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July 2024 by v
Extremely rude pharmacy staff
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July 2024 by Teresa Domurat
The pharmacy crew is rude, i.had someone with a severe attitude problem and they never call and get your medicine when it's on backorder you have to keep.calling them to tell them to do it. They need training in customer service.
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July 2024 by John McGoldrick
Always good.
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May 2024 by Cynthia Khan
The pharmacists are VERY helpful. My father was visiting from out of town and needed prescriptions filled. One pharmacist helped him with his allergy medication and another helped him with his eye medication. I'll definitely plan on going to this CVS for any medication/prescription needs in the future.
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May 2024 by Michelle Karlson
Same issue in the drive thru as others have expressed. I was there before 5 pm with two other cars behind me and the lady shut the curtain while looking at me. She didn’t say anything. I went inside and before anything else I immediately was told they were closed. I said I knew that as I had been in line before 5 pm but I needed a prescription for my sister. One of the employees working there cut me off and said “Last name” a few times in a rude tone. I gave it to her and she told me they didn’t have it. Back and forth with the dr’s office who said they had submitted it two hours prior and that cvs had accepted it. The manager told me that it wasn’t possible to “accept” an order but the dr’s office was insistent that was accurate. While I was there another man came up and they just kept repeating they were closed even though he kept saying he just had a question. This was a very frustrating experience exacerbated by their immediate rudeness. I would not recommend getting anything from here.
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April 2024 by Jo Orner
Only gave CVS one star so I could write a review. CVS Royersford is the worst. I receive automated phone messages only to drive to CVS to learn that my prescriptions either aren't ready or aren't even being processed. The excuse is that the calls are outsourced and the folks in the store aren't accountable for that. Well, last I knew, if a company outsourced any part of their services, the company could not deny accountability for whom or whomever they outsourced to. The young lady behind the window could not or was unwilling to understand my frustration after having repeatedly driven to CVS without being able to pick up my complete prescription(s) despite repeated messages that they were available for pickup. She actually came back at me for driving off when I learned on the last two occasions that my prescriptions hadn't been prepared. I am sure CVS will be happy to lose me as a customer as I will make arrangements to move my prescriptions elsewhere as soon as possible. At CVS Royersford, the customer is not right and no concession is made to treat them respectfully.
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April 2024 by Matt Osborne
Busy especially near closing. A line at the drive thru and inside.
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October 2023 by Brittany Kunze
Tesia went above and beyond to take my passport photo as I was limited on time and had to have it done today. Despite working alone in the store, having one machine down and having to get paper for the other, she did it all with a smile. Oh and this is the 2nd CVS I went to as the first was unable to assist as their photo machine was down. I’m thankful for customer service reps like Tesia that go above and beyond for the customer.
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October 2023 by Crystal LaPoint
Longest wait for a pharmacy ever. 7 people back there and it still takes a few hours to fill an urgent medication for my child.
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August 2023 by W Song
I like CVS. People are nice.
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August 2023 by Nasaa Henderson
Pharmacy staff are SUPER RUDE. I WONT BE A CUSTOMER HERE ANY LONGER
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July 2023 by Amanda Pinter
I don't really buy much in store and always get my prescription through the drive-thru because I get to see Shelton! He is such a kind human being and always, always so incredibly pleasant! If he was having a bad day, you would never know it. He truly knows what customer service is all about. I hope someone sees this and gives him the internal recognition he deserves! Also, your cvs health survey website doesn't really exist and looked sketchy or I would have filled that out as well.
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July 2023 by george w.
Sunday afternoon for 15 p.m. the line was 18 long to fill prescriptions or to pick up. I wanna doctor says how come you didn't take the drug I said never got it will not wait in that line and I don't wanna hear about nothing about bei being shorthanded, understaffed the constant problem with that store
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April 2023 by danston john
Had an horrible experience. I went to get my medication. There was something wrong with prescription. I went to return the product. The pharmacy store manager by name Elnaz was very rude and almost threw the medication on the table saying this can’t be returned back if you left the pharmacy. I was in the pharmacy and trying to return the medication and she had no reason to be rude or push the product on the table. Then I was asked not to come back. I asked why? She said she is the boss. Completely unprofessional. I saw other reviews and I was not only person saying it. I have reported this issue to the management and hoping to hear back if they wish well for their customers.
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February 2023 by Cathy M.
I really have to give the people who work at CVS in Royersford a big thank you. I have complained about them before to friends and family but never had a experience so bad that I needed to write a bad review. Well today they really showed they cared that my prescriptions were safe to take with each other and even called the insurance company to get them to approve them, when I called them I kept getting wrong phone numbers to call. Aetna needs to work on their prescription hot line, its a real mess dealing with them, but CVS came to the rescue and even made sure to use my GoodRx coupon.
