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December 2023 by Skip Dinglechuck
Look at the recent reviews, I don't need to go over what they've already described. Switching banks immediately, nothing but trouble with these guys
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December 2023 by Al Sanft
I’ve been a member there since 1989, so rating only one star is very difficult, for me. They resolved an issue that I had with 10 and 20 dollar fees. Then, when it reoccurred, it was resolved by a different employee/manager, more thoroughly; or so I thought. The third time, I dealt with a different manager and, perhaps, they’re superior. They argued with me until my face turned red. I had done absolutely nothing since my last visit, but now the same fees were justifiable. I’m not ready to give up on them, yet. Situations like this make me understand how the seniors that lived through the depression had a serious distaste for banks.
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December 2023 by Addie McCabe
I have been a member for many years. The employees are always kind and respectful. I wouldn’t bank elsewhere!
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November 2023 by Elizabeth Deck
Nothing but problems with this bank ever since they went through that system upgrade over the summer! Their new app sucks and barely ever works. They will randomly close your account with zero notice for no apparent reason. Customer service is mediocre at best depends on who answers the phone and actually knows what they are doing. I have now been waiting for over 10 minutes to speak to a supervisor and have yet to get one one the phone. Sent an email to the manager indicating an urgent matter and requested a callback and have yet to hear back from her.
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September 2023 by Kayte Aschenbach
I opened a checking and savings account and told the women I was not going to have direct deposit into this account. There is a charge for 1.25 a month if you open a checking and do not have direct deposit. I was never told this or I would have never opened an account. I minute I saw this charge I called and scheduled to have my account closed. I had to come back because it was never closed the first time(I noticed another charge). Welp they never closed it after the second time because there’s another charge a month later. I am done with this bank so I go in to cancel both my accounts because I do not trust this bank at all. They gave me a refund for all but one $1.25 charge. I will never recommend this place. The people are nice but don’t know what the hell they’re doing
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June 2023 by Andrew H.
I've been a member since birth and it has significantly gone downhill in the past 5 years. They've recently "Upgraded their System" and it has been nothing but issue since. 4 business days to process a payment to another lender, multiple days to full access deposits. Just absolutely awful, it feels as if my money is being held hostage. I know I (as well as many others) am actively looking for another financial institution.
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June 2023 by Angela Banyai
I recently financed a new to me car from Premier Motor Group in Spring City and Tri County gave me a great loan. I can't wait to further my banking relationship with them ☺️
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May 2023 by merk
they dont answer the phone. app is always down. switch to another credit union/ bank soon. any recommendations.
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May 2023 by michael miller
I have been a member at TCAFCU for more than 20years. The customer service has never been worse. Try calling to get help. I by pass the phone menu and go to loans because no one else picks up. The last straw was today. They rolled out a new online banking service. I was told by an employee They are getting thousands of calls with problems. Personally getting logged on was horrible. Took half a day and five calls. But what is even worse they did not transfer our data bases of historic payments or the payee info. This is a financial institution. They lost our data. Because of the “UPGRADE” Online banking has been down for a week which has delayed our ability to pay bills. So now We the customers have to upload all of those payees all over again. Rather than do that at TCAFCU. I will be entering that data at a new bank or credit union. I will no longer do business with them.
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May 2023 by mike shine
I always use tri county for all my loan needs. They have the best rates, and make the whole process seamless.
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March 2023 by Eric D
Went in to do a shared branching transaction and it was a horrible experience. Wasn't greeted by anyone despite multiple people making eye contact. And, having worked in a bank before, that is one of the worst things to do for security. I went up to do the transaction and was told I had to fill out a paper from the island and that some slips should be there. Still...no greeting. Filled out the slip and waited briefly for another teller who didn't greet me. Then he said he couldn't find my account and instead of trying to figure out what the problem was, he shrugged his shoulders and stared at my wife and I. Tri County lost out on this potential customer since I recently moved here from out of state and have been looking for something local.
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December 2022 by J H
They're never physically open during a time that is convenient for working class people. Closes for inconvenient weather that lasts for only 30 minutes. Mobile deposits and ATM deposits take 5 business days to receive. What kind of bank is this?
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December 2022 by Dylan C.
Only 1 star because that's the lowest possible choice. Customer service is absolutely terrible there. They speak kindly but their words mean nothing because they don't actually care to help. If you use PayPal or other cash apps, DO NOT use this bank! Every time I use PayPal i have to wait 3-7 business days for my money to transfer even though it's immediate for any other bank. The Pennsburg manager/assistant (don't remember) told me that since they're a small bank they don't have the same systems as the bigger banks so that's why their transfers take longer. Then i was told that i can pay $25 to stop the transfer if i wanted to stop it. They refused to even waive the $25 fee even though i was already told that I'm stuck waiting 3 days because they don't have the proper systems to run a decent bank. The minute this is sorted out i am deleting my account with them and going to a real bank that can afford to get the proper software and who actually treats their customers with respect
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December 2022 by Melissa Moore
This institution has some of the worst policies. There is a fee if you do not withdraw a certain amount of funds from your account. They hold deposited checks an exorbitant number days when they clear due to EFT in much less time.
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October 2022 by Mary Lloyd
Have been with this CU for more then 20 years. Things have definitely changed a lot of the last 10 years. Charges for not taking a minimum out of the ATM, charges to use your own savings account for over draft, etc... My biggest issue is never getting anyone on the phone. Oh hold for 15 minutes, still only one caller ahead of me.. I get tired of waiting and hang up. Trying to have money transferred into my account from an outside account won't even work. I like them, the people are nice..
