite!
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April 2023 by Harry Cash
Had what I needed n was in n out very helpful staff n very nice n clean store ?
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March 2023 by thorium231
This place is right around the corner from me, so glad to have a local hardware store. Staff always greet you sincerely, and are always anxious to help if needed. Clean store that has everything you you need.
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February 2023 by Tom be
It's good for the neighborhood, it's more expensive than home depot, but if you need something emergency and don't want to drive far to home depot, you can find it there,
