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July 2024 by Kellen Cone
The staff is always very helpful and friendly. They will go out of their way to make sure to keep the cost down the best they can if insurance is playing around.
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November 2023 by Matthew G.
The cashier errantly entered we were paying with cash and supposedly they can't correct that after a certain point. Customer Service was not able to help us and the ATM was out of cash. I had to leave the store, go to Citizens Bank, and come back. Still don't understand why they couldn't simply avoid the entire transaction. Staff was neither helpful or knew what to do.
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September 2023 by Pelly 88
Use caution when buying money orders at Giant. I purchased MOs at the Lancaster Ave Giant for more than $700.00 which were returned to .me by the payee. Giant has refused to make a refund. Manager has been evasive with a cavalier attitude.
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June 2023 by Cyndi K
This five star review is for Nolan who works in the deli. He really hustled today and was on his game. He is an asset to this company. Thank you Nolan for going above and beyond for the customer!
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May 2023 by Matthew Burton
Love the flash food app. Unfortunately this giant will throw out items that were bought and make you go thru the app for a refund
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January 2023 by Kathryn Bush
Terribly slow in the deli every time. See 4 people standing around doing nothing and only one helping customers. The absolute worst. I wouldn’t rate them so lowly but it is EVERY time.
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September 2022 by Jess s
This 5 star rating is strictly for RoseMary who is typically at self check out. What a pleasure. Every. Time. I. Come. In. She is the real MVP!
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July 2022 by Jake B.
The seafood selection is very poor compared to other giants which is disappointing. Can't get anything fresh here. The self checkouts are a nightmare constantly making you ask for assistance for simply moving your bags. They need more employees here because the lines are ridiculous.
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April 2022 by Pawz Furever Grooming by Dawn
There prices r ridiculous gona find a new go to cause I ain't paying 42 dollar for a chuck roast ...their prices on groceries have sky rocket smh unbelievable
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February 2022 by Jeannette M.
This location used to be great but since the pandemic its has gone down. Customer Service is awful the women behind the Customer Service desk today had such a scowl on her face, honestly she would have looked better with a mask on. I said hello to her and she didn't even reply , did my transaction and didn't even ask if I needed anything else. It was the worst! Also the produce is not the freshest but yet one of the most expensive. Hoping this location gets their act together.
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January 2021 by Joe Strain
Poor adherence to common sense pandemic procedures. Stop bending over backwards for big un-evolved babies that can’t wait their turn. Isles should still be one-way, checkouts should be controlled. This is why society will keep cycling through spikes in infection rates for another year. Be a community leader!
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December 2019 by Heath C.
Recently bought a birthday cake and it wasn't even 1in high with 1/16in of frosting on it. Very disappointed.
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June 2019 by Amina R.
I have to say I am very disappointed with my recent visit to Giants Food Store at 600 Lancaster Ave. I specifically went to the store to purchase shrimp because the circular said the shrimp was $5. While checking out, it rang up for $10.99. I spoke with the person manning the self checkout. She went to find out more information. Someone who I assumed is a manager came to speak to me and in a condescending manner explained why it wouldn't be $5. However, according to the circular it should have been. She felt like she was doing me a favor by offering me one of the bags for the $5 price. I am sorry but I should have received both for said price. What ever happened to the customer is always right. As well as the misprint being the companies problem; not the consumers. Very disappointed with this outcome!!!
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September 2018 by Tanner Hertzler
Store was nice
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August 2018 by Joe C.
As far as supermarkets go giant sits somewhere in the middle in a sea of options. Not the cheapest nor the most expensive they are moderately priced. Most locations are often open later the some of the other markets so it's helpful during a late night run when picking up necessities. The store was well layer out with wide lanes and easy to navigate. As a plus at this location they did carry some regional sodas which my buddies took advantage of while making the stop. If your in the area it's worth trying some of the Kutztown sodas they offer.
