-
October 2023 by Alan Y.
I went in for a maintenance today, and everyone in the service department was so professional, friendly, patient and knowledgeable! I am going back to here for my next maintenance for sure! Shoutout to them all!
-
July 2023 by Tom K.
Great experience from start to finish! We purchased a 2023 CX-5. Our sales rep, Mike Maggio, not only tailored a seamless purchasing process for us, but made it a pleasant experience. Great introduction to the car and the dealership. Looking forward to a fruitful ownership and support from Mike and John Kennedy Mazda!
-
July 2022 by Craig M.
I took an occasional use car thee for annual state inspection. I bought the car new there and it has only 16k miles on it. Halfway through the service manager told be there was debris on the air filter and recommended it be changed. I declined. When I got home I removed the filter for inspection. There were parts of a leaf of no more than one square inch. Mazda, service interval is 27.5K miles. When I confronted the manager he refused to acknowledged the absurd and profit motivated recommendation. Don't go there. You can expect the same advice. Here's a pic!
-
October 2021 by Sarah Tevis
Great experience and love my new Mazda !
-
April 2021 by Marjorie A.
I love this dealer! This is the second car I've purchased from them. The staff are polite and respectful. They answered all my questions without being condescending or treating me like a "**** girl". The dealership is clean and well maintained. Safety precautions are in place to make the customer feel safe while on the property. An appointment is required for the sales team but I did not feel like this was an inconvenience as they worked around my schedule. The advanced notice allowed them to wipe down a car for test drives. They were fair with the appraisal of my old vehicle and offered additional incentives for being a return customer. My salesperson, Kaj Seel, was awesome! I loved chatting with him. He was very knowledgeable about all Mazda vehicles and easily guided me through the purchase of my new car. I highly recommend this dealer if you are in the Pottstown area and looking to purchase a Mazda.
-
January 2021 by Devon J.
Do not buy your car from a John Kennedy dealership. Their sales manager, Michael Armstrong, is a liar, raised his voice to my girlfriend and myself, and even took off his mask while we were in the same confined room as him. This kind of unprofessionalism and neglect to our lives is incredibly disrespectful. The other (non-John Kennedy) Mazda dealerships in the area offer significantly better prices and better customer service. Don't waste your time. TLDR version of my story (too long to post here) - Requested an out the door price for a car. Were provided a number. Double checked that number and verbatim said "This is the out the door price, right? Taxes, fees, etc all included?" Came back the next day to buy the car at the agreed upon price and verified one more time on the price and details. Went into financing to do paperwork. After 2+ hours, we are about the sign the final piece of paper when I notice a number that is $5,500 higher than what we agreed upon. Sales manager came in and raised his voice that it is the number we agreed upon and we are wrong, even condescending us. Takes off his mask while in the same, closed door, small office space and continued to raise his voice. We walked out on the deal and bought our car from a different dealership. Second dealership was much more professional and valued our health and wellbeing. I highly advise against anyone from buying a car here. Their sales manager is a liar, he is disrespectful, and he has no regard for your wellbeing as he took off his mask while raising his voice in a confined indoor area. While I can't say how their service department is, I wouldn't take my chances.
-
May 2020 by Corey C.
Set up an appointment for an oil change, at no point was I told it was drop off only. I arrived at 715 for my appointment at 725. Customer Service person pulls in after me as I was standing by the door waiting, goes straight into the other entrance, I sit there for another 20 mins before knocking. When he comes to the door I ask "is it drop off only" he says Yes. My wife and I just had a baby so it's not that easy to change everything in vehicles and it's a 20 min oil change. So I say "well I wish someone would've told me that I needed to arrange something". Do you know when you could get to it? He replied "no I have others in from of you" then I asked to reschedule, he just huffed and said "were really busy".... OK I'll take my business elsewhere.
-
May 2020 by Amy Michalczyk
I already knew I wanted a Mazda, but I had some trouble finding the right sales person. After 15 minutes on the phone with Mike Briggs, I knew he was the right fit for me. All my questions answered, straight forward, zero smarm factor, with just the right amount of sarcasm (in a good way) to keep the whole experience positive and not at all what I dread about the average car buying experience. Nate, the finance guy was also easy to work with and helpful to boot. When I find myself in the market again, there will be no question who I will turn to. Thanks for making it easy for me.
-
May 2020 by Ashley Rawls
Thank you to Nick for helping my husband and I buy our brand new CX-5. He made the process fun and easy, despite navigating a 6 ft. distance from each other, and had great communication with us the whole way. We highly recommend!
-
May 2020 by Tara Pietruszynski
I purchased my first Mazda (CX 5 to be exact) this past Saturday and Mike made this weird buying process as smooth as possible. He even allowed me to take the vehicle for a quick drive around their parking lot to ensure it was everything I wanted. I will definitely reccomend this dealership to anyone who needs a vehicle. now I just wish I could drive it more. haha.
-
February 2020 by Ashley Marie
I had an amazing experience with Kaj and Nate!
-
November 2019 by Barbara A. Newberry
Excellent sales and service departments, both of which made our 2 recent car purchases easy and fun!
-
November 2019 by Linda Roberts
Excellent service department. Knowledgeable staff. Prompt attention.
-
June 2019 by Ashley M.
I can't express how amazing and helpful the employees were at John Kennedy. They helped me find the perfect car for me and made the whole process very easy. The staff went above and beyond to best fit my needs. This was the first new car I've ever purchased, and they were very patient and thorough to explain everything to me. I would recommend this dealership to anyone looking for a new car!
-
May 2019 by Mark B.
The team here has now twice gotten us out of bad situations with automobiles. They were able to take 2 negative situations and turn them into positives and make it a place I want to repeat shop from and recommend to family. You can't go wrong with anyone here!!!!!
