-
March 2024 by Megan Murphy
East=y to work with, professional, and friendly
-
March 2024 by Kevin Griffey
Friendly, Nice, Professional, Accurate
-
March 2024 by Ray Wagner
Very professional she is excellent at her work
-
June 2023 by Alston Pownall
It’s been 7 weeks since I filed my taxes in person at Upland Square location. Their “tax pros” couldn’t even do a simple return right. I told Marcia Levengood I only had health insurance for 4 months out of the year do I need a form from them, she said no. Well turns out I did and they denied my return. I send them the form and then it gets accepted but my account gets flagged due to this senseless error made by their “professional”. The IRS mailed me something saying I needed to verify my identity through ID me app. This was a month after I filed and it says I won’t get my return until up to 9 weeks. Needless to say times are rough and I need my hard earned return. So if you want your return fast DO NOT GO HERE. If they can’t do my simple return right imagine what they will do to yours. Not to mention I call them several times and all I get is “yeah that happens sometimes that’s unfortunate”. No accountability for their clear and obvious screw up.
-
April 2022 by cassandra mcfadden
Angie our tax specialist knows her stuff and is very thorough.
-
April 2022 by Satya nerella
I had a virtual appointment with an agent there and it was no show. After calling them several times, I was able to get hold of her and Updated MyBlock app with all my documents fkr tax filing. Ever since, complete radio silence. I left several messages and Emails. Not a single response. Not sure if I should wait for move along. Worst.Customer.Service.Ever
-
March 2022 by Janine Springer
Linda was amazing!!! This location at Upland Square was absolutely wonderful!!! The staff was friendly and knowledgeable. We got there a few minutes before our appt time and were greeted warmly by the receptionist. We only sat for a moment becfore Linda was ready for us. Linda was great!! She was awesome!! She took the time to explain to my 90 yr old grandmother what she was doing, and made my grandmother feel heard when she spoke. Alot of times when we are out people tend to disregard her. But Linda did a wonderful job and we scheduled for my grandmother's taxes to be done with her next year lord willing. Thank you Upland Square HR Block for a painfree tax prep experience.
-
June 2021 by Amina
Jane, the lady doing my taxes is very friendly and patient. I dropped mine and my husband's paperwork to the office about 2 weeks ago. Jane called to aske me some questions. When I mentioned my husband, she said she couldn't find any of his paperwork. I dropped off his w-2 with my stack of paperwork to another lady in the office. Jane searched the office for it but couldn't find it. Someone lost some of the paperwork I dropped off. Then I found out that the preparer who did my taxes last year at a different location, missed one of my deductions. I have been using HR Block since around 1999. I've never had any problems with them until now.
-
May 2021 by Sassy Sensei
Absolutely love Nancy Ellis! She's extremely knowledgeable and personable. She makes you feel welcomed and explains everything as you go. It was a very pleasant experience and I can't wait to see her again next year!
-
May 2021 by Cindy Ann
Loved Nancy Ellis! She's very knowledgeable and personal at the same time. She makes you feel so important and at ease. It was a real pleasure getting taxes done by her.
-
April 2021 by Diane Gambone
I've been a customer for 27 yrs and u don't give discounts to Loyalty customers
-
March 2021 by Bambi Lee
Fast! Efficient!Thorough ! Nancy Ellis is hands down the best tax preparer there is! She’s been with Block for over 50 years! Highly recommended
-
March 2021 by Leyda Gonzalez
My tax professional was helpful, efficient and I feel confident in his abilities.
-
March 2021 by Alicia Duliah
I made an appointment and dropped off my taxes a day before my scheduled appointment since I was going to be out for once as I limit my outings to minimize exposure. Tax pro called me back 3 days after my ‘appointment’ passed (and my calling her first) only to advise that she needed more information. Completely understandable. I provided this over the phone. However, I advised I would check on my end and call back too. I called back the next day (she called me at 7pm so I needed the other company to open) and was unable to reach her so I left a message.Called back multiple times. Left messages directly on the tax pros voicemail with no response. Kept calling to ask for updates as I was never called directly. Spoke to TWO separate office managers that assured me it would be handled and my return would be completed. Nothing. They have literally had my taxes for over 3 weeks. It will be a full MONTH early next week.Still no proactive call from H&R Block. Finally called tonight and asked to speak to the office manager again because I’m at a loss. She is going to have my taxes done by someone different now. I literally gave them 3 forms. My W2, my mortgage information and a 1099r for my 401K distribution. This place is a joke. Don’t do it. Take a quick trip down 422 and go to the Collegeville location and save your sanity. Nancy there is a gem.I understand that Covid messed things up this year but c’mon. You can’t even call me back after over 3 full weeks? Such a waste of time. Would do zero stars if I could.Office managers were nice but being friendly doesn’t run and sustain businesses.
-
March 2021 by Emily Karr
The last two years Angela Peloro has prepared my tax documents. She is always very pleasant and helpful, and she gots everything together quickly.