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February 2024 by Huep Luong
I came to Costco in Limerick end of August and install 4 brand new tires. The guy told me it also cover flat tires, road hazard and helps for free tire rotations. All great stuff.January 17, 2024- got a nail on tires, drive my car with spare tire to Costco. Not replacing a tire, only need patching. The guy told me the appointment is full today. The earliest they can take me is sometime on Friday.You think I can drive two days straight on a spare tire. I am willing to wait or come back the same day if they can patch the nail.Nope, the guy say no can do. They can schedule the patch on Friday instead.What kind of company say all the great stuff that they cover and when you need them to patch a nail or fix flat tires, they turn you away? Unreliable, unreasonable, unprofessional. Customer service sucks so bad. The people that work at the Tire Center should just quit or fire if they don’t know how to take care of customer. I would never go back there anymore.
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February 2023 by TC M.
The audiology staff at Costco Pottstown/Sanatoga is fantastic. The entire experience was professional and after we ran into a glitch, the customer service was excellent.
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January 2023 by Manish Sisodiya
They cheated me on tire warranty I have used brand new tire bought from Costco and due to flat tire repair I visited and they said not repairable but we can credit prorated amount and I can’t believe they credited 50% only how come 6 month tire life used over 50% ??I trusted Costco and customer since 2016 but they seems it’s better to not trust blindly, Sam’s club gives better customer satisfaction now a days. I drove 40miles everytime I shop Costco because of brand but it’s time to move on to other brand may be Sam’s club or BJs
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December 2022 by Dave C.
This place is just TERRIBLE! I went there to get a computer that I saw on sale on their web page only to be told that it isn't on sale in the store.I asked to speak to a manager, got "clueless" Jolene who told me the same thing and went on to tell me that the online company is a "different" company.I asked her where it explains all of that and she said that she doesn't think it says it anywhere. So I again asked to purchase the computer to at the advertised price and she refused treating me like I was an idiot who was just supposed to know about their deceptive advertising.So much for customer service! I will not be renewing my membership!
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November 2022 by Malcolm U.
I am/ was really shocked and appalled at the back pedaling that management is now instilling in their staff regarding returns. I can understand if a customer has been abusive with it etc, but, surely not in a case where a stellar record is involved with a lot of money spent, and a VIP customer as well. I say Backpedaling because when the account was initially opened, the very first thing inquired about was the Return policy, as it was a new venture, and I had never shopped there previously, although I heard great things. No one in customer offered any acute clarity, instead, the conversation was primarily based around Customer Satisfaction and that if ever I was dissatisfied with a product, simply return it at anytime. Excellent, you have my business. Again, no abuse of this privilege whatsoever. Recently I purchased a food item, and upon getting it home I realized it was cracked on the bottom. As it was late I planned on taking it back. In the meantime unplanned trips were made there to shop while out running other errands, and on one trip I purchased another of the exact food, albeit the original was still at home in my refrigerator, which I still had in mind to return, although I had forgotten about it several times. The one time I remembered about it before leaving home, I packed it up and visited the store. Immediately customer service started telling me they couldn't return it because the item was expired and that it was past its return date. This, I did not comprehend, as I was brought into this arrangement based upon Customer Satisfaction and here now when I went to implement what I was guaranteed I was being given feedback and a different story was being told now, even to the point of them saying it was in print on their signage. Sooo, this is how they were using reverse tactics to try and undo what THEY set in place with myself and I know there's been thousands or more customers they told this to as well, it's not an isolated incident. By saying one thing and having something written, they can invoke & revoke their original stated policy at will, simply saying "it's written right there in black and white", that's Fraud, and deceitfully misleading. The customer rep did get a manager and although he started talking that same thing about it being over the days allotted, I reminded him of what I was told, and they know that many others were told this as well, and about how I actually purchased a replacement prior to returning the original, due to me forgetting to bring it. I'm thankful he returned it, and I won't say he granted leniency based on initial conversations when I set the account up. Initially I opened a bj's and Costco simultaneously to see which I valued more and I kept Costco, but, for the first time inyears, I'm in consideration of removing the auto renewal feature and letting my membership expire. The ordeal has left a very bad taste with me, and I purchased a mattress from them, and guess what I was told the SAME EXACT THING, if for whatever reason I'm not satisfied at any time, Return It. This inconsistency is not good business, and for the very first time ever I'm truly disappointed., and No, I don't believe it was just a handful of employees who told customers that, it came from higher up because I heard this exact same thing come from other employees who worked on the floor as well.
