-
September 2024 by Eric Fisher
Kevin was great to work with. He was very helpful and polite with my order. He answered all of my questions I purchased the unfinished oak and polyurethane myself.
-
April 2024 by Jani Wolf
Great selection of flooring, helpful sales associates and super prices!
-
March 2024 by John Shaffer
Friendly, professional service. Reasonable prices. Would buy from them again!
-
January 2024 by Wayne Foley
Eddie. Always takes great care of his customers!
-
January 2024 by Ray from PA
I don't know the name of the guy that was there on the afternoon of 01/14/24 but he was extremely knowledgeable, helpful and friendly. Great experience.
-
January 2024 by Carlos De Pierola
Excellent service and good prices.
-
November 2023 by Lemuel Garcia
Good customer service ?
-
November 2023 by Lluwlyn Thunderoak
Horrible service. Went into buy some floor tiles for our bathroom and was treated like an inconvenience at the front counter. When we went to load them onto the truck the guy slammed the first one down, so I offered to help load the second box. Than a different man came out with the third box, loaded it and whipped out a liability form to sign. He said I couldnt leave until I signed the form. Mind you I had already paid for the tiles and they were fully loaded into the truck bed. I signed no papers and agreed to NOTHING when I purchased the tiles inside the store. He said If I didnt sign he wouldnt let us leave and would take the tiles off our truck bed. THATS CALLED THEFT. He gave no real explination and was a smug jerk about the whole thing, and tried to use intimidation on a customer. Whats wrong with both of these guys? I was very polite to both of them and their attitudes were uncalled for. Ever hear of basic respect and good customer service?
-
November 2023 by Lauren Kral
We purchased approximately 2,200 sq feet of your Coreluxe lvp, 13 matching custom treads, in addition to base molding, and transition strips. The product purchased was sold to us as a life proof flooring that would work best for our lifestyle, family size, and dog. We installed flooring in several rooms upstairs (ones not typically used daily) and started to install downstairs. Scratches occurred in our hallway, living room and bathroom which caused great concern. At that point we decided to stop the installation and reached out to the store we purchased it from. They suggested we contact the warranty department. We did, sent pictures and a list of concerns. They asked us to send two full boxes so they could be tested, which we did. They were certain it would be from the same lot even though we bought over 2.5 pallets. Within days we received an email saying there were no issues and the flooring passed the 3 tests. When we responded to that email asking for further information and again express our concerns we were dismissed. I reached out asking to speak with a supervisor, was given contact information and sent her an email. That was last week and no response. As I've said before, we spent over $7,000 and have started to remove the flooring we just put down due to poor quality and lack of durability. We sent pictures showing damage in several areas.Here is the response, note that scratches are not covered under warranty. Basically if there are people, pets, sinks, toilets, furniture, shoes, kids, toys or appliances in your home, this product is not for you."Good Afternoon,I hope you all are doing well. I’m sending this email in regards to your flooring concern. I have spoken with my team in regards to your recent communications with us in regards to your floor and having to take it up. Unfortunately, we wouldn’t be able to further assist with the flooring concern due to the scratches not being covered under our warranty and the planks passing our QA sample review. Per the warranty, we cover for finish wear concerns due to normal residential use conditions that result in the exposure of the decorative layer, in which we had the right to investigate to validate that. But we don’t cover for site and environmental related concerns such as scratches. It states on page 5 of the warranty,“Site and Environmental Conditions. Defects or damages resulting from: site conditions (such as extreme heat, radiant heat (for some products), or exposure to sand); indentations and scratches (caused by furniture, heavy rolling loads like un-modified wheels on caster chairs, castor chairs without protection mats, heavy electric wheel chairs, metal or thin wheels on appliances, tools, grit, heels, pets nails and claws, toys, etc.); improper maintenance and accidents; misuse and abuse. These items are not covered under this limited warranty”On page 33 of the warranty and install guide, there is care and maintenance guide for you to look at on how the take care of the floor and how prevent denting, gouges and scratches on the floor since it still can be damaged if not careful. It was stated by you all that the floor has been pulled up. If you decide to reinstall the floor or possibly install a new floor with us, we would recommend you to review the install and warranty guide for that particular floor. We appreciate your time and patients with us and thank you for choosing LL Flooring."
-
October 2023 by Lauren K.
We purchased approximately 2,200 sq feet of your Coreluxe lvp, 13 matching custom treads, in addition to base molding, and transition strips. The product purchased was sold to us as a life proof flooring that would work best for our lifestyle, family size, and dog. We installed flooring in several rooms upstairs (ones not typically used daily) and started to install downstairs. Scratches occurred in our hallway, living room and bathroom which caused great concern. At that point we decided to stop the installation and reached out to the store we purchased it from. They suggested we contact the warranty department. We did, sent pictures and a list of concerns. They asked us to send two full boxes so they could be tested, which we did. They were certain it would be from the same lot even though we bought over 2.5 pallets. Within days we received an email saying there were no issues and the flooring passed the 3 tests. When we responded to that email asking for further information and again express our concerns we were dismissed. I reached out asking to speak with a supervisor, was given contact information and sent her an email. That was last week and no response. As I've said before, we spent over $7,000 and have started to remove the flooring we just put down due to poor quality and lack of durability. We sent pictures showing damage in several areas.Here is the response, note that scratches are not covered under warranty. Basically if there are people, pets, sinks, toilets, furniture, shoes, kids, toys or appliances in your home, this product is not for you. "Good Afternoon,I hope you all are doing well. I'm sending this email in regards to your flooring concern. I have spoken with my team in regards to your recent communications with us in regards to your floor and having to take it up. Unfortunately, we wouldn't be able to further assist with the flooring concern due to the scratches not being covered under our warranty and the planks passing our QA sample review. Per the warranty, we cover for finish wear concerns due to normal residential use conditions that result in the exposure of the decorative layer, in which we had the right to investigate to validate that. But we don't cover for site and environmental related concerns such as scratches. It states on page 5 of the warranty, "Site and Environmental Conditions. Defects or damages resulting from: site conditions (such as extreme heat, radiant heat (for some products), or exposure to sand); indentations and scratches (caused by furniture, heavy rolling loads like un-modified wheels on caster chairs, castor chairs without protection mats, heavy electric wheel chairs, metal or thin wheels on appliances, tools, grit, heels, pets nails and claws, toys, etc.); improper maintenance and accidents; misuse and abuse. These items are not covered under this limited warranty"On page 33 of the warranty and install guide, there is care and maintenance guide for you to look at on how the take care of the floor and how prevent denting, gouges and scratches on the floor since it still can be damaged if not careful. It was stated by you all that the floor has been pulled up. If you decide to reinstall the floor or possibly install a new floor with us, we would recommend you to review the install and warranty guide for that particular floor. We appreciate your time and patients with us and thank you for choosing LL Flooring."
-
July 2023 by Ben Shreve
Excellent product! Our hard wood floors make the house look brand new
-
March 2023 by ange cale
Prices and options are good especially if you're trying to stay on a budget
-
March 2023 by Limo Care
The sales persons are ready to help youThanks good services
-
December 2022 by Juan Segura
Best of the best, friendly , helpful, great prices and service.. the manager Eddy is on point.. A1 in my book
-
December 2022 by Beth Long
Staff was amazing. Picked up my flooring with no issues!
