Veterinarians in Plymouth Meeting, PA

“This location is a standalone Banfield, which I prefer over the usual ones in Petsmart! It’s clean, fast, and most of the staff are friendly! It is conveniently located and I tend to visit this one more than Plymouth Meeting and KOP.

However, I couldn’t give a full five stars because of one receptionist’s attitude towards customers. She is condescending during every interaction, whether it is over the phone or in-person, to both myself and my husband. I’ve been to several locations over the years, am knowledgeable of my plan, and have been a pet owner for decades, but this receptionist at the Conshohocken location is the only Banfield employee I have ever interacted with that talks to customers as if they are unintelligent. I’m not saying receptionists should have a “customer is always right” attitude (they are not, most customers are entitled - especially in 2024) however treat people how YOU would want to be treated, especially since you’re essentially the “face” of the location. Stop talking down to customers.

Again, this location is great and the vet techs are awesome!! The vet techs are probably the best part because you can tell how much they care about your pet. It’s just the one receptionist there who feels the need to be extremely condescending to customers.”

“The Yelp reviews here are mostly pretty old. I have only been a customer since September 2022 but I have been very satisfied. My puppy was seen here for his first puppy visit because our vet of 30Years was not returning phone calls during covid. He's a wonderful vet but my frustration at not being able to reach anyone at his office was maddening and upsetting. Almost all vets were jammed up and short handed during covid so I forgive him but ignoring my dog's health issues is just not acceptable to me after 30 years . The Banfield vets are organized. You don't get the same vet for each visit but if the 3 we have seen all were nice, attentive, patient with my questions. Our dog was neutered here and they did an excellent job with zero issues. As a side note, I could not get any groomer to return my calls or schedule grooming but I got my dog into the Petsmart groomer and they did a very nice job for a reasonable price. I had been scared to use them in the past due to terrible reviews but things seem to have improved.”

“A few weeks ago, my dog woke in the early morning in clear discomfort and distress. I immediately called several local emergency vets and found Hickory to have the earliest estimate in treatment time. On my drive to the hospital, it was clear that my dog was nearing the end of his life. We have been together for many years and I knew that this dreaded day was coming soon. Upon arriving at the hospital, I was met by a nurse name Corinne. Corinne took charge of the situation and initiated immediate care for my dog, then guided us into an assessment room. After a few minutes, Dr. Mecca entered the room. She clearly and compassionately explained what I already knew, that his symptoms related to Internal bleeding. X-ray showed the cause of the damage, and I didn’t want to cause him any more suffering. I expressed my desire to make him comfortable and to proceed with euthanasia. Dr. Mecca clearly explained how the process would proceed. Soon my boy was rolled in on a gurney, wrapped in a blank looking much more comfortable. We were given as much time as we needed to say goodbye. When we were ready, Dr Mecca came back in and explained what injections he would be given what the process would look like. I was able to hold my boy and tell him how much I loved him as he comfortably drifted away. We spent some more time with him before we were ready to proceed. When we were ready, a woman named Crystal entered to take him from the assessment room. I wanted to bury him in my yard, and they prepared for us to take him home. We were gifted a paw print on a lovely card, and Dr Mecca gave us a little glass vile with a tuft of his fur as he keepsake. I was very grateful to have it.
While this experience was extremely difficult, Corinne, Crystal, Dr. Mecca and the entire Hickory staff made it the best possible experience under the circumstances. I am extremely grateful to have had the care, compassion and expertise of the hospital staff. Im so glad that I chose to take my dog to Hickory veterinary hospital that day. A week or so later I received a lovely sympathy card in the mail from Hickory. When I eventually called my personal vet to tell them about my dog’s passing, I learned that Hickory had already contacted them with this information. It is truly amazing to have interacted with such compassionate animal lovers at Hickory Run Hospital.”