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April 2023 by Crystal Weideman
If I could would give 0 star. No itemized bill. Plus it was gonna cost $986 for my taxes when the guy we had been going to before we moved charged us $212 the year before. He gave an itemized bill with what forms and how much each form was. Jean Wampole was a complete Bi*** the entire time. Couldn't figure out how to do most of the things required. No upfront pricing, was told by corporate they have no standard pricing, the accountant charges what they feel it should be. Utterly unprofessional. Will drive the hour it takes to get to old tax guy. Was also told by corporate to complain to the branch manager and not them. This is not customer service! Since they replied, we did contact your corporate number and they said to contact the branch manager, when we called that number, it rang, then said the number you are calling cannot be reached. Not calling corporate again to get told there is nothing they can do. The guy we use to go to charges $85 to fill out standard 1099A forms, some forms were $5 some were $9 but last year was only charged $212. $986 is and unbelievable amount to be charged. No one should ever use this company!
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March 2023 by Anna McAlpin
Jeanne is always a pleasure to work with. She's very professional and knowledgeable
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March 2023 by Lina Saenz
Great serviceQuick and easy
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February 2023 by Alice Calhoun
The lady was very nice and professional. Great service
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February 2022 by Quentin Stoudt
Horrible!! Tax preparer messed up our return and can get NO help!! Manager doesnt contact us back, customer service was no help!! Been trying to get help with this but there customer service is useless!! Never will use them again!! $850 in feesfor a messed up return??? Thats unreal!!! There guarantees mean nothing!!! Total scam!
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February 2022 by Julie Moser
Used them for years and never had a problem! This year paid double the fees and the lady messed out turn up losing us $1900 still waiting on manager to call back! Have called customer service but was told manager has to handle this! What if they don’t call back? Gone and told the same thing! Manager never in! They have a guarantee but can’t wait to see if they back that! Why do u hire people who don’t no how to do taxes ??? Lost our business for sure!
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February 2022 by Julie Moser
Will never use them again! We have been loyal customers for years! This year the women not only messed up my fiancé’s return but he got less then he should of back! He paid $800 in fees, which is triple what we ever paid there! They have a guarantee of the biggest refund or you get your fees plus $100 back which is a LIE!! He HS been calling every number given, created a ticket, called escalation number , called manager multiple times with not one call back! We have the proof and all but can’t get any help! Never using them again! False advertising for sure! Not to mention $800 in fees?? Unreal!
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January 2022 by Mako From The Mist
Thanks a lot for the help Nadia is the best!! Very helpful satisfied customer
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September 2021 by Mulla Mitch
Thanks a lot for the help Nadia is the best!! Very helpful satisfied customer
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February 2021 by Mulla Mitch Music
Thanks a lot for the help Nadia is the best!! Very helpful satisfied customer
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February 2021 by Rah Rah
Jean started my return and Nadia finished due to shift change. The both were fast , efficient and pleasant. I will be back
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April 2017 by Nancy Torrens
Love them have done my taxes for a while