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January 2024 by Kristen Herrmann
Super rude at the Pharmacy. Go anywhere else.
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December 2023 by Kyle
The men's restroom smelled like urine.
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November 2023 by Colin G.
Please don't bother calling the pharmacy. I tried calling 4 times and got no answer. I got into the pick up line and called the pharmacy and the phones didn't even ring. They must have the ringers off or the phones off. Waste of time. Typical large corporation.
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October 2023 by Mike Dennehy
I’ve read all the negative reviews and understand . Problem is not with the personal they are under staffed. I have been going there for many years and everyone in the Pharmacy are great. I want to recognize Corrine at the location, she has gone above and beyond to help me with situations and I’ve seen her relating to other people. She is a wonderful woman. Please try and get them more help
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August 2023 by Taylor Hornberger
Prefacing this by saying that I have never left a bad Google review in my life before this.After working in a pharmacy for 7 years myself, I'm absolutely appalled at the incredibly abysmal customer service at this location time and time again.It's been pretty awful every single visit, but they're close, and we sucked it up for the convenience. I hit my breaking point last night when I went to pick up my son's medication and was told it was on back order. Fine, I get it, it happens.I asked if they could tell me if any other Rite Aid locations nearby had any, and she told me no, they didn't. I'd need to call other pharmacies like CVS, or Walgreens. My son had one pill left, and desperately needs this medication.That's all fine and well, except..I called another Rite Aid nearby. They had 20 of his 30 necessary pills. Better than nothing! I asked that pharmacy if they by chance could tell me if any others nearby had the whole prescription, and within 5 minutes he gave me a pharmacy 5 minutes further away that had the full amount.So I was blatantly lied to by this pharmacy. That was the last straw.This place:- Never acknowledges you when you're waiting. No "be with you in a sec" or even a glance while you wait. It's like an INTENTIONAL attempt to not make eye contact so they don't feel obligated to talk to you.- Never answers the phone. Two Rite Aids I called this morning answered on the second ring. This one made me go through a whole cycle of rings, back to the automated menu, and then through a whole other cycle of rings.. only to be rudely put on hold with a sentence spoken so fast I'd barely had time to digest what was even said.- Often has trouble filling prescriptions the same day, or even within a few hours. The Rite Aid I called this morning said it'd be ready in 30 minutes. And, again, I worked in a pharmacy for 7 years myself - an inability to fill a script that's in stock same day is incompetence at best.- Has some of the absolute worst customer service I've ever seen. I'm not somebody who expects beaming smiles and bowing to serve me, but at bare minimum making an effort to make it not seem like I'm inconveniencing you with my presence would be appreciated.Do yourself a favor and choose literally any other pharmacy to do business with, this one is awful.
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August 2023 by Maegan M.
Even when they have the medications in stock (rarely) they never have enough people working in the pharmacy.
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July 2023 by Sherri Graeff
Rite Aid in person was fine for the most part. However, it took me 9 times of calling and getting disconnected by the automated system before reaching a human in the pharmacy who could verify my prescription was ready for pick up. Also, they've made the weekend hours they are open in the pharmacy shorter along with taking a break in the middle of the day for lunch. I'm sorry. This is a store with a pharmacy in it. It's not a doctor's office. There should not be a shortage of staff members. People want to work but not for the pennies these franchises expect them to accept. So it's not a lack of staff hindering the ability for ppl to get their required medication. They are short on staff members because Corporate/Management are too selfish and unwilling to pay their staff a reasonable salary . Let's call the kettle what it is, folks! #FACTS!
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July 2023 by Apryl Vogt
Always helpful staff
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July 2023 by Jody L.
Rite Aid at 2962 St Lawrence Ave Reading PA 19606 We had the perfect experience there as we needed a refund of a Western Union ticket that was not picked up. The WU was initiated at our local Walmart but they had messed up the ticket so badly that THEY were not able to process their own refund. We went to the Rite Aid down the street and the cashier, whose name I wish I had, was so incredibly patient on the phone with WU and resolved the issue and was able to process our refund. Spectacular service all with a smile and great attitude and the patience of a saint. I just wish I had his name.
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July 2023 by Cher G
Rite Aid in person was fine for the most part. However, it took me 9 times of calling and getting disconnected by the automated system before reaching a human in the pharmacy who could verify my prescription was ready for pick up. Also, they've made the weekend hours they are open in the pharmacy shorter along with taking a break in the middle of the day for lunch. I'm sorry. This is a store with a pharmacy in it. It's not a doctor's office. There should not be a shortage of staff members. People want to work but not for the pennies these franchises expect them to accept. So it's not a lack of staff hindering the ability for ppl to get their required medication. They are short on staff members because Corporate/Management are too selfish and unwilling to pay their staff a reasonable salary . Let's call the kettle what it is, folks! #FACTS!
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July 2023 by Maryanne Thompson
Don't try calling the pharmacy. They don't answer the phone. ...ever. First time in my life that I ever had such a poor experience with a pharmacy. Never called me to see if I was going to go through my insurance or pay cash. Had to go into store to see if prescription was ready because no one answers the phone and then was told it wasn't in stock. They never even ordered it so it it comes in Monday I will have had to wait 7 days!! Never again!
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June 2023 by Sandra Black
Clean store, friendly staff.
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June 2023 by Kerry Eisenhower
One star is too generous. Service is horrible beyond words!
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June 2023 by Barbara Sherman
Pharmacy is the worst
Never seen one so slow
4 people in line waiting
They even closed early one day to get caught up
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June 2023 by Brooke M
I don't know what's worse, the custome service or the extreme wait times. WORST pharmacy I have ever been to.