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October 2022 by Michael F.
My woman went into the store to get groceries for her grandmother who is older and cannot do much by herself. After getting groceries she went to check out but accidentally dropped her grandmothers credit card somewhere. My woman went to customer service to see if the card was turned in which it was. They asked for her ID and my woman said this is my grandmothers card not mine. The staff than accused my woman of doing fraudulent actions. My woman stated that she would call her grandmother so they could give the card back which they stated was fine than this blonde older worker pitched a fit and said no. Staff continued to harass my pregnant woman saying she was committing fraud and that the card and her grandmother were fake. My woman said this isn't true that she was getting groceries for her elderly grandmother. My woman walked away to use the restroom and this black hair woman followed her in and just stood there. My woman stayed in the restroom until this lady left. My woman went back to customer service and said she will just purchase the groceries herself and they denied her stating to leave the property before calling the police. Will be calling cooperate about this matter and the individuals who acted like a dumb ass. Staff wanted to act like they had authority when they have nothing but a minimum wage paying job. Will give an update once we contact corporate.
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October 2022 by Faisal Adam
I got back my husband
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July 2022 by Daulet N.
Costco is my favorite wholesale grocery store because they always have amazing deals on staple items. I never have to worry about running out of essentials because I know I can always find them at a great price at Costco. They also have a great selection of non-perishable food items, which is perfect for stocking my pantry. I highly recommend Costco to anyone looking for a great wholesale grocery store!
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June 2022 by Noel B.
Typical Costco and it always seems to be busy. I love the consistency in all the locations. A+
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May 2022 by Kate Bachman
Sylvia at customer service was incredible, professional, and caring. She deserves praise!
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April 2022 by Nicci G.
Your average Costco Warehouse. I like this location more than the King Of Prussia location. Great deals!
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January 2022 by Patricia G.
I've been a loyal member of this Costco for over 10yrs. I have Never had a problem with anything. Every employee I've ever encountered has been more then accommodating & pleasant. I love their signature brand Kirkland. Aside from my usual bulk items I buy when I'm there, I've also bought major appliances (Fridge, Washer, & Dryer) that I love. I've even booked a trip to the Bahamas through Costco. I buy my car tires here too. Speaking of their tire shop, shot out to that crew. I had an evening appt to fix my tire that had something stuck in it. I showed up late and 30min before closing. I completely expected they would reschedule me. To my surprise, not only did they take me, they went above to give me the best customer service. And it was all covered under their superb tire warranty. I Costco!
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January 2022 by Ed L.
In general I love Costco. I have been to many across the U.S. in my travels and they all understandably vary by region. However the Sanatoga Costco really runs super lean. By that I mean they carry half the variety of products that three neighboring Costcos carry within a 20 mile drive. I come to the point where I'm going to make the extra drive just so I have access to products that my local Costco won't carry for some reason. Not sure what management here is doing but it is a real letdown to it's customers. Store is nice, employees are great but the offerings are a disappointment m. If you barely want the Costco experience stop in here, if you want the real Costco experience try another location.
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October 2021 by Love Like G.
Location is convenient, staff is friendly and helpful. I only wish they wouldn't discontinue items so abruptly. But overall, Costco is fabulous.
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August 2021 by John Hagerty
I purchased 6 lbs of ground beef yesterday. When I opened the package this morning there was at least 3 lbs of gray spoiled beef inside the beautifully fresh outer layer. I can’t believe Costco allowed their butchers to get rid of bad beef this way. Threw the whole package away in disgust.