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February 2024 by Nicholas Lovelace
These guys are idots. I have a 100% stock car which can be towed ive had it towed bu a regular tow truck before but the guy is saying the height has been altered. Has he never seen a sports car before? Suspension on this thing has never been touched. Its how it comes factory look at any other car like mine. Its a C63 amg. Ive even had a lowered car towed before. Just called a towing company they are here now towing it WITH A REGULAR TRUCK!
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January 2024 by Davenna Kilgus
Dispatchers are very rude and very nosey with information that doesn't deal with problem with vehicle and they call people liars about what is wrong with their vehicle. AAA of Reading is a big Waste of time.
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November 2023 by Zach Neideigh
I have been a member of AAA Reading-Berks for 23 years. I was a member on my father's plan from 2000 to 2019 when I got my own individual plan. Countless times over the years I have used my membership to call AAA for someone else. Going back to when I was a teenager and would call for friends, all the way up to last year when I had my wife call from a different state. Some details on that story... I was in Pennsylvania and my wife broke down in New Jersey, 3 hours away. I initially had her call using my membership but she was told that I had to be there when the tow truck arrived... understandable. So I drove the 3 hours and we called AAA again. The tow truck came right away and towed her car back to PA no problem. Today, my wife breaks down on the side of the road while working in her personal vehicle she uses to deliver mail for USPS. She is 10 minutes from our home where I am located. I know I have to be there but I'm going to beat the tow truck to her location so I call AAA as I'm heading out the door. I answer all the questions and was then asked if I was with the vehicle. I explained the situation. I should have just lied I guess. You are certainly incentivized to lie, so anyone reading this please learn from my mistake. But I had done this so many times in the past I didn't think anything of it. The customer service person, Jeremy, informed me that AAA could not help me since they cover me and not my wife and she was the one that broke down. I explained that I had done this many times before and gave examples and told him they are just incentivizing members to lie. He offered no solutions to help me. We went back and forth, my anger getting the better of me I eventually hung up on him. I could not believe AAA, who I have never had any issues with in the past, would treat a customer like this. I drove to my wife and called back. This time I got a different customer service person (I did not get her name) and after giving her all the information, she informed me that Jeremy had put a note on my account that I was not with the vehicle and to not assist me. Again, shocked and appalled. At this point I demanded to speak to a supervisor. She initially said there was no one I could speak to but finally transferred me to someone else which went to voicemail. I called a 3rd time, got Jeremy again, immediately demanded his supervisor, and was transferred to the same voicemail. So here I am with my wife on the side of the road, a customer for 23 years, no help or assistance offered, with a note on my account to specifically NOT help me. I debated just calling a towing company, not wanting to give AAA another cent of my money, but I knew it would be much more expensive, my wife had already been there for a long time, and I have never used anyone other than AAA for roadside assistance in my 23 years of driving. So I went on the website from my phone and added her to my account. Paying $100, $50 of which was a fee for her to be able to use the service immediately. Unbelievable! Apparently you need to wait 48 hours to use your account. But if you're in immediate need, that's easily solved by $50! My wife called, the tow truck came, and I still cannot believe how I was treated by this company that I have paid for, used, and trusted for 23 years.
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September 2023 by Timothy Taynton
I had to call a phone number that sent me a link to request a service. What if I had no data service? Requested service via the site, and then got a call from a different number some time later saying that I had to call "*11" for Turnpike assistance, which is not a valid number. Called that number back, and was told, "oh, not everyone knows that *11 isn't valid anymore, call this number instead." This process took about a half an hour to finally get ahold of somebody that can help. Why is it so exponentially more difficult to get in touch with somebody that is actually useful? This was in the middle of the afternoon on a weekday, by the way. Unacceptable.The driver was excellent though, just the process of getting a call through was ridiculous.
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August 2023 by Erin Wojcicki
Disappointed in my experience today. My daughter bought her first car and is taking it to college with her next week. My dad wanted to get her a membership to AAA so we went today to get that set up. My dad is 76 and has trouble hearing. We were the only customers there and the young man that waited on us seemed bored out of his mind. I'm not going to mention names bc I don't want to get anyone in trouble... especially with how the economy is right now. But I'm sad for my dad, who is the nicest man ever, to have dealt with someone who didn't seem to want to help us. My dad also had to say "what?!" Often bc the young man spoke quietly and also the plexiglass divider didn't help with hearing. It's just disappointing. I'm sure it's not the most exciting job ever but maybe try to be a little more chipper when dealing with customers instead of like we're ruining your day by being there.
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July 2023 by Anthony B.
Well I stopped in to speak with a travel agent around 3:30pm and apparently you can't do that here. You've got to take a QR code and scan it to.... We'll I don't know what. Receptionist was very short with me behind a plastic partition. Not very good customer service. Let's not mention the poor elderly couple on the phone trying to get help from AAA, so they stopped in at a AAA but the staff there wasn't helping them. Very Disappointed
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July 2023 by mrsmusicforlife 2185
I broke down on the left shoulder of 422. To be honest, I was terrified as cars flew passed me at 60/70/80 mph, so I started to cry. The woman who answered the phone helped me calm down and was understanding of my situation. She assured me that everything would be okay and a tow truck driver would assist me shortly. The tow truck company that was sent out was amazing. Thank you!
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June 2023 by Kevin J.
I think everyone should have AAA if saves me on numerous occasions, be my top, my car like being able to get my car to start car breaking down I had to be towed to the county just one of those things alone will cost me an arm and a leg so AAA is worthwhile
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May 2023 by Dona Clemons
I loved it. Went to get two trip ticks to go to Michigan and also picked up some booklets on different places from the east coast to west coast. From the shore to the hills. So many options. Every time I go to AAA everyone is so nice and helpful. I enjoy it.
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May 2023 by Mike Fields
Everyone here is a saint! I honestly am not sure how the staff is able to put up with people day in and day out. I would lose my mind in 30 seconds.Nicole in Automotive was extremely knowledgeable and helpful. All my questions were answered clearly. I can be big d*** manchild at times, and she made it so even I could understand it. Kudos to her!I also appreciate the kind woman at the front greeting everyone. She has a great smile and gives everyone such a nice, warm welcome.Yes, the wait can be long sometimes, so just make sure you allocate an appropriate amount of time before coming in. That's always going to be the case with walk-in based service.Oh, and I'm not sure where the tow-trucks come from, but the roadside service is always spot-on as well!
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February 2023 by Michele Templin
The staff could not have been more unfriendly. I was the only person there so I know they were not overwhelmed. I have been a member for 40 yrs and could not believe the lack of a positive customer experience.
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February 2023 by Mazie M.
Always available when I needed them in a member of the three As since I was 16 years old. A gift for my mother
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February 2023 by Keith Rogers
I waited for 3 hours and when the tow truck driver came he refused to pick me up and drove away without saying anything else. This was because it was a work van. I understand that companies have policies, but i explained to the guy on the phone my vehicle type, told him I was leaving a job and had tools in the back. Why wouldn’t he just tell me on the phone that they couldn’t tow me? My van is only a small E-150 with barely any tools on it. Absolutely awful!
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January 2023 by Andy Becker
Although I am a AAA Plus member I was refused a tow of 41 miles to my dealership where my car would be fixed under warranty. The rude dispatcher informed me that they are only required to tow it to the nearest garage. This is not what is advertised , so they left me on the side of the road.
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December 2022 by Alan K
Poor customer service. Long wait times. Don't have enough people to service customers. I was told to call back tomorrow for road side assistance.
