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December 2023 by Michael Milliken
Called to get an appointment for a State Inspection and they were very friendly and got me scheduled within the week.I showed up at 10am for my appointment and gave them the keys and insurance and registration and I was in and out in about an hour.They are a busy tire shop but they have a lot of mechanics on duty so it makes things faster. A lot of places that do State Inspections only have a few guys or 1 mechanic that can even do the inspections.I will definitely be taking my vehicles there from now. Also they have a good selection of quality tires on display in the waiting area. Very friendly and nice people that work there.
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December 2023 by Michael O'Hara
Will not do business with this company again. Advised what I wanted done with tire mounting, and they decided to do it their way, even after confirming what I wanted done over the phone. Then gives excuse it’s “company policy”. If it’s company policy, then why call to confirm? Front wheel drive vehicle, I wanted new tires mounted up front, they decided to mount in the rear and put less tread tires in front.
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November 2023 by Dale Thomas
Well I must say I was disappointed about their honesty. I was told in a text that the left side ball joint was bad the left outer tie rod was bad the front end rear brakes and rotors were bad and none of it was true. In fact I replaced rear brakes three weeks prior. Further there was a light bulb missing on left side of vehicle. When I got the vehicle back the socket for bulb was ripped off. Beware of what they claim is bad. They did honored the quoted price of the tires though.
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October 2023 by alex simpson
Had new tires installed and I'm very pleased with the whole experience. Well priced, pleasant staff, great result. Derek was pleasant, and communicative. Take the appointment from the website as a suggestion. It seems that CJ's website allows for appointment booking but they are also very clear that appointments are not always possible to honor. I called and was encouraged to arrive 15mins before my appointment and it was fine! I'll be back for other work.
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October 2023 by Veronica Valdes
I had a 9:30am appointment for the Pottstown location for 2 tires, we get there customer service was not great from the beginning, they stated it said I only put one tire, but my confirmation email even said 2 tires.Staff there also stated he had no idea why it let me do an appointment online because they don't honor that there. They then tell me my appointment for tires isn't guaranteed regardless and there are 3 cars ahead so I would have to wait for up to 90 minutes, we waited that long only for my car to still not be taken in. My husband got they keys back for us to leave and the staff there stated if we want tires done on a Saturday we have to get there by 8am if not 7:45am, no sort of apology or statement acknowledging our time wasted. First and last time we will go there.
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October 2023 by Ashley Nicole
Just went in for an oil change first thing in the morning, cleaned my windows off on my way because of the condensation from the morning. After my oil change they told me my window washing mechanism doesn't work. I literally just used it on my way there. Never had an issues with it until now. Definitely wouldn't recommend anyone going there as it's a little odd it just broke. Plus, $66 dollars for an oil change is an absolute joke. Lesson learned, will never recommend or return.
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October 2023 by Edward Robinson
Great service. Was completed earlier than expected. Always great inclusive prices!
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October 2023 by Cait Hawkins
Friendly, prompt service with good advice for choosing the correct tires for my needs. When I had an issue with a sensor a couple days after installation, they ran a diagnostic for free to make sure everything was safe and working properly! I would definitely choose to come here again.
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October 2023 by Eugene S.
I just had a simple flat tire repaired and there charge is $30, which is a ridiculous charge. I complained to the manager who said they couldn't do anything about the charge. The manager acted and looked unprofessional.I have been doing business with this company since Chip Levengood startedit up decades ago. Since this is the second overcharge, I am no longer doingbusiness with them. They have "gone downhill".
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August 2023 by Mary Duliakas
Stopped at Wawa for tire light. Saw nail right rear tire, 2 dogs in car with me. Ran across 100 to cjs doors unlocked, light on. Told them the problem. Sorry closed at 1 was 1:02 with all looking open.8/22/23 Derek at CJ's called me and apologized, which I really appreciate. He asked to fix the problem but it had to be done yesterday. Changed from 1 star to 4 stars because of his desire to solve the problem.
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August 2023 by Vicente Lopez
Good price for decent tires and okay friendly. Just stick to their tires and not so much mechanical fixes. I tried to one stop shop and have my vehicle inspected, some small issues came up and It wasn’t a good experience. A lot of money was spent with no resolution. Had to fix it myself.
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August 2023 by John Y
Excellent customer service!! The best price I could find on the tires I wanted. When the tech discovered that I needed an alignment, I got a text advising me with an option to accept or decline the work. I was in a meeting which I would have had to excuse myself from or wait to respond. Thanks to the text, I accepted the work and continued with my meeting. I dealt with Cali (Kali?) mostly and she could not have been nicer or more helpful. But everyone I dealt with was great. I’ll say it again, excellent customer service.
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July 2023 by Creen3 ..
This is an odd business - they spend a lot on advertising (constantly getting mailers, coupons etc) but I've visited three times to just get an inspection and they always tell me they don't have any availability. Maybe they should hire more mechanics and spend less on advertising. Visited yesterday to buy tires and they said "the mechanic" was leaving early so they didn't have any availability for the next two days?
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July 2023 by Laura Hazeltine
I had two unexpected flat tires and they fixed it quickly. Wonderful customer service. I would come again if needed.
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July 2023 by Rob Eherts
Brought my 2017 Hyundai Elantra in on the 6th of July. The staff is extremely friendly helpful and courteous. I actually called the dealership where I normally take my car to and when I heard the price of having four tires and inspection put on I decided to shop around. I go by the CJ's Tires almost every day so I called them first. Price was literally half for the same tires. Work was done quickly and before they changed anything after doing the inspection I was given a call to make sure they had the authorization to do so. Great place great people great service great prices. Highly recommend!
