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June 2023 by celetha hall
Literally the W O R S T bank ever to exist!!! No stars! Find another credit union! You have been warned!
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May 2023 by Mike Rodenbaugh
Worse bank ever. No tellers but even worse the machines are broke all the time. Very hard to get any help with anything. I gave it 2 stars and not one because the people who work there are friendly and as helpful as they can be. It's not their fault they work in a broken system.
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May 2023 by S M
I've been with them for almost 10 years now, they out sourced there customer service to India and so getting any help is like talking to a mentally disabled robot. And after 10 minutes of the slowest conversation I've had in my life they tell me I'm going to be contacted by a specialist. Citadel just lost my business
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January 2023 by Amanda Force
Worst citadel there is.. I have an issue almost every time I try and use their atm. Makes me want to switch credit unions after being a customer for 15 years..
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December 2022 by Don Frost
The associates here are always friendly and helpful! Showed me how to run the change machine the first time and made the whole transaction smooth and easy.
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June 2022 by Shannon Kline
Every time I try and use the ATM in the drive thru it NEVER works.
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April 2022 by Stephanie Eisenbise
Fast, friendly, knows my name. Treats me great. Love this credit union
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February 2022 by P L
Great service from Lester Neri in getting an auto loan. He was very understanding of my lack of knowledge of the process and explained everything I needed to know thoroughly. Helpede greatly. Will use Citadel and Lester for everything moving forward. Great rates and great experience!
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November 2021 by Douglas Amtsfield
I paid off my car loan early with a small over-payment. Citadel did not return the over-payment instead they claimed it as a "Service Fee". They essentially STOLE my over-payment! The amount was small, but if they need to steal money from customers, I wonder if the will remain solvent in the future.
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October 2021 by John Goddard
While it my not be the site, Renee Weaver was supposed to call at a scheduled time to discuss loan rates and failed to do so
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June 2021 by Katherine Kirby
I don’t typically leave reviews but I have been banking with Citadel for years and today I had a particularly good experience. I am moving out of state and called to see how I should go about transferring my funds. Long story short, a very helpful Robyn answered all my questions and more. Not to mention she was super sweet and gave me her ext # if I have any questions. I appreciate the years of great customer service so I figured I would reciprocate in a review. Thanks Robyn!
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May 2021 by A Meemur
The tellers here are wonderful. Always ready and willing to help. They all make a noted effort to recognize and greet you by name, and always with a genuine smile. They are truly interested in their customer's lives, but never intrusively. I do believe that in bank services are available at this point, but if not, they are available to fulfill your banking needs carside.
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March 2021 by Dennis Cruz
You can't get ahold of no one on a timely matter wow.
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February 2021 by Rick Hausch
Not sure why the lobby has been closed for the last two trips I've made here, but it a major inconvenience. My business cannot be made at the ATM and there is no notice ahead of time about this closure. Poor customer service. Frustrating!!!
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February 2021 by Ken
No tellers. Just machines that are glitchy so needed to go inside and sit at a desk just to pay my car loan. Should be a quick drive through visit not a whole ordeal that was just as bad as getting the loan
