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December 2023 by st he
I'm sure some of the employees there are nice, but the ones that worked on the night of 12/18/2023 which were two woman were extremely rude because I came in 3 minutes before they closed. All I had was Amazon returns and everyone knows these are very fast and simple, and the easiest thing for them to do. As s?oon as I walked in I apologized for coming in right before they closed(I'm a restaurant manager and understand it's frustrating but I never ever show that to my guests, I still treat them with utmost respect) but the older of the two ladies ignored me saying that and looked disgusted that I would come in at that time. Even though I came right from work and that's the only time I could make it. Than I had to email them a label to print and the younger one made up a reason why they couldn't do my return by saying the register doesn't work anymore because it was 6:30 even though I'm standing at the register being on and she did my other return just fine and it was still the same time on the clock. If I was the owner of that store I would be appauled by then rejecting customers. I will make suren to never use this ups store again. Completely rude and dishonest employees.
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September 2023 by eve weber
I've used their email to print capabilities several times in the last month. It's nice not to have to search for an office store since they've all closed in the East York area.
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June 2023 by Valerian Lunaria
Disappointed in this location. After I got less than par customer service from a man with a beard. While he talked down to me in condescending tone when I asked questions about printing banners. He then decided and told me he was going to help other customers and not me. I walked out and will take my business somewhere else. Yeah thanks for the awesome customer service! (Sarcastic tone*)
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May 2023 by Mama Bear
Customer service was great. I came in with a detailed job that I needed done. The store was super busy but they took the time to help me get my project finished within minutes and we're still able to handle the store full of customers.
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April 2023 by JIM Smith
I have gone here for so many years I can't remember how many years . I always have a pleasant experience.
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March 2023 by Uyen Nguyen
Very poor customer service. Attendant is very rude.
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March 2023 by James P.
The guy working here talks down to customers apps unless he is friends with you. My wife and I have been in beee many times shipping things and he is not friendly and when you ask a question he talks to you like it was a stupid question. Perhaps listening to your customers instead of cutting them off with curt comments and the misunderstanding would've been avoided. The attitude and lack of customer courtesy was the main issue, not locating the box.
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November 2022 by M M
Customer service is lacking to say the least. I only come here because of convenience otherwise I would recommend giving someone else your business. Seriously if you can't even acknowledge people when they come in your store why do you work with the public ? Do wayyyy better.
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September 2022 by PJC 3MI
Always a great experience with the ups store. I would definitely use them for anything to mail as they will get it completely ready for shipment snd it’s nothing for you to worry about !
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April 2022 by Rodney, Johnson
Customer service is not the greatest.
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February 2022 by Sandra Carl
Everything I’ve shipped from this UPS store, arrived on time, was reasonably priced and am always greeted with friendly, helpful and professional service.
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July 2021 by Mary Catherine Sweeney
Always a great experience! They make Amazon returns so easy!
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July 2021 by Jennifer Staszak
The staff are always really nice and informative here.
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April 2021 by Ryan Osborn
The employees currently working at this store should be fired !!! went to return a package and they refused to help me with my return because it actually involves work and reboxing. When explaining my frustration about being delivered by ups the employee just laughed in my face. Find another store customer service is trash.
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March 2021 by Jarvis Green
Great service! They get to know their customers and do everything they can to help them with shipping and printing needs. Raphael, thanks for all you and your team do.