-
February 2024 by John Gluth
Can a Walmart really be rated higher than 1 star?
-
December 2023 by Lissa C
I like to try to write positive experiences to help people know where to shop. Unfortunately my experience is with Pottstown Walmart have not been positive. I bought a water bottle from their store less than 2 months ago. There was a sticker on the bottle with the UPC on it but no other packaging. No it did not keep the receipt for the sticker. I didn't assume that something would happen to the bottle! Yesterday it started to leak so I inspected it and found a tiny piece of plastic slash rubber that I hadn't been removing when I cleaned it. I removed it and tried to put it back in only to find that it doesn't go back in easily. I attempted to bring the bottle back to Walmart to exchange it for a new 1 and was told, by the four women standing around in customer service, that if I didn't have my receipt or the UPC that that I was not able to exchange it for the same exact bottle that they are still selling! I was told to take a picture of EVERY Walmart receipt now for future purchases! A manager walked up as I was walking away and asked about the situation and thankfully told me if they have it (the exact 1) in stock, I can exchange it. I am SO grateful to him for being a decent honest man! As my husband and I walked away, my husband overheard the women customer service workers tell the manager "we just told her no, you should have said no to her"! WHY IS THERE DIFFERENTIATION IN THEIR RETURN POLICY!? Didn't they like the look of me or my color?! Props to the Hispanic manager for not being biased! I drive by that Walmart every single day but I will purposefully go out of my way to never shop there again! By the way this happened on December 5th 2023, between 8 and 8:30 am. Also thank you to the worker, back with the water bottles, who looked up the inventory to let me know that there weren't any there in stock at the moment. When I couldn't find the bottles on the shelf she came up to us and offered us help. That is an exceptional worker. Someone who sees a customer in need and offers assistance without being asked!
-
December 2023 by Samantha Zuber
This place has gone down hill. Shelves are always empty. Ever since they put groceries in that was the end of it. They only worry about the food section and disregard the rest of the store. I could go here at one time and find anything I was looking for. Not so much anymore.
-
November 2023 by Megan R
I really like how the store is laid out. It makes shopping easier. The prices are always fair and there is nothing like knowing the employees are right there but navigating through everything myself
-
November 2023 by Suzan Wolfe
I have nothing but positive comments on all aspects of every trip I make to this store except for one area where I continually find the staff unhelpful, lacking in general knowledge about the products they sell and usually unpleasant to down right rude at times.
-
November 2023 by Shawn Strunk
Not to crazy about Pottstown Walmart. The product selection is mediocre at best. Never more than 1 or 2 registers open for check out. You basically gotta check yourself out. The men's section is terrible. Idk who's in charge of picking out the clothing for men but everything is way more expensive compared to the woman's clothing and it's just horrible in taste. Wouldn't wear half the stuff if it was free...
-
October 2023 by Billy L
For a Walmart it’s not bad. Well lit, pretty clean, and it’s huge. They literally have everything you could want
-
September 2023 by MGK Dude-Hat
It was nice shopping at this Walmart location. As always parking is ample and easy. Found everything what I needed for my sons school supply. Very affordable. Thanks all the staff members.
-
September 2023 by Jessica Zavalick
I love this Walmart, whenever we have an issue, whether it be trying to get an electronic or something in a locked shelf or photos we printed, only once did we have to wait. It's kept clean, and they have everything, garden, food, and the regular shopping items. The kinda aren't that bad! They have self check out which is usually busy, and one or two other lives open with cashiers, which go fairly quickly! All in all, I love this Walmart the best!
-
September 2023 by Silke Erney
Always great. Huge selections of everything and almost anything all in one place. Customer service associate was awesome and did her job with some urgency because of the line. Wish i could remember her name.
-
August 2023 by ruth je
I went in to buy 1 item, and for some reason I had trouble finding it. So I found an employee and she immediately said "No Inglés."I wasn't expecting that, so I tried to say something and she just kept shaking her head at me. Seriously?I found another young lady, she promptly helped me out. And to my understanding, she informed me that all staff knows how to speak English.I'm not sure what the charade is for but, if you do not want to work you should stay home.
-
August 2023 by Steve
It may have improved recently, a little, but a lot of the products weren't placed on the shelves. Stock wasn't being restocked and most of the time you have to go to self checkout.
-
August 2023 by Loretta Hodnett
Walmart used to be a great place to shop, but not anymore. Between the crouds that are ignorant n the minimizing the checkout n a guard checking my bags, it's no longer my go to place for anything. Prices are not that much cheaper to go n shop.
-
July 2023 by Diane S
Update: Walmart reached out and made it right.---Tried an online order and had it delivered. This is fine for household stuff but DON'T get any food from here. Half of the box of strawberries was rotten and the bag of lemons were also rotten and apparently leaking. I met the delivery person at the door, so they weren't left outside either.. By the time I paid for the delivery, tip, and then had to run to a different store to replace the items at the last minute, this was a very expensive mistake.
-
July 2023 by Rebecca S
It was alright, but it was a very big store and the stuff we came in for turned out not to be in stock. I thought the app said that one of the items was in-store, but it wasn't stocked up in the aisle where the app said it was.
