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February 2024 by K W
If I can give this review, no stars, I would! I have been baking with PNC for over 15 years came into the Branch in POTTSTOWN only twice To withdraw Money each time it was like, pulling teeth, gave them too far of identification, even filled out the withdrawal slip! Avoid this, Branch! especially if you were a person of color!!!!
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September 2023 by Mitch Miller
We love John the bank teller. He told me today he was having an "eh" day, I hope it got better. 10/10 would John again.
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September 2023 by Benjamin Hendricks
Not good today, arrived about 12:50 pm (they close at 1 pm), waited 25 minutes still couldn’t take me because line inside was so long. Ended up leaving.
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September 2023 by Sue Oxenreider
Great service and friendly interaction with staff.
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July 2023 by Trevor Barron
Matt cares about his customers and former customers. Spent a lot of time helping me dig through statements to reconcile an issue with some big gov problems.
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July 2023 by Sean Keehn
Nice management. Very professional.
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May 2023 by Avelina Pearlman
I’ve conducted business in this branch numerous times and have required assistance with some of them. Matt Griffith, Branch Manager, has been extremely helpful in several instances.I came in today requesting a large amount of documents that required him to pull archived materials. He was very patient and pleasant throughout the process, even though I’ve kept him beyond business hours.It’s this special attention to customer’s needs that have kept me a PNC client for a very long time.Thank you, Matt, for being SO awesome!
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May 2023 by Ross Sadler
They won't take change for deposit unless you roll it. Ridiculous that this large of a bank won't Invest in a change counting machine when. Quakertown national Bank has them at every branch for free.
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March 2023 by Ann Sachs
People are very nice but very disappointed in their fraud department!! Sad that they are waiting on the person who scammed me to respond to my dispute...seriously!
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March 2023 by Scott Hill
Great customer service and friendly staff.
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March 2022 by Terrie
This is a big bank. But, they are the most local and down home people. They care more about their customers than any bank I’ve worked with in my long life. I used to love Penn Liberty. They were bought from a huge Delaware bank. So, that service went down hill.The branch manager at PNC Pottstown High Street is at the bank usually and eager to help. They are just so lovely and do such an excellent job. Would highly recommend. Not all branches of PNC are like this one!! It’s special.
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February 2022 by Matt Gardner
Filed a fraud complaint online for a transaction. The merchant said the product would be shipped within eight weeks due to covid and supplies. Fast forward to January. It didn't arrive and no updates. PNC (Patricia at the call center) said you have to file a dispute within thirty days no matter what (I have it on record from her). How can you dispute something within thirty days when deliveries are in general behind? What a joke of a bank anymore.
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January 2022 by Christine Wagner
I recently had an issue with my banking access and called hoping for assistance and Linda resolved my issue instantly. Thank you so much!
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January 2022 by Kellie Birkhead
Deposit is never working every single time I come here.
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October 2021 by HowsDaJello
Great bank, Matt and Maya are awesome.
