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November 2024 by Perry S.
Does not care about their patients. Does not supply nursing care as designated by hospital discharge orders.
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February 2024 by Ali K.
My father was served by Main Line Health Hospice during the last 10 days of his life. Because this service was offered during the height of the COVID pandemic and just as vaccines were becoming available, I must concede that all of us, including the hospice staff, were under a great deal of stress. That said, in the midst of that historic moment, my dad's best friend and I were his care team - we could not leave the house and could not potentially expose ourselves to COVID. We depended on the hospice team to give us necessary support and to guide us through various challenges that naturally arise in hospice. Regrettably, basic necessary supplies were not ordered in a timely fashion, directions for medication administration were not offered in a comprehensive way, attention to nausea maintenance was not attended to, and, as a result, my father's care was sub-par resulting in some unnecessarily uncomfortable and painful experiences for him. Most painful - and I mean truly painful - is what happened in the final moments of my father's conscious life, when we were served by an on-call nurse who used an unkind, raised voice with us, accused us of not providing my dad with accurate doses of pain medication (which was inaccurate and unfounded), and basically met us with a great deal of harshness at a very vulnerable time. It brought me to tears and I had to leave my father's side. The nurse then proceeded to administer morphine and my father was unconscious from then on until his death. His last moments of speaking with us were robbed by a lack of grace on the part of this Main Line Hospice staff member. In short, this experience was traumatizing and I'm still impacted by it three years later. My advice: proceed with great care and extensive interviewing of service providers before choosing Main Line Health Hospice. This time in a family's life is precious - protect it. I only give two stars instead of one because all the service was offered during the Pandemic.
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September 2023 by TriciaConsults IsDeleted
This is specifically for their Billing Customer Service. I’d give no stars if I could. I love my providers!
Where does Main Line Health fall short? Their billing!! They have billed my primary care claims wrong to IBX and even giving them a couple months to resolve it I still have claims they can’t seem to fix it despite promising me they would 7 weeks ago. That’s why I am submitting this review. The providers are great but the billing gives me a headache they don’t want to resolve. When I mention this to other MLH patients I get similar reports. Their billing department acts like a third party billing company and reflects poorly on MLH.
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August 2023 by Tricia Begnaud
This is specifically for their Billing Customer Service. I’d give no stars if I could. I love my providers!Where does Main Line Health fall short? Their billing!! They have billed my primary care claims wrong to IBX and even giving them a couple months to resolve it I still have claims they can’t seem to fix it despite promising me they would 7 weeks ago. That’s why I am submitting this review. The providers are great but the billing gives me a headache they don’t want to resolve. When I mention this to other MLH patients I get similar reports. Their billing department acts like a third party billing company and reflects poorly on MLH.
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June 2023 by K brown
Ripped offMain line health in Broomall over charges you especially if they see that you have good insurance . I went in for a cardiac mri gave them a code . I recieved a bill with two different mri billing codes . I was charged 14,000 . I had a cardiac mri before never was charged that amount .
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November 2022 by Rebecca Colagreco
Main Line Home Health and Hospice. My husband currently has services. The OT and PT decided to laugh at me on my own driveway as they were leaving. I do not get anywhere with the social worker. They make things worse and more stressful. I am very disappointed.
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August 2022 by Susan Hammond
Main Line Home Care sent a nurse (Christa) an occupational therapist (Lindy) and a physical therapist (Chris) to help my dad after a hospitalization. They were punctual and professional. They really helped my dad increase his mobility and strength. They provided us with other invaluable information to help him navigate the house safely. We are grateful for their help and support.
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April 2022 by ARI ELLE
WHAT A LAZY INCOMPETENT GROUP OF PEOPLE. LET ME TELL YOU THAT I HAVE NEVER WITNESSED SUCH UNPROFESSIONAL BEHAVIOR FROM A GROUP OF INDIVIDUALS. I TALKED TO ANGELA ABOUT GETTING CARE FOR MY MOTHER AND SHE WAS THE MOST DISINTERESTED, ARROGANT, UNPROFESSIONAL PERSON AROUND. COULD CARE LESS WHAT I WANTED, DIDN'T ASK QUESTIONS, JUST KEPT SAYING IF YOU WANT CARE ITS 175.00. COULDN'T FIGURE OUT WHAT I WOULD BE PAYING 175 DOLLARS FOR? BECAUSE SHE WAS TOO BUSY RUNNING HER MOUTH ABOUT THINGS I DON'T CARE ABOUT. HOW ABOUT TAKING AN INTEREST IN YOUR CUSTOMER SWEETHEART. WHAT A TURN OFF. THEY WOULD BE BETTER IF THEY JUST HAD A ROBOT ANSWER THE PHONE. HORRIBLE EXPERIENCE. I HAD ONE PREVIOUS ENCOUNTER WITH THIS GROUP TWO YEARS AGO, THE CAREGIVERS AND NURSE THEY SENT WERE PHENOMENAL BUT IF THIS IS THE WHAT YOU ARE PAYING 175 DOLLARS FOR PRIVATE SERVICES DON'T USE THIS PLACE. JUST MY OPINION. FIGURED I WOULD POST HERE SO THAT THEY CAN LISTEN TO THE TRAIN WRECK THEY PUT IN CHARGE OF ANSWERING THE PHONES.
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January 2022 by Alexis Thompson
I have been seeing Dr. Hirsch, whom has so far been incredible. We will be performing my upcoming surgery. While I was scheduling for anesthesia, I spoke to Chris at the home care and hospice, Radner location. Chris went above and beyond to make sure I had every bit of information I needed and that I felt confident with the information provided. All of the staff that I have met have been friendly and helpful, but Chris was phenomenal. He even got me a date 1 month ahead of the scheduler. Excellent service!!!
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June 2021 by Corey M.
I don't know who gave these people five star rating it must have been family and friends because their service stinks I'm not a happy client at all they have a bunch of Vikings working for them as Healthcare Home Health Care nurses that horrible they nearly got my mother evicted and tried to say that she was incompetent and did not and could not move about and being dependent on her own total bald-faced lie was told by these people because she did not want to accept their services anymore that is horrible sneaky and conniving that's horrible and really is I would recommend you people to no one In fact I would suggest anybody who's looking for Home Health Care Services not the contact these people or have any dealings with them meanwhile I will be contacting a lawyer about this situation
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May 2021 by Jorge Zambrana
Got my covid shot here, convenient and everyone was nice. Also was able to get it weeks before the city, work and penn medicine offered it. Definitely sticking with mainline. Thanks!
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April 2021 by Pat Farrell
I got my first Covid-19 vaccine shot here last week. It was quick and professional. All the staff were wonderful. Lots of older folks getting their shots. Nearly everyone, staff and patients were smiling and in a great mood.
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April 2021 by Gail W.
Very professionally run vaccine site. Everyone is very supportive and kind. I didn't expect that. I expected to just get the vaccine and be done with it. However everyone is so accommodating and thoughtful
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March 2021 by Null
Convenient. Professional.
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January 2021 by Mercedes Lydon
In 2007-2011, I had an excellent, caring MLH doctor. I moved out of the state but when I returned, I went back to MLH - different doctors. I have noticed how much the care has disintegrated. If you have too many health issues, the docs don't want you. And even though I had medical records transferred when I moved back - records that are important to my care - no one's ever so much as glanced at them. I can tell because I get asked questions that date back to 2011-2012 - questions which are answered in the records for 2012-2019. Very scary actually.
