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October 2024 by David Bruck
We have been using the Animal Hospital of Richboro for about 12 years for our two mixed rescue dogs (currently 10 & 12), as well as other pets. While we've always been satisfied with their care, our recent experience has been disappointing.
One of our dogs requires Apoquel daily for allergies. While it's not the most expensive medication, it adds up, especially after two CCL surgeries last year and another surgery for our other dog. These procedures weren't done at this facility, and while we had no issues with those costs, it made us more budget-conscious.
We found that reputable places like Chewy offer Apoquel at lower prices, so we asked Dr. Kramer for a prescription. She charged us $12 to write the script but wouldn’t provide refills, explaining that she prefers to keep business within her pharmacy and had to cover the cost of her prescription pads. Despite supporting her small business, we felt trapped by this policy. When I shared information about Chewy’s sourcing and offered to connect their pharmacy with Chewy, Heather, the office manager, dismissed our concerns and was not pleasant in her communication.
I wanted to support Dr. Kramer, especially since we're both Pennsbury alumni, but she never reached out to us personally. I was told she trusts Heather to handle these matters. We decided not to insist on changing her policies and began looking for other local vets.
Every vet we contacted offered written prescriptions with refills at no cost, and none were surprised by our reasons for switching. They support the choice to save money where possible, emphasizing flexibility without compromising safety.
Ultimately, Dr. Kramer missed the opportunity to keep us as long-term clients by not engaging with us directly. We look forward to our new vet, where patient choices are understood and supported.
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August 2024 by Robin L.
We love this very and trust Dr. Stehr with our dogs. The staff of friendly and the facility is clean. It is also easy to schedule well and sick visits.
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June 2024 by Diane Micciche
We have been coming to the Animal Hospital of Richboro for 15 years when we moved to this area. We are so appreciative for the loving care that was given to our cats from the start of going there to their very end. The front desk staff has always been friendly and caring and the techs, too.
When we started taking our oldest cat we had no idea that Dr. Jennifer Kramer was the cat whisperer. When it came to our other cat and we needed to reach the office but it had just closed, Dr. Kramer came back to take care of her in her condition. Our third cat was taken care of mostly by Dr. Jessica Stehr and she, too, received excellent care. When it came towards the inevitable, Jamie and Tom really helped us with their knowledge and empathy. With sincere thanks, Joe and Diane
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February 2024 by Margaret Harshaw
Professional and so caring!
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February 2024 by Fiona M.
To a person, the staff - reception, techs and vets - at AHR are exceptional in their passion for and commitment to animal wellbeing and their empathy and understanding for pet parents. I couldn't love them more. My cat Mia had been under Dr Kramer's care since 2018 and in the past few months both Dr Kramer and Dr Stehr were incredible at managing her short illness and eventual passing, making themselves available at very short notice, providing exceptional medical + emotional care of both pet and pet parent. Techs Harper and Heather as well as receptionists Kara, Katie and Bridget were exceptionaly supportive and understanding. Heather called every week to see how Mia was doing and offer any assistance, reminding me that they were there to help. I cannot recommend this wonderful team highly enough.
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December 2023 by Linda Bailey Keller
Dr. Sampson rocks as Doc!
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December 2023 by mae
Dr. Kramer is the one of the NASTIEST people i've ever dealt with. Their manager or whoever she is is very condescending. Kramer holds grudges if you refuse any unnecessary treatment etc. If you go here pray you never meet Dr. Kramer. I pray she gets the karma she deserves
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November 2023 by Nancy Koby
Best doctors and wonderful staff. I recommend this place over another place
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October 2023 by Matt Meyers
Very nice staff. Caring dr.. convenient location. A+++
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October 2023 by alyssa forney
My family has used this office for many years. Friendly, caring, and helpful staff.
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October 2023 by Jaimie
By far best vet I’ve ever been too!! I won’t go anywhere else!!! Dr. Stehr is awesome!
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October 2023 by Chris “Fats” DuPont
The staff was wonderful, my little man was in good hands... George is doing great as well, just a week after surgery he's up and running around...
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October 2023 by Ryan Driscoll
Adopted out first car from here. All of the employees are kind, helpful, and respectful. Best vet around!
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June 2023 by Ricardeaux
Our cat had a urinary blockage and needed emergency surgery and they took him right in. Saved his life and our family from a true heartbreak.. forever recommend the amazing staff at Animal Hospital of Richboro for saving our little king!!
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June 2023 by Tasnima Ahsan
Adopted my cat Hercules from AHR and continue to use them for his vet visits. The ladies who work there are sooo sweet and caring. The adoption process was super easy and I was able to visit Hercules a few times to get to know him before bringing him to his furever home. Now, my little boy is so calm on his vet visits bc he gets to see all his old friends and sometimes some new ones. I would recommend them to anyone looking for a kind environment for their pets!
