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October 2024 by Denise Orlovsky
I needed my prescription the day I called it in...they felt the need to put a sticker on the top of the bottle reading " for refill call 24 ahead" , I work two jobs, your putting 30 pills in a container, isn't that the service your providing? I know there is slightly more to it and many customers but if you can't handle the volume, how about hiring some staff...I'm moving my scripts I can give my money elsewhere
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September 2024 by Roberta Houser
Pharmacist and pharmacy technician very professional taking care of my most recent pharmacy need.
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September 2024 by JD Fawley
Sent my fiance a text saying her medication was ready. The lady said it didn't exist. I explained to her that she was 8 months pregnant and would have a seizure without it and asked for an emergency dose. They told me they could fill it tomorrow. Not the first time we had issues here, but it's the only pharmacy we ever had issues at.
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August 2024 by Tammy Flaherty
I used to love Giant eagle pharmacy until I had to switch to the Rochester location I don't know what gives them the right to decide what medicine is right and what one is wrong for you. They seem to think that they are the doctors I've been on the same medication for 4 years now I used to be able to pick them all up on the same day every 28 days until 2 months ago when the pharmacist at this location decides to question whether or not I should be on this medication and decides not to fill this prescription until he reaches the doctor to reach the doctor in the doctor confirms that yes I should be on this medication so the next month same thing happens but with a different medication and it just so happens that my doctor was on vacation and was unable to be reached so he would not fill my prescription and I didn't get that medication for almost 2 weeks I don't understand why I was on this medicine for 4 years had no issues until I switched to this pharmacy needless to say I switched all of my medications out of this pharmacy and went to a different pharmacy I will never return to a Giant eagle pharmacy again thanks to this pharmacist. This pharmacist had a personality of a rock they need to be a little more personable with people and yes I do understand that they have to check and make sure there is no drug interactions but they are not the doctors they do not know what my mental health or my physical health is and for them to abruptly stop somebody's medication that could be very dangerous I would tell people to stay clear of this particular Giant eagle pharmacy if it all possible
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June 2024 by Lois Duran
I called the pharmacy to ask a question about insurance they accepted, Lauren told me id have to have my Rx called in to know. I called the Chippewa pharmacy, they were able to answer all my questions without sending my Rx.
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May 2024 by Makenzie b
. Avoid this pharmacy if you want to be told to “wait” for prescriptions you actually need. Appalled! Like hello you need your meds? I never had trouble with any pharmacy’s like I have had with this one. They will blame your insurance when it’s actually their fault! Steer clear.
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May 2024 by Nicole Chrispen
The two working at the pharmacy were extremely rude to my mother as she was picking up medication for my grand dad. But after seeing the reviews I can see it is normal for them and that giant Eagle isn’t doing anything to correct this behavior.
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March 2024 by Dennis Shaffer
Terrible. Charge you the wrong amount and then blame everyone else. Keep an eye on what they charge you ?
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February 2024 by Jessica Alexander
Went to self checkout and accidentally scanned a product twice before I could even hit the help button the worker came over and started yelling at me and said you people are always in here trying to steal...u know we have people watching you....I am shocked I have never been treated like this EVER in this store I won't be back
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December 2023 by tammy Maravich
Nice staff,fast service.
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November 2023 by Carol Evans
The pharmacy in Rochester is terrible. Never have my meds. Staff are rude. One of the pharmacy techs has the absolute worst personal hygiene. If you are working with the public, especially in a healthcare related field…. You need to have clean hair and look appropriate for work.
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October 2023 by Ilona Wohlwend
They are horrible, slow, rude, over an hour and half to get a shot, then they took the wrong person ahead of me. Complained, still had to wait even longer!
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October 2023 by Tom L.
I have a great pleasure to shop at the Rochester, PA Giant Eagle twice A month. All the employee's that I have encountered have been friendly and professional in dress and manner.The store is always clean and well lite. The staff is always approachable and helpful. I did have an opportunity the see the store manager interact with his employees and during that observation I could see the respect he and his employees have for each other. I recommend this store for all residents near or around the Rochester PA area.This store is an example of what shoppers should expect.
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October 2023 by Amie Vranesevich
Very disappointed. Not only have I been told they ran out of a medication and that they will order it, but truck doesn't come in until Monday. And then receiver a text first thing the next morning it was filled. They just didn't want to fill it the night before. Now a half filled antibiotic was to be filled after being sold to them by rite aid and I was told basically, sorry I don't see it. Figure it out yourself. Horrible attitude by some employees. Being nice makes receiving bad news acceptable, your snarky attitude does not.
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October 2023 by Todd Bowser
I got a text that my prescriptions were filled on Friday morning. I went to pick them up on Saturday afternoon. For no reason, the drive thru was closed. I went inside and the rude associate told me "there's only 2 of us here" and that my prescription was called in that day. She didn't apologize or care. Just said "we'll text you if we can fill it today." Inexcusable on all levels.
