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June 2023 by Niki G.
They sold me a 2019 Ford Edge with 66,000 miles on it and upon the first day driving my "new" car I felt subtle jerking. At first, I thought I just need to get a feel for the car. I never had a car with power, let alone a turbo, so I thought maybe it was the turbo kicking in at times. However, as the concern became more obviously and I was finally able to have it looked at, it was verified that I needed a torque converter, a $3,500 repair! I hadn't even made my FIRST payment and my "new" car already needed $3,500 worth of repairs. Their sales manager, Tyler Smith, said it's not his problem, that's what warranties are for, and he was cocky and rude. No empathy what-so-ever. The worst customer service I have ever experience especially after just spending $26,000 and trading in my old car. I took it to the general manager who also gave me the should have bought the extended warranty lecture. Mind you they never offered me just a bumper to bumper warranty. They kept trying to sell me packages that took my payment over $100/month ontop of the car payment. I did not realize I could buy just a bumper to bumper until I had to look into this mess they sold me. I would caution you to NEVER buy from this dealership. Our family has bought 5 cars there and took all our repairs to them and this is the customer service we get in return.
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June 2023 by Brian R.
My F150 needed to have the cylinder head temperature sensor replaced, so I called Apple Ford of Red Lion to get a quote for the part as well as the replacement. The service advisor, Brent, quoted me $268. I accepted this offer and proceeded to take my truck to drop it off the previous night so that the engine wasn't hot during the work. I had a 10:30am appointment the next day, and I was texted 3 hours after my appointment time by Brent, and he said, "Bad news, for some reason, my labor guide was way off, your new quote will be $570." At this point, my truck should have been ready for pickup, but they decided to do the old bait and hook on me to get another $300 out of me since they realize it would be more of a hassle to me to lose more time from work to go pick up my truck and take it elsewhere. They did not honor my original quote. Brent simply said, there's nothing I can do. Brent gave me a quote that enticed me to bring my truck there, lose time from work, etc., and then increased the price drastically after my truck was already there for over a day, and it was apparent that I was cornered. To make it even better, I requested an oil change and tire rotation, and it wasn't done. I've always dealt with scumbag dealerships and service departments, but this one takes the cake. I highly encourage everyone to avoid Apple Ford of Red Lion at all costs.
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April 2023 by Abby S.
Took my 2021 F-150 Powerboost in to have the recalls repaired and for a grinding/rattle coming from the rear wheels. After having it for a week waiting on the Ford repair hotline, they returned the truck to me saying that the "noise was normal." I drove it the following day and the noise was still VERY apparent so I called and spoke to Kody. He proceeded to tell me that the noise was normal. I specifically asked him if the rear wheels were removed and the rear axle bolts were checked since it is an active recall and a known issue that I had experience with the truck before. He assured me that they were checked and everything was normal. When I returned home from work, I removed the rear wheels to find that BOTH rear axle bolts were sheered off. The service department is guilty of GROSS NEGLIGENCE. Completely inexcusable. 100% reporting to Ford Corporate as many times as humanly possible. This dealership should lose their Ford badge. Criminal and negligent.
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February 2023 by Vinman
Always quick and easy...very affordable and extremely nice!
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July 2022 by Bill Bollinger
Wait ed over an hour for simple oil change, another hour for service NEVER AGAIN, another hour for service NEVER AGAIN il change, never againServices: Oil change
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March 2022 by Morgan Yohe
Worst experience ever as a first time customer just to have my car serviced. Will not be returning and will not be recommending to any friends and family. Communication between staff and costumers absolutely sucks!
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January 2022 by John G.
Purchased a 2018 Ford Escape on 10/28/21 within driving it 1000 miles the front brakes were making a grinding noise and front end shaking when brakes were applied took in to have checked out and they said it needed front rotors because of grooves in them and being warped and to replace them would be 494.00 I said I just bought the car and it had been inspected in September 2021 the general manger said he would pay for rotors but I would have to pay the labor after just paying 25k for the car. This is the way they treat a returning customer . I would never buy another car from them again. One star is to much.
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November 2021 by Steven Dunczyk
What a 3 ring circus . Stay far away from this place! From sales to service and every other department here at this location. The worst dealership in York County. This place is a JOKE! 
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October 2021 by Kirk Sell
I took my car in for an inspection on Friday. The appointment was for 9 am. Around 1030 I went and asked Aaron what was going on and he advised me that the emissions machine broke while it was on my car and it would be a few more minutes. At noon Aaron came to find me and advised me that my 2017 Ford Explorer had failed inspection due to a Right Rear knuckle and that the bill would be over 1000, but the took off the price for the inspection and emissions. I said this was unac
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August 2021 by Laura Leigh
Service Center experience has been terrible. They literally lost my car last week. I called 30 minutes prior to close for a status which took them 5 minutes to find my car with requested services incomplete. Had I not called, car would have been left overnight with no communication and me with out transportation.
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August 2021 by Janet L.
After calling and speaking with Amanda to assure a vehicle was on the lot I drove 1.5 hours to find the car was, in fact, not on the lot. The car remained active on the website for several more days. I wonder how many more were misled into driving to the dealer to find out that car was long gone? The day after my long drive I complained to "a confused" Amanda, I was transferred to a manager with a "full voice mail box". Unscrupulous and not worth your time. Plenty of other dealers out there.
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August 2021 by Nathan Baadte
Took my car in to get checked out. They took care of everything under warranty without a hassle. They also gave me a list of things they'd suggest I get done, one of those being an oil change and air filter. I told them not today. Come to find out that I had the oil changed roughly 1,000 miles ago from the sticker on the window. Had the air filter checked by another mechanic and they said it was fine.
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July 2021 by Tom Mills
I highly recommend Apple Ford of Red Lion. Joe McAvoy was a great salesman and very helpful. I purchased my vehicle at Apple Ford as I used Apple Ford for my regular servicing of my 2011 Ford Edge. Pam Dalton and the Service Team are great! As a result, I wanted to be sure to purchase my next vehicle from Apple Ford. In addition, after close to 204,000 miles on my Ford Edge, I wanted another Edge, so I purchased a 2019 Ford Edge ST.
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May 2021 by Heather Bea
Great customer service. After all my questions-Joe wast upset- buying a newer car is a big deal and I was impressed with his experience in making me feel more confident in my purchase. Thank you Joe Miller!
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May 2021 by Mitchel Koffel
Always does a great job.
