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February 2024 by Sam Albert
Customer oriented all the way!! Great service and polite customer service!!
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December 2023 by Jennifer Cyr
Marsha is the best! Very professional and I would highly recommend!
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December 2023 by Rosemarie Sullivan Sandman
Always helpful and appreciate how that help my mother with all of her supplies.
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August 2023 by Kendall Schwoyer
Business does have a nice selection of medical equipment but parking at this location is not great off Lancaster Ave.Regardless will no longer do business with this establishment. We purchased a medical ColdPac for a knee surgery on July 1. Did not begin to use till after surgery on July 14. The cold pack began to leak out the freeze material so I returned to this business on August 3 to get a replacement. However the business states that no returns or exchanges after 30 days - including for defective products. This business should have better relationships with their manufacturers especially for defective materials.Fortunately I did take a picture of the product manufactures info and the company agreed to send a replacement. The only drawback is the ColdPac is needed now and it will take sometime to get the replacement.Did give this business 2 stars only because they were able to give me a copy of the receipt to share with the manufacturer to facility the warranty claim.Will NOT return to this business again!
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August 2023 by Maria Banks
The only place I go for any medical equipment! The ladies are splendid & treat you with full respect, Charlene & Audrey ( I believe are their names). The customer service is amazing & the supplies are very affordable if your insurance doesn’t cover it.
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August 2023 by John Rodriguez
Staff is rude, dismissive, unreliable. Needless to say, I no longer use them.
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August 2023 by Kendall Chris S.
Store has a good selection of medical products but parking access is not great off busy Lancaster Ave. Purchased a medical ColdPac from this business on July 1. Started using on July 14 for a knee surgery. This cold pack started leaking out the freeze material. Took back to the store for a replacement on August 3 but they refused to exchange as it was past their "30" day rule. (By 2 days mind you)! This company should have better relationships with their manufacturers to allow for defective product exchanges. Thankfully I took a photo of the manufacturer contact info and the manufacturer is sending a replacement- however the medical necessity is now - who knows how long it will take to get the replacement. Gave the business 2 stars because they did get me a photo copy of my receipt to send to the manufacturer. Otherwise I will NOT return to this medical supply company again as a result of this experience.
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May 2023 by Mike Moyer
By far the best place to rent equipment for your loved ones in Reading. Super friendly and affordable!
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April 2023 by Adam Woodring
Took my 18 month year old to the doctor last month for some congestion. They told us to get him a nebulizer and that they could provide us with one that day and submit it through insurance. It was a Roscoe dinosaur nebulizer that is selling for $60 shipped on Amazon and $70-80 on online medical sites. A month and a half later I get a bill From InHomeOxygen for $179.97 for the balance due on the nebulizer after insurance paid their portion. The total cost of the nebulizer through this company including what insurance covered was $254.46... which I could have had delivered from Amazon the next day for $60 shipped, but was talked into running it through insurance. Scumbags.
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November 2022 by Cassandra Gillies
They are the worst. First guy gave wrong info on machine. Didn't find out it was wrong til 5 days later. 2nd machine broke. They took no responsibility for any of this and first guy lied about what he told us. They have no lists for costs of machines. NEVER will I use them again.
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August 2022 by Patti Farrell
Both of the women working there were so very helpful. They took the time to explain things to me and made sure I got the correct product. And did it with a smile?. Thanks so much.
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July 2022 by Fay Jenkins
Excellent customer servie, knowledgeable staff. My first time needing oxygen equipment and supplies and they were more then helpful. The gentleman who set up concentrator was informative and helpful. Crystal always helps and works with me for the best solutions. Thank you for making the unknown easy. Punctual delivery.
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June 2022 by Chesaley A.
The staff is horrible. racist and rude . I watched numerous times while picking up my patients items them treat Hispanics or minorities like they are a problem . Or ignorant to them or rude for no reason. I watched the employee deny two Hispanics but the white lady who walked in got her items no problem with no id or insurance . Ridiculous white privilege at its finest
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April 2022 by Erin Hall
Best medical supply company ever in my opinion. I refer to them frequently as I am a social worker in a nursing home and often order medical equipment for our residents for discharge. Excellent customer service and always make it a positive experience with limited stress. Thanks again!
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October 2021 by K. M.
SCAMMERS. I was contacted multiple times in a week by this FRAUDULENT & PREDATORY business claiming they had a shoulder immobilizer for me. I was already given a shoulder immobilizer by my doctor & did NOT need another one. I was told that in order to even pick up the shoulder immobilizer, I would need a referral- I was unable to get a referral for this shoulder immobilizer & made it very clear to them that I would not be picking it up. I had no use for another shoulder immobilizer because by this time (a month after my initial injury), my shoulder had already healed. Welp, I received a bill in the mail today for $45 FOR AN ITEM I NEVER PICKED UP. I will not be paying this & I will be going to the local MDJ tomorrow to file a small claims lawsuit against this business. Do not, I repeat, DO NOT get your medical supplies through this company.
