-
March 2024 by Janice Betz
They are always so nice & prompt when I call. They are a great! company in company
-
February 2024 by Shelly Maddy
This is my first year getting oil from them, I've had no issues, the ladies who answer the phone are always nice and polite and go out of their way to help you. Great company
-
November 2023 by Samantha Noel
Horrible, came and pulled my tank 3 days before the holiday, first it was because they heard the past owner moved and thought there wasn't a stove and said it was a safety issue but we told them she left the stove and it was still hooked up, then the second reasoning was because the previous owner cancelled her account which she said she didn't, so we offered to open an account if they could work with us and keep the tank. They couldn't even do that due to the fact the drove 11miles after hours to pull the tank. Then proceeded to say we were lucky he even knocked. Thank you Rays for screwing my holiday.
-
August 2023 by D M
I have been a propane customer with them for only one year, not a large consumer as I have a propane furnace in my detached garage, and keep the thermostat at 32 degrees to keep the contents from freezing. Approximately 4 weeks ago I received a service agreement from them to sign and return, at my convenience. I have an extensive background with service agreements, so there was no way I was going to get locked in to a contract. I received a call today 8/22/2023 from one of their gals in the office inquiring on my signing and returning the agreement. Told her no way, they could come get their tank if I have to sign, and make sure I receive the appropriate credit for any remaining contents. The woman I spoke with had absolutely no customer service in her blood, she could have cared less about losing a customer. I could not believe when they arrived 2-hours later and removed their tank. All I can say is they are going to upset quite of few customers with that arrogant attitude that she displayed. I was in professional sales for 47 years, and the most important point that I learned, is that you do not burn the bridges behind you!
-
December 2022 by Roxene Pugh
Great service ! I am a first time customer and they were polite and price was great ! I will stay a customer.
-
November 2022 by Bruce Burns
Was a costumer for over 30 yrs. They tried charging us 40 plus dollars for not using enough propane. Told them to come take their tank and they disconnected my new tank and took the regulator and NEVER shut off the lines and drained everything. Will NEVER use them again for how they treated a long time costumer and senior.
-
November 2022 by JOSEPH ALVAREZ
I have used them for 20 years great service and have never let me down
-
February 2022 by Brad
The company that I was using for five years.....left me between a rock and a hard place.. called Rays oil and gas in the evening desperate...They didn't know me from Adam.. at 7:30 in the morning the next day they were there.They set up new tanks that I had bought elsewhere... Tested and filled them and got my system running......can't say in words how grateful...Grandson had a great birthday....thank you Rays...
-
March 2021 by Scott Andrews
Really easy company to deal with and very friendly every time I have to call them.
-
February 2021 by Josh
Very rude receptionist also very rude delivery driver spoke to owner vince to explain the situation he couldn't care less said even though his delivery driver was wrong and rude he has to take his side I wouldn't recommend this company to my worst enemy buyer beware they are horrible and will let you freeze in the middle of winter.there are better companies out there
