-
April 2025 by JJ
Everyone else is nice enough but the woman thats regularly in the drive thru has a horrible attitude and spends more time drinking her water bottle and snacking than she does actually helping customers. More than once I've watched her fill up her bottle, take a long drink, toddle around to get a snack and then finally bother to saunter over to the window and actually help someone. I can't imagine how slow their drive thru service times have gotten since she started. I'm switching over to Walgreens where they're actually all quite nice and helpful. It seems like every CVS on the planet anymore just has absolutely miserable associates. I hope they're saving money on all the customer service training they're clearly not giving their employees anymore.
-
March 2025 by Robert Dare
The amount of inconsiderate rude and obnoxious people that work here is amazing. You are treated just as a birth date or another number in their system. There is no care. I have been provided incorrect information so many times that it's unbelievable. The staff is willing to say anything to get you to go away and come back another day for somebody else to deal with you. This includes straight up lying to you about when things would be ready or if things are in stock. Always be ready to be the one they blame for their issues or their inability to perform their job. Took all my prescriptions and will be taking all my business to a small business, a family-owned business and I recommend everybody do the same.
-
February 2025 by Amy
This pharmacy has gone downhill over the years. Rude, slow, and incompetent doesn't even begin to explain the people working the Pharmacy section! Stay clear of this place!
-
February 2025 by Casey Thompson
This location has been going downhill for quite awhile now and I am 100% disappointed as I was required to make 4 separate trips to get a very very very simple script filled not sure why It couldn't get done correctly in a timely manner the first time let alone 4 trips to the drive-thru. I plan to no longer give my business to this store.... Not CVS but specifically this location.....
-
February 2025 by Amanda M.
This CVS is horrible for medication. Multiple times through out the years they never have what I need or run out. One medication I been on for years and they keep running out of it. How do you run out of medication at a pharmacy. The last straw was I was sick last week my PCP prescribed me a medication amd they didn't have it had to order it said it would be in by this time and never received it. Do not go here for medication.
-
February 2025 by jennifer sweeney
If I could give them a zero I would. worst store ever! I've been trying for a couple weeks now to get my son's meds finally got a text it's ready. I come in and they tell me it took me too long to pick it up that it's been over 14 days even though I have proof that they texted me the other day
-
January 2025 by Terri Seydel
CVS has made it impossible to speak to a pharmacist. Their newer phone prompts and policies prove that they don’t care about their customers.
-
July 2024 by v
Extremely rude pharmacy staff
-
July 2024 by Teresa Domurat
The pharmacy crew is rude, i.had someone with a severe attitude problem and they never call and get your medicine when it's on backorder you have to keep.calling them to tell them to do it. They need training in customer service.
-
July 2024 by John McGoldrick
Always good.
-
May 2024 by Cynthia Khan
The pharmacists are VERY helpful. My father was visiting from out of town and needed prescriptions filled. One pharmacist helped him with his allergy medication and another helped him with his eye medication. I'll definitely plan on going to this CVS for any medication/prescription needs in the future.
-
May 2024 by Michelle Karlson
Same issue in the drive thru as others have expressed. I was there before 5 pm with two other cars behind me and the lady shut the curtain while looking at me. She didn’t say anything. I went inside and before anything else I immediately was told they were closed. I said I knew that as I had been in line before 5 pm but I needed a prescription for my sister. One of the employees working there cut me off and said “Last name” a few times in a rude tone. I gave it to her and she told me they didn’t have it. Back and forth with the dr’s office who said they had submitted it two hours prior and that cvs had accepted it. The manager told me that it wasn’t possible to “accept” an order but the dr’s office was insistent that was accurate. While I was there another man came up and they just kept repeating they were closed even though he kept saying he just had a question. This was a very frustrating experience exacerbated by their immediate rudeness. I would not recommend getting anything from here.
-
April 2024 by Jo Orner
Only gave CVS one star so I could write a review. CVS Royersford is the worst. I receive automated phone messages only to drive to CVS to learn that my prescriptions either aren't ready or aren't even being processed. The excuse is that the calls are outsourced and the folks in the store aren't accountable for that. Well, last I knew, if a company outsourced any part of their services, the company could not deny accountability for whom or whomever they outsourced to. The young lady behind the window could not or was unwilling to understand my frustration after having repeatedly driven to CVS without being able to pick up my complete prescription(s) despite repeated messages that they were available for pickup. She actually came back at me for driving off when I learned on the last two occasions that my prescriptions hadn't been prepared. I am sure CVS will be happy to lose me as a customer as I will make arrangements to move my prescriptions elsewhere as soon as possible. At CVS Royersford, the customer is not right and no concession is made to treat them respectfully.
-
April 2024 by Matt Osborne
Busy especially near closing. A line at the drive thru and inside.
-
October 2023 by Brittany Kunze
Tesia went above and beyond to take my passport photo as I was limited on time and had to have it done today. Despite working alone in the store, having one machine down and having to get paper for the other, she did it all with a smile. Oh and this is the 2nd CVS I went to as the first was unable to assist as their photo machine was down. I’m thankful for customer service reps like Tesia that go above and beyond for the customer.
