-
October 2023 by Brittany Kunze
Tesia went above and beyond to take my passport photo as I was limited on time and had to have it done today. Despite working alone in the store, having one machine down and having to get paper for the other, she did it all with a smile. Oh and this is the 2nd CVS I went to as the first was unable to assist as their photo machine was down. I’m thankful for customer service reps like Tesia that go above and beyond for the customer.
-
October 2023 by Crystal LaPoint
Longest wait for a pharmacy ever. 7 people back there and it still takes a few hours to fill an urgent medication for my child.
-
July 2023 by Amanda Pinter
I don't really buy much in store and always get my prescription through the drive-thru because I get to see Shelton! He is such a kind human being and always, always so incredibly pleasant! If he was having a bad day, you would never know it. He truly knows what customer service is all about. I hope someone sees this and gives him the internal recognition he deserves! Also, your cvs health survey website doesn't really exist and looked sketchy or I would have filled that out as well.
-
July 2023 by george w.
Sunday afternoon for 15 p.m. the line was 18 long to fill prescriptions or to pick up. I wanna doctor says how come you didn't take the drug I said never got it will not wait in that line and I don't wanna hear about nothing about bei being shorthanded, understaffed the constant problem with that store
-
April 2023 by danston john
Had an horrible experience. I went to get my medication. There was something wrong with prescription. I went to return the product. The pharmacy store manager by name Elnaz was very rude and almost threw the medication on the table saying this can’t be returned back if you left the pharmacy. I was in the pharmacy and trying to return the medication and she had no reason to be rude or push the product on the table. Then I was asked not to come back. I asked why? She said she is the boss. Completely unprofessional. I saw other reviews and I was not only person saying it. I have reported this issue to the management and hoping to hear back if they wish well for their customers.
-
February 2023 by Cathy M.
I really have to give the people who work at CVS in Royersford a big thank you. I have complained about them before to friends and family but never had a experience so bad that I needed to write a bad review. Well today they really showed they cared that my prescriptions were safe to take with each other and even called the insurance company to get them to approve them, when I called them I kept getting wrong phone numbers to call. Aetna needs to work on their prescription hot line, its a real mess dealing with them, but CVS came to the rescue and even made sure to use my GoodRx coupon.
-
January 2023 by Donna Marcus
Recently a very harsh and “know it all” bossy women pharmacist turned me down for my medication. When I asked her to submit it to my new insurance she insisted that I couldn't get it filled yet. I contacted my new insurance when my medication was completely gone. They called cvs and got it filled immediately for me! Said it should have been sent to them ( like I said!) I wish I knew the name of this woman pharmacist. ( white, lighter hair always looks angry) because she has no people skills or empathy and is ruining the customer service for this store!
-
January 2023 by Melissa Brown
So we were just sitting in the drive thru at Royersford CVS waiting to pick up prescription. We were the 3rd car in line waiting for 5-10 minutes and next thing you know they closed the drive thru window while we were there. This now made us have to go and park and go inside to get the prescription. When we asked why they closed drive-thru while cars where in line we were advised that 2 of the employees had to leave. Asked to speak to manager she said she was (Elnaz) and that the employees had to go because their shift was over and their short staffed. I’m sorry you’re short staffed but you should not ever just close the drive-thru window with customer’s in line still because your shift is over. The pharmacy manager was rude and disrespectful. She should not be a Manager as her customer service was very unprofessional and I would lose my job if I treated someone that way.
-
January 2023 by Samantha B.
We get it, pharmacy is hard, but closing early for lunch and slamming the gate in my face 10 minutes before the posted time, really necessary? I don't think so.
-
December 2022 by Megan Romano
Just picked up a prescription which was suppose to be 60 pills and received 30, called and was told I was wrong and there is 60… there is 30 I would not call if it was correct. I will be calling corporate to file a complaint because it was an inaccurate count on THERE part. I have never had an issue with my prescription
-
November 2022 by S A
Super slow I waited for my medication for almost an hour in store with only two people with me waiting for their meds. I used to work for CVS years ago so i know the process of someone waiting, you would want to get them out quickly as possible, the female pharmacist did a lot of talking about patients and not enough working. I don’t know why everything takes over hour or almost two days to get filled, all pharmacies are just going down hill. They need to learn prioritize their order of operations and get more help ASAP
-
November 2022 by Paula Borra
If I could give the pharmacy at this location 0 stars, I would. I have never dealt with such rude people. I switched to a different cvs because I was sick of receiving an attitude for asking simple questions.
-
November 2022 by Emad Attalla
Miserable employees, just spoke to extremely rude pharmacist her name is Almaz Z. ,very unacceptable behavior and definitely shouldn't be helping patients in her super stressed mode.
-
October 2022 by Lisa Scretching
I have been getting my all my meds here at this location almost 2 years every month from a doctor with a ligiate DEA number. All of sudden yesterday I was declined access to my medications. Two weeks before this issue I was denied the privilege to use my prescription savings card. A week later my prescription savings were honored again. Because of the unfair treatment from the manger there. I never want to come to this location again. Not even to buy a soda.
-
October 2022 by Greg Allen
Avoid using this pharmacy as best you can. No matter when you say you’re picking up your script won’t be ready, they ask you to come back and when you get there they’ll have another round of excuses. My insurance makes me use cvs otherwise I’d go elsewhere.