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September 2024 by Serinity Cravener
My boyfriend and I came across this auto repair shop a couple of months ago, and we were absolutely thrilled with our first experience and so we’ve been coming back since. Everyone here is so welcoming, the customer service is actually top tier. Not only that but the work they do is so reliable and professional. They really know what they’re talking about, and have high performance. Seriously, the speed, work ethic, customer service, and work quality is the best around. This mechanic shop is as honest as it comes, and you walk away with ease knowing your money went to excellent auto repair service. I’ve been to multiple mechanics and the experiences don’t compare in the slightest. I will without a doubt be returning even though I just moved an hour away from reading, it’s definitely worth the drive. Love Love Love PRIME AUTO!!!
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August 2024 by Noemi Gonzalez
Auto service and mechanics are great, but customer service is horrible now w very rude and unprofessional females answering the phone. I understand yes, I had an attitude over a misunderstanding but as a professional she should've explained the price/work done vs immediately yelling at me that they did the work I diagnosed MY OWN car with. How the hell and then why'd I pay an additional $40 for diag!? I'm not a mechanic. Picking up my car I was talking w the person I went with about being unsatisfied and she jumps in talking ratchet and I mean ghetto trash ratchet like she ready to throw hands. Did I mention I'm paralyzed in a wheelchair? Yeah, so I was shocked. I've spent thousands w them but will not be returning. Mechanics are great, go straight to them, avoid calling.
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August 2024 by Joseph Rayan
They work professionally , they did a great job ,also they are very nice .
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June 2024 by Lynn Mugno
QUALITY WORK, OUTSTANDING SERVICE AND FAIR PRICING!
Frank at Prime Auto demonstrated exception knowledge and expertise. He diagnosed the issues with my grandson car and provided a clear, detailed explanation of the necessary repairs. The estimate was very reasonable compared to others and there was no hidden costs. Lizy was great in keeping us informed of the progress. . .from start to finish.
If you want reliable and professional auto service . . .see Frank and his team. They exceeded our expectations in every way and I highly recommend them. Grandson's car runs better than ever.
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May 2024 by Edwin Juan
Best service
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April 2024 by Cristal Banks
Prime Auto is the type of mechanic shop that is hard to find these days. They're honest, hard working and a reliable business. I'm treated with kindness and respect. I know that they're upfront and honest about any cost, labor and parts prices. They work hard to provide their customers quality work, for a fair price. A small, family business who love what they do. They deserve 10 stars!
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April 2024 by Krystle Castillo
I never expected this shop to treat there customers they way my Mechanic did.
Tried to explain to him the job they did on my truck that something was sounding off and I just wanted to see if they could look over my truck and take a look underneath.
He tried to explain to my husband That I needed a wheel alignment which they don't do at that shop which we notified him it got done the week after they was done with my vehicle we tried to explain to him the control ombar on my right passenger side front end the screws was loose.
He tried to tell my husband that when I get a little alignment that they have to loosen the screws to my control arm barin thr front.
As any mechanic knows they know that there 2 separate parts and it has nothing to do with the Wheelalignment and control armbar but He caught an attitude and tried to say to my husband that it was and in a rude tone way as he was speaking in Spanish to someone in the background while he was speaking to my husband just to bring my car in and he would take a look at I'm pretty sure there ripping other customers off if I had a couple of bulbs to my control on bar screws loose and he didnt care much about it.
To anyone taking their car here please be aware and make sure all your screws and bolts are screwed in Nice and tightly. It's really sad as a paying customer they would speak in a way that he did to my husband cause I'm pretty sure he didnt expect to speak to my husband knowing what my husband knows cause he was a Mechanic before to.
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March 2024 by Tami Rhoades
Everyone is super friendly. They always make a point to show you what's wrong. They take the time to explain things to you. Honest and trustworthy!
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January 2024 by Vincent R Mowad
Great place to take your car for service excellent service great people
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December 2023 by Ruby Roo
Nice,friendly people. Honest,hard working mechanics. Will always recommend them. They show you and tell you what is in need of repair.
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November 2023 by Bridget Hartz
I’ve been going for 2 years or so and everyone who works there are polite and efficient and they really know what they are doing. I highly recommend this place and their services to everyone. Wonderful place to take your car to get repaired. They really care for their customers.
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October 2023 by J
I dropped my car off for an oil change in the morning and then went to pick it up at 4pm and they are closed. They closed early without telling me. Now I’m required to walk over 2 miles home, and I have no car for the night - and it’s my son’s 10th birthday today and I was supposed to take him out to Shady Maple tonight.
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September 2023 by Cathy Ramos
Good service
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September 2023 by Adonix Firdy
Great service , great prices
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September 2023 by KF3BJ Carlos
responsible people
