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September 2023 by Terrie
Carissa helped me make a return and purchase other items. She was so generous and really helpful. My experience with the store is based mainly on my interaction with her. She welcomed me in with the warmest most genuine tone and greeting. It was just perfect. Made me feel welcome. I had been here before and felt differently. Here is to Carissa for a job well done!
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August 2023 by Mary Acar
Really affordable store with a variety of style options. Quality is a hit or miss
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April 2023 by Katrina Montique
It's cool. Not many clothes for thick women.
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September 2022 by Aly C
I ordered a dress online and paid extra for express shipping since I needed it for a certain event and it was supposed to be here in 1 to 2 days so I called them on the second day to see why it still hadn’t come and they told me it still wouldn’t be here for another two days. I told him I did not want the dress anymore and she told me that I could call back once the dress was received and she would give me a return label and I would get a full refund which is exactly what I will be doing. Don’t offer the express shipping option if you’re not going to stand by it!!
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August 2022 by Girlie Girlie
Fashion is always changing, so with that being said this is the place to shop for your teenager or young adult, because of their great prices!!I do wash a lot of our clothes in COLD WATER & also hang dry (probably the reason why they don’t fall apart or get discolored)HINT ?Staff is always FRIENDLY. Love that sometimes they are wearing the clothes from the store. Store is very organized and looks like they have it color coordinated.***Philadelphia Premium Outlets ♥️
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June 2022 by Celia Marie
My encounter in your in-store today was really hurtful. I have a special needs daughter and we were in your store for about 10 minutes this afternoon at 2:00 p.m . and I’m Aware that about five of those minutes she was crying and upset as her brothers tried to calm her down. So I gently asked her older brother to take her outside so I can finish paying for our stuff . As I approach the counter and completed my order one of your employees Tina , felt it was necessary to say loud enough so the entire front of the store including myself, that child was just so irritating and she hates children like that along with a few other things I couldn’t and glad I didn’t catch towards My daughter Mya even at a glance anyone can tell she is special needs ! I was mortified and told the manger! I’m sure that did absolutely nothing but just a heads up to any other special needs moms out there ! Maybe this store isn’t for you to spend money at !!!!
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June 2022 by tolitos jones
Not the best selection for men, but that's understandable.
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March 2022 by Kelly
Went into the store today around 11 am to try and return a shirt. I walked in and never got greeted. The woman came over with an attitude and all huffy asking if I was exchanging. I said yes and took my shirt out of the bag and she threw it right back in my bag and said we don’t exchange body suits and the tag needs to be on it and threw the bag at me. I was in shock. Working in customer service myself, I could not believe how rude she was to me. What once use to be one of my favorite stores I will never go to again. Word to the wise, If you are that miserable at your job there’s tons of other jobs hiring right now where you don’t need to deal with customers directly. Forever 21, you deserve to have better employees working for you.
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March 2022 by jennifer edwards
We bought several shirts. One ripped to shredds the first time I washed it. Neither the store nor corporation would exchange it.My kid loves this store. Not sure we will go back.
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August 2021 by Savannah Butcher
The forever 21 at the outlets in Philly is my favorite one. They have different stuff than the other stores in the mall near me.
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August 2021 by Joe Santiago
One of my wife's favorite places to shop
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July 2021 by D Dogra
no sale here
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March 2021 by Maria Morales
Always has something for me
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February 2021 by Doron Miller
Had what I wanted
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December 2020 by Rhina Alvarado
Nice store and well organized.
