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January 2024 by Josiah Becker
I have purchased products with shipping damage multiple times. They are very rough on the products. Here is an example of flooring I recently purchased. I didn't realize until I got home that every piece in the box was broken.
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January 2024 by M Neftali taveras
Excellent
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December 2023 by Mildred Silvestre
Like to get plants from here and tools.
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December 2023 by Daniel Thomas
Today the store was empty. We were purchasing 1 ton of wood Pellets. The price was excellent. It took multiple attempts to find a pallet not losing Pellets. Once one was found. It was loaded onto our truck. We departed for home. We will be back next year for more Pellets. Staff was very friendly and courteous. In addition to being professional. Highly recommend this establishment.
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November 2023 by Alphonso Lingard
Neyda was such a vibe. As she was helping me it was nothing but laughter and great energy! Y’all need to put 4 more stars on her apron next to the 1 because she’s a 5 star employee with a really nice smile!!
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November 2023 by Sharon R. (GUPPY)
Nobody ever asks if you need help...I had question in the paint and stain aisle...ended up googling it...?
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November 2023 by william bennett
HOME DEPOT IS THE BEST AND 5 STAR....BUT WASNT SURE WHAT ELSE TO DO. HOME DEPOT RESPONDS AND DESRVES A 5 STAR.....BUT PLEASE READ IF YOU ARE FROM HOME DEPOT. IF YOU ARE A CUSTOMER IM NOT JOKING FROM STAFF TO SELECTION TO PRICE.....BUTHi, i first wanna say. I LOVE HOME DEPOT AND IM SORRY FOR BOTHERING YOU BUT RYOBI DOES NOT ANSWER EVER. I always buy Ryobi from you, and when we owned a company, we always used them for all our installers. However, im so disappointed i have a weed eater, a circular saw, a drill, and a receporcating saw. ALL of them bought the same time from what i remember from you, of course. I have extra batteries and chargers i also bought from you. HOWEVER, i dont have a lot of money to replace these, but boy, did we lose our money. There customer service is NON EXISTENCE, YOU ARE ON HOLD FOREVER. EVERYONE of these tools just keep stopping n starting. Not over heating just litterly keeps stopping n going. Tried different batteries and chargers. I dont know what happened to this once awsome company. I'm so sad, and now im beat. Thanks, Ryobi. im sure they won't answer you either. Ok Thank you and hope you can help. HOME DEPOT EITHER WAY 5 STAR COMPANY.
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September 2023 by John Criblear
They often have things Lowes dosnt and vise versa
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September 2023 by Jess Reyes
Home Depot is Great. The halloween Animatronics Are the Best!
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August 2023 by Tina Artgliere
Can't yell you how many times I'll check inventory online and they say they have 5 of something ( dark gray spray paint in the most recent case) and I show up and they have none. Today, just wanted to do a quick return, was 2nd in line, but they are so torturously slow and understaffed I had to walk out after 10 minutes. Every visit is painful.
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August 2023 by Donald Elmore
This Home Depot shelbourne square Mall is excellent. customer service is great.
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July 2023 by Luis Vanderhorst
I was able to find what I needed. The staff was very helpful.
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July 2023 by Olivia Beck
My husband and I had the absolute world’s worst experience with this Home Depot and the HQ customer service department. There is no accountability or follow through (without serious follow up by the customer) in this store or in the customer service department. It appears that they are constantly passing the buck off to the next guy.We ordered custom kitchen cabinets that were to be delivered by 01/23. The employee who placed the order incorrectly inputted the PO numbers and caused our order to be delayed. We were informed that we would receive a refund of some type for the inconvenience as we were completely gutting our old kitchen and could not progress in our project until we had the cabinets. Manager, Francine Ellis, spoke with my husband and said that she was in support of this decision.My husband later received a voicemail saying the order had arrived and they would hold them for 30 days. Only just eight days later, he received another message saying we needed to get them soon so they don’t get damaged or lost. This was the tip of the iceberg as we continued to be inconvenienced time and time again, however, we must respect their timeline, but no consideration for the paying customer as we had no where to store the cabinets. We picked up the cabinets and found that we were missing two items. When this was brought to the customer service desk, they discovered that during the reorder, these items were missed and never reordered.Our kitchen install was delayed yet again due to Home Depot’s poor communication. When we came to pick up missing items from our reorder, no one could find them after the Francine Ellis said that they were set aside for us and could pick them up over the weekend and we waited for 15+ minutes for them to finally be located.I spoke with Francine Ellis on 04/03 to follow up on our compensation and she said that it must’ve gotten slipped as they were in between managers, but was going to resubmit the request to HQ. I had to send a follow up email to HQ on 04/24 inquiring on the status. Yet again, it appears that Home Depot drops the ball as I was informed that it wasn’t submitted for compensation until 05/11 and didn’t receive said compensation until 06/20. I was told it would arrive within 10-20 business days from 05/11 (20 days being 06/09).The super hero of customer service was store manager, Matt Miller. This was the only person through our countless hurdles who showed empathy and ownership to the poor customer service and delivery of product. My family will not be customers at Home Depot moving forward and would urge anyone who is looking for custom orders to look elsewhere.
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July 2023 by Anthony Scianna
Nice store but could use some knowledgeable associates to help move customers at faster rate with there shopping
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March 2023 by Preston Roman
Never had a bad experience at any home depot. Without a doubt they have whatever you could need for repair or upgrade on any construction project one finds themselves in pertaining to home, office, lawn, one stop shop
