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August 2019 by Len B.
i made an appointment a week ahead of time for an inspection and oil change for 9:am. It's now 4:30 pm and they said my car is next. what is the use of making an appointment if it takes 8 hours just to get to my car, plus if it needs work it might not get done today. I Do Not Recommend This Place!
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July 2019 by Zachary E.
Had a nail in tire and this is something I usually do myself but friend told me to go here and I'll be in and out. Came in at 3pm asking if they could take a nail out of my tire. Was told they would call me back in An hour. I go to gym nearby in the meantime and still no call back. 2 hours later I come back and front desk states "I didn't forget about you". I told him it's okay I just want to make sure you didn't close because I had a trip to MD the next day and didn't want to risk driving with a nail in my tire. I live close by and asked if I should just wait and he said yeah it won't take long. Sat down in waiting room for over an hour before they even asked for keys. it's 645 and car still not done. I go outside in the pouring rain to see where my car is and it's still parked in the bay not even touched. I go back to the front desk and tell him to just forget it I can't wait wait any longer I've been waiting since 3pm to get this done. He then says ok I'll just go put air in it and I told him "no I don't want the nail getting loose" and even though I told him I was no longer interested and I'm in a rush he then lifts the car to now assess it. Have to call my family and tell them I'll now be home even later. He then comes to me and says the tire is not repairable. I asked do I need new tires and he didn't even quote me on tires or ask if I wanted new tires. I waited 3 1/2 hours for something that could have been done in 1 minute. Seemed He was more interested in getting out by 7. Terrible place and terrible customer service. I didn't have as much luck as my friend but she's a pretty female so maybe that's why who knows. Wish I could give 0 or negative stars
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August 2018 by Ryan D.
Emergency popped tire, not only did they have my strange tire size but they got me in right away on a Sunday later in the day. The guy at the front desk was so kind and helpful. I'm really happy with my service here!
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June 2018 by Chris H.
Fast service and guys addressed my concerns in an expedited manner through good customer service!
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February 2018 by Sam H.
Ken and the guys at this location do a great job. Both my GF and I have used this location at least five times each and they're very consistently great. Make that ten times. And Ken is consistently one of the best service managers I've experienced. Promote that guy or since I work on the truck business I'll try to have him recruited. A/S3+ Audi A6.
