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June 2023 by John Slaymaker
Please update your hours online.I just drove an hour to get to your shop because online hours showed that you were open until 5:00 on Saturday only to find that you closed at 3:00.
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June 2023 by Susan Ford
A little pricy, yet friendly service with some good dealsHowever I wasn't told about return policy. Purchased a pair of employee used boots n realized that when walking in them my heal kept lifting out n my socks would bunch up under my insole. Very uncomfortable constantly pulling them up...after phone call girl did suggest to return for some type of heal insert to hopefully stop that from happening at which time I was told they were not returnable. Bummer, very disappointed
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June 2023 by kyle wright
This place is great. They are always friendly and eager to help ya out but dont pressure you or hover which is definitely much appreciated as you look over their huge selection. Prices are little better than what i found online for the most part and the service is much better.
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June 2023 by Luis Glaab
high quality and a lot of choice, the advice was very good and the saleswoman was very friendly. I was very satisfied, so I will continue to shop there with great pleasure
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May 2023 by Theress Klein
Love this store. I've always purchased my boots here, And some really cool clothes too. The folks are always friendly helpful, and professional. If your into horses or just the western life style you need to be in this store.
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March 2023 by Katelyn Ross
The girls working were very friendly and helpful!
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October 2022 by Jeff Becker
The ladies who work here are top notch. They know feet and shoes. Fitted me up right away. Excellent customer service. Highly recommend!
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October 2022 by Scott Runkle
Awesome customer service. Friendly and know products very well.
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October 2022 by Christine Motter
I always spend way to much money here, but it is worth it every time! This specific visit was to get my husband in his very first pair of boots.
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May 2022 by Sara Mardis
We love coming here! My boyfriend and I always purchase our boots here and have been for years. The staff is always so helpful and friendly and really want you to get exactly what you’re looking for. Definitely recommend checking this place out.
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May 2022 by Alchemistwerewolf
Love this store. I got my first pair of boots here when I was 5 and have gotten all of my boots there since 10/10
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February 2022 by Frank Walters
I've been dealing with Cape Horn Western Wear..for several years...without any issues...however recently I called the store to check on the availability of a Carhartt coat..Spoke with an individual who told me after I gave her the exact item number off the actual coat that i was wearing..that the coat I was referring to was no longer manufactured...not on her shelf...wasn't able to order..she seemed to be in a hurry to rush me off the phone....I immediately called Carhartt spokewith a customer service representative who didnt understand why Cape Horn Western Wear was talling about...long story short...i ordered the coat from Carhartt directly..no tax no shipping...i guess Cape Horn Western Wear doesn't care about making a salephoned
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January 2022 by Brandon Worthington
went in there yesterday was set out to buy a pair of Justin's boots but they talked me into to getting a pair of boulet boots which they said are made better with better leather and I tried them on and I was impressed with them so I bought them never had a pair of these I will definitely be back
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December 2021 by Todd Blankenship
Very picky about the style of boot I like but almost as soon as I walked in a saw a pair that checked every box. I picked them up and started asking my bro what he thought and just then a very nice young lady came over and asked if I needed help. I know a good bit about boots so I told her what I was looking for and she literally went over a grabbed the boot I like but she knew because of that brad I’d actually wanna go down a half size. I tried them and they fit perfect nice little pop in the heal when I put them on and about 3/8 inch slip in the heal and perfect with. Also another young gal started talking to me telling me about the boot she was also very nice. So great service, good selection and stock, knowledgeable staff and the greatest half hour I’ve ever had in a western store. It usually takes me two hours to find the right boot. But between the selection and staff it was quick and painless!
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November 2021 by Anthony
Wow. When you speak with someone on the phone when they open who agrees to sizing a brand they carry, yet what you we’re looking for is out of stock and temporarily unavailable…. and 2 hours later you arrive and meet the conceded children working there, who turn you away for a purchase they can’t facilitate, or weren’t going to immediately make.Do not go. Customer service is an afterthought. And obviously not looking for new customers.EDIT:I’ll address the response below. The original phone call covered the fact that the model I was looking for wasn’t available at that store, AND the fact that inventory on that brand was limited and/or unavailable. The whole reason I made the 55 minute drive was the candid conversation about questionable sizing and availability in the area. At no point did I mention or even elude to an internet putchase. Had I not mentioned all of this on the phone, I would have NEVER shown up just asking to be sized.The misunderstanding throughout the staff regarding the stock/availability of their brands, in addition to the lack of continuity when it comes to conversation or policy regarding customer service is egregious.Bottom line, they are simple people who do not understand the basic principles of the service industry - in addition to letting emotions drive an experience that should be dictated by knowledge and experience.
