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December 2023 by george w.
So you show your card to get into the store then you gotta show your card before while you're in line to check out self check out that's totally uncalled for. They need to work on the return lane for return items 26 people deep at 10:10 AM, uncalled for, they move stuff around so much. I could not find any TurboTax items even where they sent me. I said nope it's empty there there are so unorganized.
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November 2023 by Murray G.
Lately has become annoying with the constant checking of my membership card. Also at the self checkout we should get a discount for scanning our own items. I enjoy taking my heavy items and scanning them cause you never have anyone there to scan them at self checkout. Also was looking to get tires but I have to order them and that could take 2 weeks. Screw that I'm going to creamery instead you lost Costco
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October 2023 by Gail P.
Great place, for bulk item purchases.. I find great values with most items but anticipate as always long lines during the evenings and weekends.
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September 2023 by Shannon S.
Costco does SO many things right and their return policy is TOP NOTCH!! I normally don't care for big box stores but I make an exception for Costco!
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July 2023 by Aaron T.
Best Costco around no doubt! I would highly recommend this location, considering the staff is always super helpful and the layout is much easier than the other one that is nearby.
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July 2023 by San C.
I am going to write this review to offset those negative review here complaining, first those negative about this Costco location is a joke, someone call themselves a vip customer having return issue, who are you calling yourself VIP? Every Costco member is treated the same. Someone else here complain about not saving much money recently? Have you heard of inflation? And more people complaining about bad customer service, I had nothing but good customer service, maybe it's the way you interact with the people. I had lives in the area before this Costco location opened, I had been member of Costco before this location was opened, so after they opened it was very convenient for me to go there because it's so close to where I live. The selection is great, customer service is great, it is clean and line moves quick, tire price and food price are good, never have any problem returning items. The parking lot can get crazy if you go on the weekend. I love this Costco.
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February 2023 by TC M.
The audiology staff at Costco Pottstown/Sanatoga is fantastic. The entire experience was professional and after we ran into a glitch, the customer service was excellent.
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December 2022 by Dave C.
This place is just TERRIBLE! I went there to get a computer that I saw on sale on their web page only to be told that it isn't on sale in the store.I asked to speak to a manager, got "clueless" Jolene who told me the same thing and went on to tell me that the online company is a "different" company.I asked her where it explains all of that and she said that she doesn't think it says it anywhere. So I again asked to purchase the computer to at the advertised price and she refused treating me like I was an idiot who was just supposed to know about their deceptive advertising.So much for customer service! I will not be renewing my membership!
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November 2022 by Malcolm U.
I am/ was really shocked and appalled at the back pedaling that management is now instilling in their staff regarding returns. I can understand if a customer has been abusive with it etc, but, surely not in a case where a stellar record is involved with a lot of money spent, and a VIP customer as well. I say Backpedaling because when the account was initially opened, the very first thing inquired about was the Return policy, as it was a new venture, and I had never shopped there previously, although I heard great things. No one in customer offered any acute clarity, instead, the conversation was primarily based around Customer Satisfaction and that if ever I was dissatisfied with a product, simply return it at anytime. Excellent, you have my business. Again, no abuse of this privilege whatsoever. Recently I purchased a food item, and upon getting it home I realized it was cracked on the bottom. As it was late I planned on taking it back. In the meantime unplanned trips were made there to shop while out running other errands, and on one trip I purchased another of the exact food, albeit the original was still at home in my refrigerator, which I still had in mind to return, although I had forgotten about it several times. The one time I remembered about it before leaving home, I packed it up and visited the store. Immediately customer service started telling me they couldn't return it because the item was expired and that it was past its return date. This, I did not comprehend, as I was brought into this arrangement based upon Customer Satisfaction and here now when I went to implement what I was guaranteed I was being given feedback and a different story was being told now, even to the point of them saying it was in print on their signage. Sooo, this is how they were using reverse tactics to try and undo what THEY set in place with myself and I know there's been thousands or more customers they told this to as well, it's not an isolated incident. By saying one thing and having something written, they can invoke & revoke their original stated policy at will, simply saying "it's written right there in black and white", that's Fraud, and deceitfully misleading. The customer rep did get a manager and although he started talking that same thing about it being over the days allotted, I reminded him of what I was told, and they know that many others were told this as well, and about how I actually purchased a replacement prior to returning the original, due to me forgetting to bring it. I'm thankful he returned it, and I won't say he granted leniency based on initial conversations when I set the account up. Initially I opened a bj's and Costco simultaneously to see which I valued more and I kept Costco, but, for the first time inyears, I'm in consideration of removing the auto renewal feature and letting my membership expire. The ordeal has left a very bad taste with me, and I purchased a mattress from them, and guess what I was told the SAME EXACT THING, if for whatever reason I'm not satisfied at any time, Return It. This inconsistency is not good business, and for the very first time ever I'm truly disappointed., and No, I don't believe it was just a handful of employees who told customers that, it came from higher up because I heard this exact same thing come from other employees who worked on the floor as well.
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October 2022 by Michael F.
My woman went into the store to get groceries for her grandmother who is older and cannot do much by herself. After getting groceries she went to check out but accidentally dropped her grandmothers credit card somewhere. My woman went to customer service to see if the card was turned in which it was. They asked for her ID and my woman said this is my grandmothers card not mine. The staff than accused my woman of doing fraudulent actions. My woman stated that she would call her grandmother so they could give the card back which they stated was fine than this blonde older worker pitched a fit and said no. Staff continued to harass my pregnant woman saying she was committing fraud and that the card and her grandmother were fake. My woman said this isn't true that she was getting groceries for her elderly grandmother. My woman walked away to use the restroom and this black hair woman followed her in and just stood there. My woman stayed in the restroom until this lady left. My woman went back to customer service and said she will just purchase the groceries herself and they denied her stating to leave the property before calling the police. Will be calling cooperate about this matter and the individuals who acted like a dumb ass. Staff wanted to act like they had authority when they have nothing but a minimum wage paying job. Will give an update once we contact corporate.
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July 2022 by Daulet N.
Costco is my favorite wholesale grocery store because they always have amazing deals on staple items. I never have to worry about running out of essentials because I know I can always find them at a great price at Costco. They also have a great selection of non-perishable food items, which is perfect for stocking my pantry. I highly recommend Costco to anyone looking for a great wholesale grocery store!
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July 2022 by Elizabeth Kevilus
Great prices ! I use Costco Pharmacy for my prescriptions whenever I can.Pet meds are much cheaper than buying them at the vet’s office, too!
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June 2022 by Noel B.
Typical Costco and it always seems to be busy. I love the consistency in all the locations. A+
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April 2022 by Nicci G.
Your average Costco Warehouse. I like this location more than the King Of Prussia location. Great deals!
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January 2022 by Patricia G.
I've been a loyal member of this Costco for over 10yrs. I have Never had a problem with anything. Every employee I've ever encountered has been more then accommodating & pleasant. I love their signature brand Kirkland. Aside from my usual bulk items I buy when I'm there, I've also bought major appliances (Fridge, Washer, & Dryer) that I love. I've even booked a trip to the Bahamas through Costco. I buy my car tires here too. Speaking of their tire shop, shot out to that crew. I had an evening appt to fix my tire that had something stuck in it. I showed up late and 30min before closing. I completely expected they would reschedule me. To my surprise, not only did they take me, they went above to give me the best customer service. And it was all covered under their superb tire warranty. I Costco!